Golden LivingCenter - Franklin

Pros

• The staff have been very kind and willing to help.
• Sue and Emma have been key in helping the resident with many questions.
• The facility is a great place with strong leadership.
• The center is located in a beautiful location overlooking the MN River Valley.
• The staff, including Linda, Sue, Jenni, Deb, Abi, Emma, and Maria, provide attentive and supportive care.
• The family is grateful for the wonderful care given to their relative at the center.

Cons

• The staff told a patient to simply pee her pants and left her sitting in it for a day.
• They administered meds that led to the patient being transported to the ER unresponsive, while claiming she had a stroke.
• The facility does not dress patients properly, leaving at least one patient without pants.
• The staff did not feed a resident adequately, and the resident could not feed herself, resulting in significant weight loss.
• The place should be shut down due to the level of care provided.
• Over three years, only about 10% of the staff truly care for residents; most staff milk the clock and socialize instead of working.
• Some staff are rough and abusive toward residents, and others are rude and disrespectful.
• Call lights are often not answered promptly, sometimes for over four hours, even for residents with heart conditions.

Review

Franklin Restorative Care Center is described by several voices as a place with a real mix of warmth, attentiveness, and serious, even alarming, concerns about care. On the positive side, many residents and families speak highly of people and leadership they've encountered there. They credit staff members who have gone above and beyond to help with questions, coordinate care, and keep families informed. Phrases like "great leadership," "everyone has been very kind," and specific thanks to Sue and Emma for their help show that the place can feel welcoming and well organized at its best. The tone of these accounts is one of gratitude for the kind acts and the sense that capable people are trying to make a difference in the lives of residents.

At the same time, the facility is not without troubling reports that loom large. One family recounts a grandmother's stay of only two days during which she allegedly faced neglectful treatment: being told she could simply urinate in her pants, left sitting in soiled pants for an entire day, and then receiving medications that led to an unresponsive state and an ER transport. The family asserts that medical staff suggested a stroke while she was in a sling with bruising to the shoulder, and they contend there was no documentation of the bruise. They describe the event as a sentinel incident and emphasize that it was only because family members with medical backgrounds demanded attention that her condition was addressed. These statements paint a picture of potential safety failures and documentation gaps that deeply unsettled the reviewer.

Another reviewer offers a contrasting picture through their own family story. They highlight the facility's scenic location overlooking the Minnesota River Valley and note ongoing updates to the building and grounds as a positive backdrop for care. They specifically credit a strong team: Linda in the business office; Sue, a former nursing assistant who is now the activities director; Jenni, the director of nursing; Deb on the nursing staff; Abi, a social worker; Emma in housekeeping; and Maria, the dietary director. The reviewer identifies themselves as the uncle's POA/Representative Payee/Contact Person and emphasizes being continually updated on medical issues. The sentiment here is one of appreciation for the personal attention and for the efforts of a wide range of staff who helped the family feel supported and informed while navigating complex care needs.

But another account starkly contrasts the hopeful notes with a grim diagnosis of neglect and policy gaps. In one family's experience, a patient was not dressed properly, with a disturbing claim that she could be sent to the hospital without pants. The reviewer also alleges insufficient feeding and significant weight loss, concluding that the place needs to be shut down. The severity of these statements underscores fears about basic dignity and nourishment being overlooked, creating a sense of alarm about what could happen to residents who cannot advocate for themselves.

A longer-standing resident offers a blistering critique drawn from more than three years of experience. They report that perhaps only about 10% of the staff truly care about residents and deserve their pay, while many others "milk the clock" and socialize with coworkers instead of attending to residents. They describe rough and abusive behavior by some staff, along with rude and disrespectful treatment. The reviewer also highlights practical neglect: a single, sustained example where a call light went unanswered for over four hours, with the person noting they have heart conditions and feel that staff do not seem to care. According to this account, the culture within the facility has failed to improve over a long period, leaving the impression of a system that prioritizes nothing more than getting through the shift.

Taken together, these accounts present Franklin Restorative Care Center as a place where compassion and quality care can be found in abundance on some days and in some people, while at other times serious concerns arise that touch on dignity, safety, and reliable access to assistance. There are clearly individuals and teams within the center who are highly regarded by families for their dedication, communication, and patient-centered care. Conversely, multiple reviewers describe incidents and patterns that suggest gaps in consistency, oversight, and responsiveness that could jeopardize resident well-being. The overall impression is a facility with goodwill among many staff and families, tempered by alarming reports that call for careful review, accountability, and ongoing improvements to ensure every resident receives the respectful, timely, and medically appropriate care they deserve.

Places of Worship

• United Methodist Church (0.4 miles)
• Church of Saint John (0.5 miles)
• St Cornelia's Church (5.5 miles)
• Zion Lutheran Church (5.6 miles)
• St John's Lutheran Church (7.3 miles)
• Zion Lutheran Church (7.4 miles)
• St Michael's School (7.4 miles)

Restaurants

• Longbranch Saloon (0.6 miles)
• Koerners Korner Morton (5.3 miles)
• Morton Pub (5.3 miles)
• Las Palmas Restaurant (5.4 miles)
• Dacotah Restaurant (5.7 miles)
• Season's Buffet (5.9 miles)
• City & Country Tavern (7.6 miles)

Hospitals

• Morgan Medical Clinic (7.6 miles)
• Redwood Area Hospital (11 miles)
• Sleepy Eye Medical Clinic (17.1 miles)
• Sleepy Eye Medical Center (17.1 miles)
• Healthpartners Rc Olivia (18 miles)
• Renville County Hospital (18.2 miles)

Parks

• Fort Ridgely State Park (8 miles)
• Redwood Falls City Water Department (10.2 miles)
• Memorial Park (11 miles)
• Legion Park (11.2 miles)
• Alexander Ramsey Park (11.9 miles)
• Ramsey Park (12 miles)
• Allison Park (17 miles)

Transportation

• U-Haul Neighborhood Dealer (8.8 miles)
• Redwood Rental Center (8.8 miles)
• Redwood Falls Airport (9.7 miles)
• Olson Taxidermy (11.4 miles)

Pharmacies

• Walmart Pharmacy (10.1 miles)
• Sward Kemp Snyder Drug (10.7 miles)
• Sward Kemp Snyder Drug (11.5 miles)
• Guidepoint Pharmacy (11.6 miles)
• Medicine Shoppe (11.6 miles)
• Randy's Family Drug & Gift (17.4 miles)
• Thrifty White Pharmacy (18.2 miles)

Physicians

• Pbr Optometrists (11.3 miles)
• Avera Medical Group Optometry Redwood Falls (11.3 miles)
• RC Hospital & Clinics (18.1 miles)