Plainwell Pines Nursing Ctr

Pros

• The staff are caring and work as a team with patients and each other.
• Dusty OT goes above and beyond and is kind, compassionate, and patient.
• Caring staff are an important part of recovery.
• The staff will do everything possible to help with healing and care.
• The facility is a great place for families and is highly recommended.
• The staff are caring, thoughtful, and helpful.
• There is good teamwork among the staff.

Cons

• The facility is described as a horror with terrible nurse staff.
• The place is filthy and dirty.
• Medications were found on the floor, and residents were not given proper meds on discharge.
• A large bed sore developed, causing ongoing misery and pain.
• The case worker allegedly lied about insurance coverage and charges.
• Residents were left in soiled clothes, not bathed, and hygiene was neglected.
• The facility is short-staffed, with aides lacking time to assist residents or provide basic needs like water and food.
• Some staff are rude, and the receptionist is particularly disrespectful.
• Visitors are blocked or restricted, with accusations harming family visits.

Review

The collection of impressions about this facility presents a striking contrast between experiences that are described as profoundly caring and others that are described as deeply troubling. Some reviewers emphasize a compassionate team and thoughtful care, while others recount neglect, disarray, and unsafe conditions. Taken together, the notes reveal a facility whose quality, according to different visitors, can swing dramatically from one extreme to another depending on who is providing the care and when.

Several accounts portray an environment where families felt their loved ones were not treated with dignity or safety. One reviewer describes an experience that feels almost unthinkable: "the nurse staff is terrible," medications found on the floor, and a patient left sitting in urine with minimal care for days. They claim a lack of basic hygiene, with a single bath over an 18-day stay, teeth not brushed, clothes lost or left in the facility, and a missed opportunity to manage important medical devices such as a C-PAP. They also report a concerning misalignment with insurance - claims by a case worker about coverage that later proved untrue - that resulted in fear of unexpected charges. The reviewer goes on to say a large bed sore developed, causing ongoing pain and treatment needs, and, in their words, the place was "filthy dirty." The negative narrative culminates in the belief that the facility needs to be shut down.

Against these harsh memories, another reviewer offers a luminous counterpoint. This person shares a deeply positive rehabilitation story: after a serious fall requiring surgery and intensive rehab, they found the center to be a blessing for their mom's recovery. They emphasize teamwork and a broad sense of warmth among staff, praising the overall commitment to care and recovery. In particular, they highlight Dusty, an occupational therapist, who they say "goes above and beyond," noting his kindness, compassion, and patient-facilitated progress for their mom. This account stresses reliability, care coordination, and the feeling that staff are genuinely invested in helping a patient regain independence and thrive after a major setback.

Interwoven with these stark contrasts are more nuanced assessments about daily life at the facility. One reviewer who recommends the place to others notes troubling realities for others: "If your loved one needs full care go somewhere else," pointing to hair loss, significant weight loss over seven months, and a sense that activities are dull with limited stimulation. They acknowledge that some aides are excellent, but insist that staffing is inconsistent - too little time to ensure basic needs like water and food are consistently met due to short-staffing. This portrait emphasizes systemic issues around pace, attention, and resource allocation that can undermine patient well-being even when some staff members do excellent work.

There are also reports of friction and restriction that complicate family involvement and perceptions of care. One reviewer mentions being prevented from visiting a sister because of alleged false accusations against their mother, which is described as a painful and confusing barrier in the names of safety or discipline. Others describe staff behavior as rude, with an impression of cold or unwelcoming administrative and front-desk staff. A few lines touch on a sense that the facility treats residents in ways that feel punitive or overly controlled, including comments about "Trick or Treat here?" and the decision not to allow children - a moment that drew sympathy for residents and concern for their social and family lifelines.

