Countryside Care Center
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2121 Robinson Road, Jackson, MI 49203
For more information about senior living options: (844) 490-3973
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The staff seem to really care. Everyone there were super polite and courteous, very helpful and compassionate. No one neglected her or treated her without respect. The staff were always courteous and kind, both to my uncle, who could be a little high-maintenance at times, and to us. The Manor is a great place with great staff, and a wonderful building manager. The place is beautiful and so clean. My uncle loved it there. The staff are very caring and attentive.
The facility's management does not care about its employees. The facility is a joke and does not know how to do proper COVID testing. The overall experience is very disappointing. There is not enough staff most days. Residents are not allowed enough time outside. No smoking is allowed on the property, even outside. The food causes intestinal upset. Residents are cooped up in their rooms for too long. A cousin at a Ganton facility was severely neglected; he was left in urine after a hole in the urinal. A nurse reportedly wouldn't even send her dog to their facilities. The Manor is unprofessional; resident care is not properly performed due to poor training. Brightside's staff are described as no longer caring, with incidents of doors being held shut and staff yelling at dementia patients.John Ganton's Countryside Retirement Community and its associated Brightside and Manor facilities present a complex picture, with experiences that range from genuinely positive to deeply troubling. On the one hand, multiple families describe campuses that are clean, well maintained, and staffed by people who seem to care. They speak highly of attentive caregivers who are kind to residents, a facility atmosphere that feels peaceful, and moments when loved ones are treated with respect and compassion. In at least a couple of stories, relatives note that their loved ones were supported with courtesy and dignity, and that staff members went above and beyond in difficult times. There are also accounts of favorable early experiences: a relative who moved through independent living to assisted living and another who received compassionate care through the end of life, with families feeling grateful for the staff's courtesy and the facility's overall demeanor.
Yet the other side of the spectrum is very pointed. A substantial portion of the feedback centers on systemic concerns that frequently place residents at distressing risk. Several reviews claim not enough staff are on duty to provide adequate care, with frustrations about limited time outside, strict no-smoking policies even outdoors, and a general sense of being cooped up. Some relatives allege poor handling of medical and daily needs, with one mother's rehab experience described as smooth at first but later overshadowed by a rapid decline in health and inadequate attention. In another narrative, a cousin's experience is described as almost unbelievably negligent - urinals with holes, urine spilling onto beds, and a serious infection that sent him back to the hospital. A nurse's dismissive remark about not sending a family member's dog to the facility is cited as emblematic of the kinds of hostility or disrespect that some families feel pervades the place.
Specific facilities within the Ganton network are highlighted with distinct, sometimes contradictory, reputations. Brightside Assisted Memory Care is repeatedly mentioned as having once-delicate, caring staff who made a meaningful difference for a loved one, but several families now describe a troubling shift: door-locking incidents that prevented residents from leaving rooms, staff who yell at dementia patients, and signs of poor training. The same facility is also criticized for hygiene and dental care lapses - examples include teeth not being cleaned daily, dentures going missing, and difficulties obtaining replacements in a timely fashion. Activities, which are promised, are described as often inadequate or not truly engaging for residents; a family member even notes purchasing a ring toss to supplement what was offered, underscoring a budget constraint that seems to limit meaningful engagement. Additionally, there are financial concerns raised, such as a late-month billing practice that charged for time a resident allegedly did not spend in the facility.
The Manor, another component of the Ganton properties, is depicted in mixed terms as well. Some reviews praise the facility as a "great place with great staff" and commend a wonderful building manager, suggesting that at its best the Manor offers quality care and a supportive environment. However, other voices portray the Manor as a place where care declines after transitions between units, where staff are hard to locate, and where communication with management is lacking. Complaints include unresponsiveness to phone calls, staff blaming others or claiming lack of knowledge, and a sense that residents' needs aren't consistently met. In one notably charged account, family members describe a grandmother who started in rehab and then was moved to the care center, only to experience a dramatic drop in care quality and a sense that staff were frequently unavailable or inattentive.
Several reviews extend beyond routine care concerns to point to serious red flags. A cousin's case - where neglect and neglectful conditions allegedly led to hospitalization and a life-threatening infection - fundamentally questions the safety and accountability across the facilities. One review includes a stark, blunt lament that a staff member's behavior toward dementia patients was abusive, with a biting critique that a manager should address those who are harming residents. There are also cautions about communication failures at multiple levels: no return calls after inquiries, phones going unanswered, and a pattern of shifting blame rather than owning and addressing problems. Some families even urge prospective residents and their loved ones to reconsider placement entirely, arguing that the facilities do not meet the standards one would expect for such care.
Taken together, the collection of experiences paints a picture of a care community that can be a lifeline for some families while feeling like a source of distress for others. Positive anecdotes emphasize cleanliness, kindness, attentiveness, and meaningful moments of connection between staff and residents. Negative anecdotes highlight concerns about staffing levels, training, communication, and safety, with particular emphasis on incidents of neglect, inadequate dental and daily care, restricted autonomy, and financial practices that families find troubling. The contrast suggests that experiences at John Ganton's Countryside and its related Brightside and Manor operations are highly variable, likely influenced by individual staff teams, shifts, and administrative procedures at different times and locations.
For families considering these facilities, the message is to approach with careful due diligence. Visitors and prospective residents might benefit from asking pointed questions about staff-to-resident ratios, daily and weekly activity schedules, methods for safeguarding resident dignity and autonomy, and clear, timely communication protocols with management. It may also be worth requesting current references from families with relatives in each specific unit - memory care, rehab, and assisted living - since experiences can differ markedly between locations and even between wings of the same campus. If concerns arise, prompt escalations to leadership, a thorough review of care plans, and checks on billing practices may help ensure that the care provided aligns with what families expect and deserve. While many caregivers earn gratitude for their dedication, the broader picture remains one where accountability, staffing, and consistent, respectful care are the ongoing issues that families want addressed.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Countryside Care Center in Jackson, MI is a premier assisted living community offering a wide range of amenities and care services to meet the needs of its residents. The community values the importance of maintaining independence and providing a comfortable and safe environment for all individuals.
Residents can take advantage of the beauty salon on-site to get pampered and look their best. They can also enjoy their favorite shows with cable or satellite TV in their fully furnished apartments. Countryside provides community-operated transportation for easy access to nearby attractions and appointments, as well as transportation arrangement assistance.
For those who are tech-savvy, there is a computer center with Wi-Fi/high-speed internet. The dining room offers restaurant-style dining, serving delicious meals prepared by skilled chefs. Special dietary restrictions are also accommodated.
To keep residents active and engaged, Countryside Care Center has a fitness room, gaming room, small library, and outdoor spaces such as gardens. There are planned daily activities along with resident-run activities to promote social interaction and enhance overall well-being.
The care services offered at Countryside cater to individual needs 24/7. Trained staff members are available round-the-clock for support and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration, along with diabetes diet assistance and mental wellness programs.
Conveniently located near two cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals - Countryside Care Center ensures residents have access to a variety of amenities outside the community should they choose to explore or require medical attention.
Overall, Countryside Care Center in Jackson, MI provides a warm and inviting atmosphere where seniors can receive personalized care while enjoying an array of amenities and engaging activities tailored to their interests.
Countryside Care Center is located at 2121 Robinson Road, Jackson, MI 49203 in Jackson County, Michigan
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