Overall Review of Medilodge Of Montrose
common
28 reviews mention this
Cleanliness is frequently praised
Residents and visitors repeatedly describe the facility as very clean.
A lot of reviewers bring up cleanliness first, often calling the building very clean and well maintained. Several mention a welcoming, inviting environment and updated, attractive surroundings. A few negative reviews also mention hygiene problems like dirty bathrooms, but the overall cleanliness theme is still the most consistently positive point.
common
33 reviews mention this
Staff warmth and helpfulness stand out
Many reviewers describe friendly, attentive staff who help with day-to-day needs.
Many reviews highlight staff members as polite, respectful, helpful, and courteous, including nurses, aides, and front-desk support. Some reviewers describe feeling welcomed during visits and being guided to rooms, staff, or resources. A smaller set of reviews report the opposite, describing rude behavior or staff that avoids questions, so the experience seems to vary by interaction and shift.
caveat
18 reviews mention this
Nursing response and communication issues
Several reviewers say help isnāt provided promptly and communication can be inconsistent.
A recurring complaint is that call buttons or room buzzers go unanswered for long stretches, with residents or visitors waiting hours. Multiple reviewers also describe difficulty getting timely follow-up, especially when they needed answers from leadership or nursing. In the most negative accounts, reviewers connect the delays to missed help with toileting, bathing, or basic comfort needs.
caveat
22 reviews mention this
Care quality varies during rehab
Reviews show mixed experiences with rehabilitation support and daily care.
Some reviewers say their loved one received good therapy/rehab support, made progress, and seemed well taken care of. Others describe serious gaps tied to rehabilitation, like limited help getting up, problems with hygiene, missing clothing, or concerns about medication handling. There are also complaints about limited attention for hospice patients and residents left unattended or in wet/dirty conditions.
caveat
9 reviews mention this
Food is a mixed experience
Some reviewers like the food, while others report poor meals or dietary misses.
A few reviewers say the food was good and that residents seemed to like it. Others describe meals as terrible, cold, or low quality, and at least one review mentions an allergy concern and food not matching dietary needs. The community offers restaurant-style dining and supports special diets like diabetes and restricted diets, but reviews still reflect inconsistent satisfaction.
common
7 reviews mention this
Activities and organization show up often
Several reviewers mention organized routines and activities during a stay.
Some reviews describe regular activities and a schedule that keeps residents engaged, along with an organized feel inside the facility. There are also comments about therapy and rehabilitation support that go beyond simple housing. On the other hand, a couple of reviews suggest fewer activities at times or that staffing levels affected the day-to-day experience.
differentiator
2 reviews mention this
Security at entry is praised
Reviewers mention a secure entry setup that helps restrict wandering.
A couple of reviews specifically note safety features at entry, describing the building as secure and alert to people coming in. One reviewer also said staff quickly noticed a visitor lost inside the home and credited that attentiveness with helping prevent intruders from roaming. These points appear alongside broader cleanliness and staff-helpfulness feedback.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.