Hilltop Manor Health Care Ctr in Roscommon, MI

Pros

• Mission Point really cares about their residents.
• Penny, the activities director, goes above and beyond for them.
• The staff have been there a long time and really know their stuff.
• The private rooms are great.
• The facility is clean and inviting.
• The rehab team is understanding and patient.
• The rooms are big and private, with no sharing.
• The food is great and changes can be accommodated.
• Families are well pleased with the thoughtful, loving care.

Cons

• The facility was understaffed.
• The staff were verbally abusive to a resident.
• The facility provided horrible care and did not administer proper medications when needed.
• Staff would not discuss a resident's care with the family, despite a release form allowing it.
• The Alzheimer's unit is understaffed and the staff do not know how to handle patients with Alzheimer's.
• The reviewer would not place a loved one in this facility.

Review

Hilltop Manor Health Care Ctr in Roscommon, MI is best suited for seniors who need skilled nursing and rehabilitation in a clean, homey environment where the care team has real staying power. The community rewards families with a calm, organized atmosphere, private rooms, and therapy programs that respond well to residents' needs. When the aim is steady, person-centered rehab and long-term care in a setting that feels comfortable and approachable, Hilltop Manor delivers. It works particularly well for residents who can benefit from a stable, experienced staff that knows the routines and where daily care is predictable. This is not the place to chase boutique amenities; it is a practical, dependable option for ongoing care, with a clear emphasis on therapy and daily functioning.

That said, certain realities push families to consider alternatives. Prospective residents with high-acuity dementia care needs or those requiring highly proactive, round-the-clock oversight may want to compare other options. Several reviews raise questions about staffing levels and responsiveness in crisis moments, which can translate into delayed assistance or gaps in monitoring. Families should also weigh communication quality - whether questions and concerns are addressed promptly and transparently by leadership and front-line staff. If these are non-negotiable expectations, exploring facilities with demonstrably stronger staffing metrics and robust family-communication processes is prudent.

The strongest positives at Hilltop Manor - cleanliness, a stable, long-tenured staff, and solid rehab therapy - are meaningful counterbalances to some concerns, but they do not erase risk. A facility that consistently presents well on appearance and routine may still struggle to deliver timely care when days are busier than expected, particularly for residents with complex needs. Private rooms and a calm environment support dignity and rest, and therapy programs that are described as outstanding can yield real functional gains. When these elements align, families can feel confident that their loved one is in a place that fosters recovery and daily quality of life.

Visitors should enter with a practical checklist geared toward dementia and higher acuity care. Request a focused tour of the dementia unit if applicable, and observe how staff engage residents who need prompting, feeding assistance, or behavior support. Inquire about nurse-to-patient ratios, response times, and the process for escalating concerns to supervisors. Review the current care plans for accuracy and personalization, and confirm how therapy goals are set, tracked, and adjusted. It is also wise to ask about nutrition monitoring, hydration support, and the facility's approach to falls prevention, infection control, and comfort measures during transitions in care.

From a decision standpoint, Hilltop Manor remains a solid choice for families prioritizing stable staffing, cleanliness, and effective rehabilitation. It is less compelling for those whose loved ones demand aggressive dementia programming, high-touch supervision, or consistently rapid response to every call. The mixed feedback in the reviews - ranging from high praise for therapy and environment to serious concerns about staffing and care quality in certain situations - means due diligence is essential. Prospective residents should compare Hilltop Manor against a couple of neighboring options with transparent staffing data and strong family-service records to ensure alignment with specific care goals.

Ultimately, the recommendation is to proceed with a thorough, preference-driven evaluation. Schedule in-depth tours, speak with nursing leadership, and request recent performance metrics, including staffing levels and incident reports. Bring the family's top concerns - whether it's safety, engaging activities, or timely communication - and seek concrete assurances on how Hilltop Manor will address them. If the facility can demonstrate consistently adequate staffing, rapid responsiveness, and personalized dementia care plans, it becomes a compelling fit for families seeking dependable, therapy-forward care. If not, exploration of alternatives with stronger assurances around those core issues is warranted.

Hospitals

• Hilltop Manor Health Care Center (0.1 miles)
• Mid Michigan Medical Offices (1.1 miles)
• Grayling Nursing & Rehabilitation Community (12 miles)
• Northern Care Medical Clinic (12.7 miles)
• Mercy Rehabilitation Service (12.9 miles)
• Mercy Hospital (12.9 miles)
• East Bay Medical Center (13 miles)

Parks

• Roscommon Firemens Memorial (0.4 miles)
• South Higgins Lake State Park (7.6 miles)
• Markey Park Dog Run (8 miles)
• Lyon Township (9.5 miles)
• Truman Gardner Park (11.2 miles)
• Markey Park (11.2 miles)
• Cove Park (12.2 miles)

Restaurants

• Roscommon Farmers Market (0.4 miles)
• McDonald's (0.5 miles)
• Fred's of Roscommon (0.6 miles)
• Jack's Place (1.3 miles)
• Nibbles Ice Cream Store (7.4 miles)
• Arby's (9.2 miles)
• Silver Dollar Bar (9.5 miles)

Pharmacies

• Pioneer Family Pharmacy (0.5 miles)
• Rite Aid (0.6 miles)
• Walgreens (12.2 miles)
• The Medicine Shoppe Pharmacy (12.8 miles)
• Pioneer Pharmacy (12.9 miles)
• Pioneer Family Pharmacy (12.9 miles)
• Rite Aid (13 miles)

Physicians

• Family Eye Care PC (0.6 miles)
• Mercy Family Care Roscommon (0.9 miles)
• Mercy Physicians Network (13 miles)
• Lagatutta David MD (13 miles)
• Grayling Family Practice Clinic (13.2 miles)
• Mercy Primary Care (13.8 miles)
• Miracle-Ear Hearing Aid Center (14.5 miles)

Places of Worship

• Soul's Harbor Worship Center (0.8 miles)
• Roscommon Baptist Church (2.6 miles)
• Church of Christ (7.7 miles)
• Markey Church (9 miles)
• St Hubert Catholic Church (9.8 miles)
• St Hubert (9.8 miles)
• Markey Community Baptist Church (9.9 miles)

Transportation

• U-Haul Neighborhood Dealer (1.3 miles)
• Enterprise Rent-A-Car (12.4 miles)
• U-Haul (12.9 miles)
• St Helen Airport (6Y6) (12.9 miles)

Cafes

• Gray Rock Cafe (11.9 miles)
• Starbucks (11.9 miles)
• Coffee By Steph (12.7 miles)