3300 Oakdale Avenue 4Th Floor, Robbinsdale, MN 55422
For more information about senior living options: (844) 490-3973
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The wound was completely healed. The experience with the facility was wonderful. Amanda and Nicole were the consistent contacts. They explained everything clearly. The team did an incredible job taking care of his dad. The holistic approach, good communication, and practical recommendations impressed the family. Cody and the staff took a true interest in his dad and made a difference in his life. Amanda likely saved his life. The staff from doctors to cleaning personnel played a part in getting my brother home strong and independent. The nurses were kind, competent, caring, and attentive. The OT and PT were very good. She received excellent care; the staff were caring and professional. The service and facility were great; the private room aided recovery.
They described the facility as the worst place ever, citing misinformation that led to improper care and a prolonged discharge. They stated the staff were exceedingly rude and that racist comments were overheard. They claimed their wife was denied medications on her list and that her bedding remained unclean with feces for days. They reported the director had not returned their calls and advised others to look elsewhere. They described negligent care of their 92-year-old mother, including a bed-side drop that injured her foot, snarky remarks, and unresponsiveness to call lights. They cited numerous safety infractions, such as incorrect or missed medications and delays in therapy. They criticized discharge planning as severely mishandled, causing an extended stay.The Transitional Care Unit at the North Memorial complex, where St. Therese operates, evokes a wide range of experiences from families and patients. Some journeys through the unit read like success stories: wounds fully healed, recoveries accelerated, and transitions from hospital to rehab made smoother by coordinated care. In these accounts, families celebrate the teamwork of a large care team and the clear, ongoing communication that helped them understand what was happening and why. The tone of these reviews is often heartfelt gratitude, with particular emphasis on how the staff's dedication can make a real difference in recovery and daily functioning.
Several reviews highlight standout individuals who seemed to make a decisive impact. Amanda King, a Nurse Manager, is repeatedly mentioned in a way that elevates her role to crucial for patient outcomes. One story credits Amanda with researching an unusual infection on her own time and guiding her patient to the ER for an MRI, where the infection was discovered. An infectious disease physician later affirmed that Amanda likely saved a life. The gratitude extends to the broader team - doctors, nurses, administrators, social workers, physical and occupational therapists, and even the cleaning staff - emphasizing that every member of the care ecosystem contributed to getting a patient home stronger and more independent.
Other families echo similar sentiments about the unit's holistic approach and strong communication. One reviewer described a father's care as characterized by a holistic mindset, steady communication, and practical recommendations, noting that the team showed genuine interest in his well-being and his family's peace of mind. In another positive account, caregivers - your aunt or uncle, your brother, or your father - benefited from a broad, collaborative approach that included therapy teams, attending physicians, and support staff, all working together to move someone toward a stronger, more independent life.
There are also powerful testimonies about specific, earned outcomes. A reviewer spoke of a brother who arrived with back pain that was very different in location and intensity from his usual pain, and who was helped by a proactive nurse manager's efforts. An MRI confirmed an infection that required urgent attention, and the infectious disease team's praise for Amanda underscored how one clinician's diligence can alter a patient's trajectory. The message repeatedly returns to the idea that careful observation, timely escalation, and a comprehensive care plan can turn a delicate situation into a life-improving recovery.
Not every experience at the unit, however, has been positive. A number of reviews lay out serious concerns about the quality and safety of care, especially around misinformation, discharge planning, and overall responsiveness. One reviewer titled their experience as "Worst place ever," detailing a mother's rehab stay after foot surgery and alleging that information given by staff and social workers was inconsistent or misleading, leading to gaps in care and a prolonged discharge process. They described poor meal service, a lack of system-wide awareness of patient notes, and a complicated, difficult trajectory for moving from the hospital to the rehab facility, with continued difficulties during a COVID-era environment.
Other accounts offer a more tempered but still critical view. In a lengthy reminiscence, a patient who spent months across several facilities in 2019 praised the care he received at St. Therese during his two-month stay, specifically noting kind, competent, and attentive nursing staff, and naming multiple team members who contributed to his recovery. Yet that same broad narrative acknowledges that, alongside strong clinicians, there were safety concerns and process issues that required attention. The reviewer even expressed appreciation for the way therapy teams supported progress while acknowledging that safety and logistics sometimes fell short.