Yet the mosaic also contains affirmations from employees themselves. Some reviewers, who say they "love working here," describe the place as a strong fit for families and express clear confidence in the team's ability to provide thoughtful care. They emphasize good teamwork and a culture of care among certain staff members who are described as compassionate, thoughtful, and helpful. This thread suggests that for some workers, there is a fulfilling environment where the mission of compassionate care is alive and well, contributing to positive experiences for patients who encounter these particular team members.

Another critical thread focuses on structural and behavioral challenges. Several reviewers complain about uneven performance among staff, noting that some nurses are unwilling to do certain tasks, that a sizable portion of staff seem inattentive or preoccupied, and that it can take a long time for aides to assist with basic needs like helping a patient walk or simply holding a hand for stability. The receptionist is depicted as particularly brusque, adding to a sense of a facility struggling with customer service and morale. The overarching concern here is not only the presence of good caregivers but the overall consistency, availability, and attitude of the broader staff as a whole.

Taken together, these reviews paint a complex picture: a facility capable of delivering remarkable, life-affirming care through dedicated professionals - especially those like Dusty in the eyes of one family - while also harboring entrenched problems related to cleanliness, safety, staffing, and communication that can dramatically diminish the experience for other residents and their families. The contrast is not easily reconciled, and it suggests that outcomes at this center may depend heavily on which staff members are assigned to a patient, the level of supervision, and the specific circumstances of care on any given day. For someone considering this facility, the takeaway is to approach with a careful, discerning eye - seek current, first-hand impressions, verify med administration and discharge procedures, and observe how the team functions in practice, not just in reputation or isolated anecdotes.

Transportation

• Kalamazoo Model Railroad Historical Society (0.6 miles)
• Amtrak (7.8 miles)

Places of Worship

• Northbridge Church (3.2 miles)
• Haven Reformed Church (4.9 miles)
• Doster Community Reformed Church (5.1 miles)
• Temple Baptist Church (5.4 miles)
• North Pont Church (6.1 miles)
• Miraculous Lady Of Roses (6.3 miles)
• Second Christian Reformed Church (7 miles)

Restaurants

• Old Mill Brewpub & Grill (4.9 miles)
• Plainwell Ice Cream Co. (4.9 miles)
• Stagecoach Barn (5 miles)
• Pure Mex Mexican Cuisine (5.1 miles)
• Richland Pub (5.2 miles)
• McDonald's (5.2 miles)
• Dean's Ice Cream (5.2 miles)

Parks

• Sherwood Park (5.2 miles)
• Bronson Park (8.1 miles)
• Kal-Haven State Trail / Trail Head (8.1 miles)
• Otsego Memorial Park (8.2 miles)

Physicians

• Promed Physicians (5.2 miles)
• Intergrative Health Sciences (5.2 miles)
• RX Optical (5.8 miles)
• Hosack, R L, DDS - Hosack Bieszka & Halverson (6 miles)
• Borgess Spine (6.3 miles)
• Bronson Family Medicine - Shaffer St (6.6 miles)
• Ronald L. Vanderlugt MD (6.7 miles)

Hospitals

• First Community Bancshares (5.2 miles)
• Ascension Borgess Hospital - Brain and Spine Institute (6.7 miles)
• North Pro (6.7 miles)
• Borgess 3 North (6.7 miles)
• Borgess 1 North (6.8 miles)
• Borgess Medical Center (6.8 miles)
• Textile Systems (7.4 miles)

Pharmacies

• Campbell Pharmacy (5.3 miles)
• Walgreens (5.6 miles)
• Gull Point Pharmacy (5.7 miles)
• Community Pharmacy (5.8 miles)
• Moore Family Pharmacy (5.8 miles)
• Meijer Pharmacy (5.9 miles)
• Suburban Home Town Ltc (5.9 miles)

Cafes

• Starbucks (5.7 miles)
• Starbucks (6.4 miles)
• Four Roses Cafe (6.4 miles)
• Biggby Coffee (6.9 miles)

Theaters

• M-89 Cinema (6.7 miles)