Hamilton Nursing Home

Pros

• The family appreciated that the University of Michigan ER reached out to inform them about their dad's situation.
• The staff at the facility was willing to assist with gathering and sending back personal belongings, demonstrating a level of concern for the patients' needs.
• They recognized the efforts made to return some of their father's clothing items, even if it didn't fully meet expectations.
• Despite the issues faced, the family remains hopeful for better experiences in the future regarding healthcare services.

Cons

• The facility failed to communicate effectively, leaving the family uninformed about the Dad's transfer for hours.
• The return of personal belongings was mishandled, resulting in missing items and the receipt of inappropriate clothing sizes.
• The quality of care and service provided by the facility is perceived as inadequate and disappointing.
• There is a lack of proper organization regarding patient belongings, leading to further frustration for the family.
• Overall, the experience at this facility has been regarded as poor and unsatisfactory.

Review

The experience of having a loved one admitted to a hospital is often fraught with anxiety and uncertainty, and unfortunately, the recent ordeal encountered by a family with their father at UPHS Marquette has highlighted significant shortcomings in patient care and communication. After spending only nine days at UPHS Marquette, their father was transferred to the University of Michigan Emergency Room. The abruptness of this transfer left the family feeling disoriented, especially since they were not informed of his transfer until hours later when the ER finally reached out to them. This delay in communication raises concerns about how hospitals manage patient transfers and ensure that families are kept in the loop during such critical moments.

Communication is key when it comes to hospital admissions and transfers, yet in this case, it appears that there was a glaring lack of information shared with the family. Being unable to locate their father or know about his conditions for hours adds an unnecessary layer of stress. Families depend on timely updates regarding their loved ones' health status and whereabouts, particularly during emergencies when worry levels are already high. The emotional toll inflicted by such poor communication cannot be overstated; it exacerbates anxiety during an already traumatic time.

After two days of being at U of M ER, the family requested their father's belongings which they believed should have been sent along with him during his transfer. However, what they received was far from satisfactory. They had expected to receive all ten days’ worth of clothing that he initially brought with him; instead, they were only given two old sweatshirts and one old pair of pants. The situation became even more frustrating when they discovered that two additional sweatsuits sent back were not even theirs but belonged to someone else entirely—and were in a size 3X when their father wears an XL.

This incident illustrates not just an individual failing but potentially systemic issues within the facility regarding inventory management or care coordination among departments involved in patient transfers. Hospitals typically have protocols intended to safeguard patients' belongings during transitions; however, if these protocols are insufficiently executed or communicated poorly, it can lead to embarrassing and distressing situations for both patients and families alike.

Moreover, receiving worn-out clothing items as opposed to properly packed personal effects exemplifies a lack of respect for patients’ dignity and personal needs—both fundamental aspects that hospitals should uphold as part of quality care standards. Clothing is intimately tied to comfort; making sure patients have access to appropriate items can greatly influence their psychological well-being while undergoing treatment.

Overall, this family's experience serves as a poignant reminder that hospitals must prioritize effective communication and procedural integrity throughout all phases of patient care—from admission through discharge—to ensure families remain informed about their loved ones’ conditions and rights throughout any healthcare process. As healthcare systems strive for excellence in patient care outcomes, addressing these gaps must be non-negotiable if trust between providers and families is to be cultivated effectively moving forward.

This part of Detroit, Michigan, offers a variety of amenities that cater to the needs of seniors. With multiple places of worship nearby such as St Charles Church and St Joan Of Arc Church, there are opportunities for spiritual growth and community involvement. The area also boasts several pharmacies including Walgreens and CVS Pharmacy, ensuring easy access to medications and healthcare essentials. Additionally, there are a range of dining options like Atwater Block Brewery and Elwood Bar & Grill for social outings with friends or family. Parks such as Valade Park and Belle Isle Park provide opportunities for outdoor recreation and relaxation. Access to quality medical care is readily available with hospitals like Detroit Receiving Hospital and Henry Ford Hospital in close proximity. Lastly, cafes like The Bean Bar offer cozy spots for coffee dates or quiet reading sessions. Overall, this part of Detroit provides a supportive and vibrant environment for seniors looking to enjoy their retirement years.

Places of Worship

• St Charles Church (0.6 miles)
• St John's Presbyterian Church (1.7 miles)
• Grosse Pointe United Methodist Church (6.8 miles)
• St Joan Of Arc Church (8.4 miles)

Pharmacies

• Indian Village Market (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.7 miles)
• Shoppers Drug Mart (2.8 miles)
• CVS Pharmacy (2.9 miles)

Restaurants

• Atwater Block Brewery (1.6 miles)
• McDonald's (2 miles)
• Subway (2.3 miles)
• Elwood Bar & Grill (2.4 miles)
• Detroit Athletic Club (2.5 miles)
• Second Best Detroit (2.5 miles)
• Detroit Opera House (2.6 miles)

Parks

• Valade Park (1.8 miles)
• Belle Isle Park (1.8 miles)
• William G. Milliken State Park and Harbor (2 miles)
• Matthew C Patterson Park (3.9 miles)
• Windmill Pointe Park (4.1 miles)
• Palmer Park (7 miles)
• Lakewood Park (7.6 miles)

Physicians

• Childrens Hospital Of Michigan Specialty Center - Detroit (2.2 miles)
• University Health Center (2.4 miles)
• Windsor Regional Hospital (3.8 miles)

Hospitals

• Detroit Receiving Hospital (2.3 miles)
• DMC Heart Hospital (2.3 miles)
• Barbara Ann Karmanos Cancer Institute (2.4 miles)
• Harper University Hospital (2.5 miles)
• Hudson-Webber Cancer Research (2.5 miles)
• Hfhs - Main - F4 (3.8 miles)
• Henry Ford Hospital (3.9 miles)

Cafes

• The Bean Bar (2.9 miles)
• Tim Hortons (5.4 miles)
• Tim Hortons (5.6 miles)
• Tim Hortons (7.8 miles)
• Tim Hortons (8.1 miles)
• Qahwah House (8.7 miles)