1380 East Sherman Boulevard, Muskegon, MI 49444
For more information about senior living options: (844) 490-3973
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The staff at McAuley Rehab and Wellness are described as absolutely amazing, demonstrating compassion, kindness, care, and respect for patients and their families. The facility is clean, warm, and inviting, with friendly and welcoming staff and residents who greet visitors with big smiles. The staff consistently handle stressful situations with kindness, concern, and love, helping patients feel heard, seen, and cared for. Several reviewers would recommend McAuley for short-term or long-term care and praise the care provided to their loved ones. Families report empathetic, timely, and attentive care, with exemplary physical therapy and wound care. The atmosphere includes pleasant front desk staff and nurses who treat visitors with courtesy and kindness. Meals are described as made from scratch with many options, and the facility offers complimentary fresh fruit-infused water. Having phones for each resident to stay in contact is viewed as a helpful feature.
One reviewer would give zero stars and warned others to stay away, alleging staff did not respond to a call button, resulting in a fall and a broken hip within 12 hours. A reviewer described the facility as terrible and claimed their grandfather died there due to poor care and mistreatment of the elderly. A reviewer claimed McAuley showed incompetence, a lack of professionalism, and a lack of empathy, contributing to a patient's deterioration and unsafe transfer to another hospital. A reviewer alleged mistreatment of patients and that medications were given to someone allergic to them, suggesting the facility should be closed down. A reviewer reported delays in providing assistance, with staff not helping a patient in the bathroom, leading to an accident. A reviewer stated that a grandmother's wound dressing was not changed regularly, resulting in septic complications. A reviewer contended that during a transfer, critical intake information, medications and equipment were not provided to the next facility, risking the patient's life. Short-staffing was noted as an ongoing issue affecting the quality of care.There is a mix of deeply heartfelt praise and grave caution among those who have shared experiences with McAuley Rehabilitation and Wellness. For many families, the decision to place a loved one into care is loaded with emotion, fear, and hope, and several reviewers describe McAuley as a place that can feel like a lifeline. A recurring theme in the positive accounts is the warmth and dedication of the staff. Families describe a clean, welcoming environment where staff members are described as compassionate, kind, respectful, and genuinely focused on both patients and their families. The facility is often noted as clean and inviting, with residents themselves greeting visitors with big smiles, which helps set an atmosphere that many families find reassuring in the early days of a stay. Several reviewers emphasize that, even under stress, staff maintain a calm, caring approach and strive to ensure patients feel heard, seen, and cared for.
Beyond the general warmth, many reviewers highlight the practical strengths of the facility in terms of therapy, wound care, and daily living aspects. Positive comments frequently mention exemplary physical therapy and attentive wound care, with patients and their families appreciating timely answers to questions and clear communication. Some reviewers specifically commend staff members by name, noting how admissions personnel and care teams go above and beyond to set up transition plans and coordinate care at home after discharge. The sense that the facility treats the whole family with respect - including front-desk staff and other supports - recurs in several accounts. Reported benefits also extend to day-to-day comfort: meals described as made from scratch with a variety of options, complimentary fresh fruit-infused water, the ability for residents to have phones for staying in touch, and generally friendly staff who help navigate the daily needs of rehab and recovery.
However, the picture is far from uniformly positive. Several reviews recount alarming and severe problems that left families devastated and concerned about safety. One reviewer reported a fall and serious injury - less than 12 hours after admission during the third shift - describing a failure to respond promptly to a patient's call button before the resident attempted to assist themselves and sustain a hip fracture. This single incident is framed as emblematic of larger safety and staffing concerns and has fueled strong warnings against the facility for prospective families facing urgent decisions about care.
There are other accounts that, while beginning with favorable impressions, reveal troubling episodes of care or miscommunication. In one case, a family notes that their mother moved from a different rehab facility to McAuley, where staff were praised for being supportive and helpful, including named shout-outs to Stephanie in Admissions and Casey on the care team. Yet adjacent stories describe troubling gaps in care delivery - delays in assistance, unclear communication during transitions, or staff running late in responding to patient needs. Several reviewers mention the stress and frustration of navigating admissions, discharges, and transfers, with at least one account describing a transfer where critical intake information and supplies did not accompany the patient, leaving the receiving facility to manage a difficult handoff after a serious medical event.
