Martha T Berry Med Care Fclty in Mount Clemens, MI

Pros

• The facility is beautiful, with great staff and top-notch care.
• The staff are qualified, warm, and compassionate, and residents are treated with the utmost respect and professionalism.
• The care provided to residents is exceptional, with issues addressed promptly.
• The library, activities, and gardens are beautiful touches that enhance the experience.
• The admission director is thoughtful, informative, and very helpful.
• The nurses and CNAs are caring and compassionate.
• The staff are angels, and the atmosphere is welcoming.
• The food is delicious, according to residents.

Cons

• They discriminate against people who don't fit their criteria and deny admission without explanation.
• They show little accountability and provide slow or no communication with families.
• They are severely understaffed, with rude staff and a lack of compassion for residents.
• The food is consistently horrible and residents do not receive what they order.
• They enforce overly restrictive visiting policies under the guise of safety, hindering care and oversight.
• They mishandle medications and delays in care lead to avoidable suffering.
• Belongings are stolen or misplaced after laundry responsibilities are taken over by the facility.
• They lie and fail to follow through on promises or commitments regarding care.
• They ignore families during emergencies and fail to return calls or provide updates.

Review

Martha T Berry Medical Care Facility is best suited for families seeking robust, 24/7 nursing and medical oversight in a county-operated setting, where skilled staff can deliver attentive care to residents with complex needs. This community often excels when the goal is consistent clinical attention, dignified daily living, and a care culture that families perceive as genuinely compassionate. It works best for residents who require ongoing monitoring, skilled nursing interventions, and the reassurance of a facility that can mobilize experienced aides and nurses quickly. When expectations align with strong medical staffing and a respectful, person-centered ethos, MTB can deliver meaningful continuity of care.

That said, families should consider alternatives if reliability and administrative consistency are non-negotiables. Several reviews flag admissions hurdles, lack of clear rationale for denials, and inconsistent communication from leadership. If a smooth intake process, transparent criteria, and predictable follow-through are essential, other facilities - especially non-county operators with streamlined admission practices - may offer less friction. Additionally, for families who prize uniform customer service and steady front-office responsiveness, the mixed experiences described in MTB's feedback suggest exploring options with stronger, more consistent governance and problem-solving tracks.

On the positives, the strongest pro is the quality of direct care when staff are fully present. Families repeatedly describe nurses and aides as compassionate, patient, and capable, with particular staff earning heartfelt appreciation for their empathy and responsiveness. Residents benefit from a staff culture that prioritizes dignity, timely attention to health issues, and a sense of being treated with respect. The campus also shows thoughtful touches - cleanliness, well-kept common spaces, and appealing food - that contribute to a livable environment. When a resident's physical, mental, and spiritual needs converge, the facility's commitment to addressing those aspects stands out.

The most persistent weaknesses are staffing variability, inconsistent administrative follow-through, and some frontline behavior concerns. Reports range from outright accusations of under-staffing and rude CNAs to specific incidents where medications, showering, or timely assistance faltered. Multiple accounts describe long lags in communication about medical issues, missed updates to families, and questions about accountability from management. Additional pain points include allegations of disorganized property handling, delayed responses to concerns, and visiting restrictions described as onerous by some families. Taken together, these issues create a real sense of risk for residents who require dependable systems and transparent oversight.

Nevertheless, the core strengths can offset the drawbacks for the right resident and family. When the nursing and care teams are aligned, MTB can deliver dependable clinical care, timely problem-solving, and a supporting, respectful atmosphere that families say they value highly. The facility's amenities - quiet safety measures, engaging social and therapeutic elements, and a sense of continuity in caregiving - can sustain quality of life even amid staffing challenges. The key is to verify current staffing levels, insist on clear communication protocols, and gauge whether admissions criteria are applied consistently before committing.

In the end, MTB represents a pragmatic choice for those who prioritize clinical depth and a culture of compassion, provided there is tolerance for potential administrative bumps. Prospective families should schedule candid conversations with admissions and the director of nursing, request recent staffing and response-time data, and seek first-hand accounts from current residents or families. If those conversations reveal steady staffing, reliable communication, and a shared commitment to resident dignity, MTB can be a strong fit. If not, it is wise to compare with other facilities that offer more predictable governance, more consistent front-office responsiveness, and fewer reports of care disruption or access barriers.

Places of Worship

• Crosspoint Church (0.7 miles)
• St Peter Catholic Church (1.1 miles)
• Trinity Lutheran Church (2.5 miles)
• Shelby Bible Church (4.9 miles)

Restaurants

• McDonald's (0.9 miles)
• McDonald's (1.1 miles)
• Juan Miguel's (1.1 miles)
• Octopus' Beer Garden (1.7 miles)
• Louies Ham and Cornbeef (1.7 miles)
• McDonald's (2.1 miles)
• El Charro (2.1 miles)

Cafes

• Tim Hortons (1.2 miles)
• Starbucks (1.4 miles)
• Starbucks (1.6 miles)
• Starbucks (1.9 miles)
• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• Panera Bread (5 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Meijer Pharmacy (1.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Kroger Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)

Parks

• Wilson Park (1.4 miles)
• Clinton Township Parks & Recreation (2.5 miles)
• Waldenburg Park (2.9 miles)
• Metro Beach Nature Center (5.1 miles)
• Lake St Clair Metropark (5.2 miles)

Physicians

• St Clair Orthopaedics & Sports Medicine PC (1.8 miles)
• St John Ob/Gyn Associates (1.8 miles)
• Partridge Creek Center For Womens Health (2.9 miles)
• Mmi Dr M Chen (3.2 miles)
• McLaren Building (3.2 miles)
• Midwest Center For Dermatology (3.2 miles)
• Macomb Endoscopy Center (3.7 miles)

Hospitals

• McLaren Macomb - Emergency Department (2 miles)
• FMCNA Dialysis of Chesterfield (3.6 miles)
• St John Medical Center (4.7 miles)

Theaters

• MJR Partridge Creek Digital Cinema 14 (2.9 miles)
• AMC Star Gratiot 15 (3.9 miles)
• MJR Chesterfield Crossing Digital Cinema 16 (4.8 miles)