Information last verified:
1380 East Sherman Boulevard, Muskegon, MI 49444
For more information about senior living options: (844) 490-3973
The staff are absolutely amazing, showing compassion, kindness, care, and respect for patients and their families. The facility is clean, warm, and inviting, with friendly, welcoming staff and residents who greet visitors with smiles. The staff consistently handle stressful situations with kindness, concern, and love, making patients feel heard, seen, and cared for. The reviewer would recommend McAuley and expresses appreciation for the care provided. Families report being very happy with the care their loved ones received, noting kind, caring, and empathetic staff and excellent therapy and wound care. The facility offers exemplary physical therapy and wound care, and many would highly recommend it. Several reviewers say they would go back for rehab or would choose McAuley again for future needs.
They would give zero stars and warn others to stay away after their mom was there less than 12 hours, with no one responding to her call for help. They describe the facility as terrible for loved ones, noting a grandparent who rehabbed there and ended up dying due to alleged neglect. They allege the staff mistreated patients, including giving someone medication they were allergic to, and say the place should be closed down. They report call lights ignored for long periods (at least 20 minutes) and nurses not learning the patients’ limitations, leaving residents waiting. They recount a wound dressing not being changed as prescribed, leading to hospitalization for sepsis. They describe a poor arrival experience with no desk person to assist and multiple staff members needed to fix a grandfather’s room. They claim ongoing understaffing and that staff were unhelpful, with long waits and attention divided from patient needs. They state the facility is overpriced and understaffed, implying poor value for care.Sanctuary at McAuley is best suited for families seeking a warm, clean, home-like setting where frontline staff consistently demonstrate compassion and care on the days that staff are fully staffed. It can be a workable choice for short-term rehabilitation or recovery where the focus is on solid physical therapy and wound care, and where family members want a facility that feels welcoming and approachable. When those conditions hold, clear communication, visible friendliness from front desk and care teams, and a generally pleasant daily environment, the experience can be reassuring and the resident’s mood tends to reflect the care observed. This is the place to lean on for the human touch and a visually inviting atmosphere that helps steady the nerves during a stressful transition.
However, this community warrants careful consideration for families that cannot tolerate variability in care quality or gaps in safety. Several reviews flag severe safety concerns, including delays in responding to call lights, missed assistance during bathroom needs, and even incidents that led to hospital visits or worse. The most troubling reports describe understaffing, inconsistent supervision, and administration gaps that hinder timely transfer of crucial information during transitions. For elders who require constant monitoring, or for those with complex medical needs, Sanctuary at McAuley can feel precarious. The caution here is real: strong days may coexist with dangerous lapses, particularly when staffing is stretched or communication falters.
The presence of genuine positives in the care experience cannot be dismissed. When staff are attentive, families note real warmth, empathy, and responsiveness, and the facility’s cleanliness, welcoming atmosphere, and resident engagement contribute to a sense of well-being. Physical therapy programs and wound care receive favorable mentions, with residents often reporting progress and gratitude for dedicated therapy teams. The dining experience and amenities, fresh fruit-infused water, scratch-made meals, and accessible resident phones, add to everyday quality of life and support family connection. These aspects show what the facility can deliver when operations run smoothly and staff are aligned around patient needs.
Yet the weight of the cons remains substantial and often overwhelming for decision-makers weighing risk versus reward. The most serious concerns center on safety and reliability: delayed responses to call bells, failure to adhere to care plans, and a pattern of understaffing that leaves residents waiting for assistance. Reports of wounds not being changed promptly, infections, and, in some cases, rapid deterioration highlight potential consequences when supervision wanes. Administrative communication issues compound these problems, with families left in the dark about care decisions or discharge planning. While some residents thrive, the variability in daily operations makes outcomes unpredictable and creates real hesitation for families depending on consistent, safe care.
For families narrowing choices, a practical approach is essential. Seek current staffing ratios and shift coverage details, and insist on observing a live call-light response time and a transparent process for wound care and medication administration. Request recent incident logs and a clear plan for high-risk transitions, including how information is relayed to outside providers and families. If possible, schedule a trial period or ask for direct testimonies from recent rehab clients and their families about safety and consistency. And consider alternatives with a track record of steady staffing, stronger oversight, and demonstrable safety outcomes, especially for residents with significant medical or mobility needs who cannot tolerate delays in basic assistance.
In sum, Sanctuary at McAuley delivers the kind of warmth, cleanliness, and rehabilitative focus that families want when a loved one is recovering or transitioning to longer-term care. The facility’s strengths can translate into meaningful recovery moments and genuine relief for families who stay closely involved. Still, the persistent, serious concerns about staffing, response times, and safety create a looming risk that cannot be ignored. For those who value vigilance and have the capacity to advocate actively, it can be a reasonable choice. For anyone who requires consistently reliable safety and prompt care, exploring alternatives with stronger guarantees on staffing and supervision is the prudent path.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Sanctuary At McAuley in Muskegon, MI is a senior living community that offers a range of amenities and care services to enhance the quality of life for its residents.
For the convenience and enjoyment of the residents, there is a beauty salon on-site where they can receive professional grooming services. The community also provides cable or satellite TV for entertainment purposes. To ensure that residents can easily get around, the community offers community-operated transportation and transportation arrangements to doctors appointments.
The Sanctuary At McAuley understands the importance of technology, which is why they have a computer center with Wi-Fi/high-speed internet access available for residents to use. There is also a gaming room where residents can engage in friendly competition and socialize with each other.
To promote physical fitness and well-being, the community has a fitness room equipped with exercise equipment. Residents can also enjoy spending time outdoors in the beautifully maintained garden or outdoor space.
The living spaces at The Sanctuary At McAuley are fully furnished and include private bathrooms and kitchenettes for added convenience and privacy. Housekeeping services are provided to ensure that the living spaces remain clean and tidy.
Dining at The Sanctuary At McAuley is restaurant-style, providing residents with delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to meet individual needs.
In terms of care services, The Sanctuary At McAuley offers 24-hour call system and supervision to ensure that assistance is readily available when needed. Trained staff members provide support with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that medications are taken correctly.
The community recognizes the importance of mental wellness and offers a mental wellness program to support residents' emotional well-being. Additionally, special dietary restrictions are catered to as part of their meal preparation service.
Residents at The Sanctuary At McAuley have access to various activities designed to promote socialization and engagement. Concierge services are available to assist residents with any requests or inquiries. Fitness programs and scheduled daily activities are offered to keep residents active and entertained. Planned day trips provide opportunities for exploration and adventure. The community also encourages resident-run activities to foster a sense of community among residents.
Located in Muskegon, MI, The Sanctuary At McAuley is conveniently situated near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This provides residents with easy access to local amenities and healthcare services.
Overall, The Sanctuary At McAuley offers a comprehensive assisted living community that prioritizes the well-being and happiness of its residents while providing the necessary support and care they may require.
Sanctuary At Mcauley is located at 1380 East Sherman Boulevard, Muskegon, MI 49444 in Muskegon County, Michigan
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