The most alarming narratives focus on severe health declines linked to the care received at McAuley. One reviewer describes a family member who went to rehab, then quickly deteriorated into septic shock and required ICU care after what they deemed to be insufficient care and attention, including delayed responses and a lack of proper oversight during a critical transition. Another account explicitly states that the reviewer would not give any stars and warns others not to place loved ones there, citing mistreatment, missed medications to which a patient was allergic, and an overall sense that the facility should be closed down. There are also comments about a grandparent who worsened while at the facility, culminating in hospital admission and death - an understandably devastating assertion that prompts strong caution to prospective families.
Despite these grave concerns, there are also persistent mentions of individuals who benefited from the care provided at McAuley. Some reviewers report very positive experiences across multiple stays - describing good staff interactions, friendly front desk personnel, accessible and responsive teams, and a rehabilitation environment that helped patients regain mobility and return home. One reviewer recalled a positive experience from 2021, praising the therapy team and stating they would return for future needs. There are even comments noting that, during the height of the COVID-19 restrictions, staff remained pleasant and helpful, and that for some patients and families, the facility still represented a solid option for rehab and recovery.
In reviewing the range of experiences, it becomes clear that McAuley Rehabilitation and Wellness elicits strong, sometimes contradictory emotions. For some families, it is a place of warmth, strong clinical care, and effective rehab that supports discharge home and longer-term recovery. For others, it raises serious concerns about safety, staffing, and communication, with stories of serious injury, prolonged delays in responding to needs, and, in some cases, life-threatening complications. The common thread is the importance of vigilant advocacy, clear expectations, and thorough oversight when a loved one is in rehabilitation - and a reminder that experiences can vary dramatically from one patient to the next, and from one shift to another, within the same facility.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Sanctuary At McAuley in Muskegon, MI is a senior living community that offers a range of amenities and care services to enhance the quality of life for its residents.
For the convenience and enjoyment of the residents, there is a beauty salon on-site where they can receive professional grooming services. The community also provides cable or satellite TV for entertainment purposes. To ensure that residents can easily get around, the community offers community-operated transportation and transportation arrangements to doctors appointments.
The Sanctuary At McAuley understands the importance of technology, which is why they have a computer center with Wi-Fi/high-speed internet access available for residents to use. There is also a gaming room where residents can engage in friendly competition and socialize with each other.
To promote physical fitness and well-being, the community has a fitness room equipped with exercise equipment. Residents can also enjoy spending time outdoors in the beautifully maintained garden or outdoor space.
The living spaces at The Sanctuary At McAuley are fully furnished and include private bathrooms and kitchenettes for added convenience and privacy. Housekeeping services are provided to ensure that the living spaces remain clean and tidy.
Dining at The Sanctuary At McAuley is restaurant-style, providing residents with delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to meet individual needs.
In terms of care services, The Sanctuary At McAuley offers 24-hour call system and supervision to ensure that assistance is readily available when needed. Trained staff members provide support with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that medications are taken correctly.
The community recognizes the importance of mental wellness and offers a mental wellness program to support residents' emotional well-being. Additionally, special dietary restrictions are catered to as part of their meal preparation service.
Residents at The Sanctuary At McAuley have access to various activities designed to promote socialization and engagement. Concierge services are available to assist residents with any requests or inquiries. Fitness programs and scheduled daily activities are offered to keep residents active and entertained. Planned day trips provide opportunities for exploration and adventure. The community also encourages resident-run activities to foster a sense of community among residents.
Located in Muskegon, MI, The Sanctuary At McAuley is conveniently situated near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This provides residents with easy access to local amenities and healthcare services.
Overall, The Sanctuary At McAuley offers a comprehensive assisted living community that prioritizes the well-being and happiness of its residents while providing the necessary support and care they may require.
Sanctuary At Mcauley is located at 1380 East Sherman Boulevard, Muskegon, MI 49444 in Muskegon County, Michigan
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