A more alarming critique described firsthand experiences of neglect and discrimination. One reviewer urged avoidance of the facility, recounting a wife's assertion that her spouse faced racist comments, denial of prescribed medications, and unaddressed hygiene issues. The account paints a troubling picture of poor responsiveness, blocked calls, and unreturned inquiries from leadership. It emphasizes the importance of reliable communication, respectful treatment, and adherence to medication lists - elements that, when missing, can severely undermine trust and outcomes.
Other narratives add layers to the picture, highlighting both improvements and ongoing challenges. One patient noted a perceived shift in leadership and staffing, suggesting that change was underway and that future improvements could be expected as new people took over. Yet another testimonial documented a highly challenging experience: a 92-year-old mother transferred to St. Therese for strength-building, where OT and PT were praised, but other staff were described as negligent. The reviewer recounted a dangerous situation where a bed-side mishap caused pain, delayed response to call lights, and extended periods in soiled garments, followed by readmission to a hospital for proper treatment. The overarching message here is that while core therapy disciplines can be strong, the overall environment and nursing responsiveness must be consistently reliable.
A further insider perspective from a nurse executive painted a candid portrait of systemic issues. This reviewer pointed to numerous safety infractions - medications administered incorrectly or inconsistently, delays in responding to call lights, and unsafe awakenings or procedures. They described a patient experiencing dangerous delays before therapy started, missed social and clinical cues about vital signs, and a lack of timely communication from administrators. The reviewer did acknowledge that once therapy began, the team performed well, but they argued that the broader safety culture needed substantial improvement.
Despite these tensions, the unit has also presided over deeply affirming experiences. A husband who was a patient for several weeks spoke of professional, compassionate care that left his family confident in recommending the facility. Similarly, another reviewer noted that an elderly mother's stay allowed for a smoother transition from hospital to rehab, framed by the elimination of transportation hurdles and the convenience of moving within the same hospital complex. The private room, described as a key factor in enabling necessary rest and healing, was repeatedly cited as a meaningful asset to recovery.
Taken together, the collection of reviews presents a broad, nuanced portrait of the Transitional Care Unit at North Memorial. The strongest praise centers on dedicated individuals - most notably Amanda King and a broader circle of clinicians and therapists - whose vigilance and collaborative approach can translate into real, life-changing outcomes for patients. Wounds heal, functional independence improves, and families express profound gratitude when communication is clear and care is integrated across disciplines. Yet the less favorable experiences underscore urgent concerns: inconsistent information and discharge planning, variable responsiveness to urgent needs, and issues of safety and respect that must be addressed to ensure every patient receives reliable, high-quality care. The mix of stories suggests a facility capable of exceptional care in the right hands, while also highlighting areas where policies, training, and accountability could strengthen care for all who pass through its doors.
32 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (11 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Therese TCU North in Robbinsdale, MN is a welcoming and fully furnished assisted living community. Residents can enjoy the comforts of home with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library for relaxation and entertainment.
The community provides excellent care services including 24-hour supervision, assistance with activities of daily living, bathing, dressing, transfers, and medication management. Seniors with special dietary needs will find their requirements met through the diabetes diet and special dietary restrictions offered.
Meal preparation and service are available to ensure residents are well-nourished. The on-site restaurant-style dining allows for socialization during mealtimes.
Apart from the comfortable indoor spaces, St. Therese TCU North also offers outdoor areas and gardens where residents can enjoy fresh air and beautiful surroundings.
Seniors will find various activities to engage in throughout the day with resident-run activities and scheduled daily activities organized by the staff. A mental wellness program is available to support emotional well-being.
Conveniently located within close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, St. Therese TCU North ensures easy access to necessary amenities and services.
Overall, this assisted living community provides a comfortable and caring environment where seniors can receive assistance while enjoying a fulfilling lifestyle.
St Therese TCU North is located at 3300 Oakdale Avenue 4Th Floor, Robbinsdale, MN 55422 in Hennepin County, Minnesota
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