Heartland Health Care Center-Fostrian
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540 Sunnyside Drive, Flushing, MI 48433
For more information about senior living options: (844) 490-3973
The staff at the rehabilitation center took the time to answer questions and responded to call lights quickly and cheerfully. Kelli, the admissions coordinator, was very helpful in getting residents settled in. The rooms were nice and kept clean. The therapy staff provided appropriate physical and occupational therapy activities. Pam and the staff at Fostorian Assisted Living showed love and concern and provided excellent care.
The food is inedible. The average call light response time is 30+ minutes. Wrong medications were given, and the staff was not familiar with correct dosages. The third shift staff is rude, angry, uncaring, and unkind. The staff steals from patients and is more concerned about themselves than patient care. Patients are left unattended for hours and are annoyed when called upon. The nursing home section looks old and lacks updates for daily residents. There is a strong odor of urine in the hallways. Patients are not provided with activities or decorations to make their environment more pleasant. Staff members lack communication with each other, leading to issues in patient care. Hygiene needs of patients are neglected, such as not receiving help with daily hygiene or clean washcloths and towels piling up unused in rooms. The food quality is poor, often lacking variety and appearing unappetizing. Difficulty reaching the staff doctor and inadequate communication between nurses and doctors Lack of proper discharge procedures involving contacting necessary parties like guardians or family members.Heartland Health Care Center - Fostrian Rehabilitation Center is a facility that receives mixed reviews from visitors and residents alike. While some praise the staff for their helpfulness and responsiveness, others express dissatisfaction with the level of care provided.
One visitor commends the staff for their attentiveness, stating that they took the time to answer questions and promptly respond to call lights. The admissions coordinator, Kelli, is specifically mentioned for her helpfulness in ensuring a smooth transition. The resident's room is described as nice and clean, and the food is said to be fantastic. However, there are complaints about inaccurate supper trays with missing items.
The therapy staff is praised for providing appropriate physical and occupational therapy activities during the resident's stay. However, one reviewer expresses disappointment that their loved one did not participate in more available activities. It remains unclear whether this was due to a lack of encouragement or because the resident declined.
On the other hand, there are several negative reviews that highlight significant issues within the facility. One reviewer mentions inedible food and long wait times for call light responses. Another alleges that staff members were unfamiliar with correct medication dosages and that wrong medications were given due to an allergy alert oversight by the pharmacy.
Several reviewers mention poor experiences with third-shift staff, describing them as rude, angry, uncaring, and unkind. Some even accuse certain employees of theft from patients. Cold food being served and patients being left unattended for hours are also cited as concerns.
There are complaints about inadequate care from nurses and aides within the facility. Hygiene assistance is noted as lacking, particularly in regards to daily hygiene needs such as bathing or cleaning up after episodes of diarrhea. There are also difficulties in communicating with doctors on staff or obtaining necessary medical attention promptly.
Some reviewers raise questions about potential Medicare scams, mentioning instances where incorrect medical conditions were recorded on charts without correction or receiving proper treatment based on those conditions. Issues such as unchanged sheets, improper meal delivery, lack of water provision, and the overall appearance of the nursing home section are also criticized.
The assisted living section within Fostrian is mentioned positively by some reviewers. The facility is described as clean, friendly, and caring. Visitors appreciate the love and concern shown to their loved ones during their stay.
Overall, Heartland Health Care Center - Fostrian Rehabilitation Center receives a range of reviews. While there are positive aspects highlighted, such as the helpfulness of certain staff members and the quality of therapy services, there are also significant concerns raised regarding food, call light response times, medication management, staff attitudes and behaviors, lack of activities for residents, hygiene assistance, communication issues with doctors, and overall care standards.
140 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHeartland Health Care Center-Fostrian is an assisted living community located in Flushing, MI. It offers a range of amenities to enhance the quality of life for its residents. The community features a beauty salon, where residents can enjoy professional hair and beauty services. Residents can also relax and unwind in their fully furnished living spaces while watching cable or satellite TV.
Heartland Health Care Center-Fostrian prioritizes the convenience and well-being of its residents by providing community-operated transportation for various activities and outings. A computer center is available for residents to stay connected with loved ones or engage in online activities.
Meals are served restaurant-style in the dining room, offering nutritious options to cater to special dietary restrictions. Additionally, there is a kitchenette available for residents who prefer to prepare their own meals. Housekeeping services ensure that the living spaces are always clean and comfortable.
The community offers various recreational opportunities to keep residents engaged and active. There is a fitness room where residents can work out and maintain their physical health. A gaming room provides entertainment options such as card games or board games, allowing for social interaction among residents. An outdoor space and garden provide a tranquil environment for relaxation and enjoyment of nature.
Residents can access a small library on-site, providing them with reading materials to stimulate their minds. Telephone services are available for convenient communication with friends and family. Wi-Fi/high-speed internet connectivity ensures that residents can stay connected digitally.
Heartland Health Care Center-Fostrian provides comprehensive care services to meet the individual needs of each resident. A 24-hour call system ensures that assistance is readily available whenever needed, along with 24-hour supervision for added safety and security. Trained staff members offer assistance with daily activities such as bathing, dressing, and transfers.
For individuals with specific dietary requirements, specialized meal plans like diabetes diets are offered. Medication management services help ensure that residents take their medications as prescribed. Mental wellness programs are available to support the emotional well-being of residents.
Transportation arrangements are made for non-medical purposes as well as for doctors' appointments, allowing residents easy access to necessary healthcare services. A wellness center offers additional resources and support for maintaining a healthy lifestyle.
Heartland Health Care Center-Fostrian is surrounded by convenient amenities and services in the community. There are two parks nearby, offering opportunities for outdoor recreation and relaxation. Four pharmacies and eight physicians are within close proximity, ensuring easy access to medical care. Additionally, there are ten restaurants nearby, providing dining options for residents. Places of worship and hospitals are also conveniently located nearby for residents' spiritual and healthcare needs.
Overall, Heartland Health Care Center-Fostrian provides a comfortable and supportive environment where seniors can enjoy a range of amenities, personalized care services, and convenient access to various facilities in the surrounding community.
Heartland Health Care Center-Fostrian is located at 540 Sunnyside Drive, Flushing, MI 48433 in Shiawassee County, Michigan
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Interior
