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2.9 from 108 reviews
5 stars
47
4 stars
2
3 stars
1
2 stars
6
1 stars
52
Overall Review of Lakepointe Senior Care And Rehab Center
common38 reviews mention this
Staff kindness is a split theme
Residents and families frequently describe staff as either compassionate and attentive or falling short on responsiveness.
A large group of reviews describe staff and therapy teams as kind, professional, and attentive, with families saying they felt supported and that staff went above and beyond. Some reviewers also mention clear communication and that the facility team helped with paperwork and follow-through. Other reviews sharply contradict that, describing neglect, delayed response to call lights, and management not being available when families tried to reach someone.
common26 reviews mention this
Cleanliness ranges from spotless
Cleanliness is a major point of agreement, with residents describing both very clean spaces and strong odor or unsanitary conditions.
Many reviews praise the facility environment as clean, well maintained, and sometimes newly remodeled, with some mentioning no lingering odor. Several reviewers also describe clean rooms and well-kept common areas. At the same time, multiple negative reviews report unpleasant odors and dirty bathrooms or rooms, including feces or urine described in relation to patient areas and delays in cleaning.
common18 reviews mention this
Food quality draws mixed reviews
Dining experiences vary, with some residents saying meals are seasoned and enjoyable while others call food unfit or disappointing.
Several reviews mention good food options, seasoned meals, and a dining hall where residents can access choices. Others say food was not good, including meals described as overcooked, inedible, or not fit to eat, and complaints about dietary accuracy for specific needs. The community does offer restaurant-style dining, and residentsā comments on taste and meal quality reflect that range of experiences.
caveat24 reviews mention this
Care response concerns appear often
A recurring concern in reviews is delayed or inadequate assistance, including slow call-light response and missed care needs.
While some families feel confident in skilled nursing and rehabilitation support, many critical reviews focus on timing and follow-through. These reviews describe long waits for help, residents left unattended for hours, and issues such as delayed toileting, delayed pain management, or problems with medication administration. A related theme is staffing shortages, with reviewers attributing missed care to being short-staffed or management being hard to reach.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
134 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Value Center Market (0.3 miles)
Walgreens (1 miles)
CVS Pharmacy (1.7 miles)
Rite Aid (1.9 miles)
Meijer Pharmacy (2.3 miles)
Rite Aid (2.5 miles)
Walgreens (3.1 miles)
Places of Worship
Trinity Lutheran Church (0.7 miles)
St Peter Catholic Church (1.9 miles)
Lakeside Community Church (2.7 miles)
Crosspoint Church (3.3 miles)
Restaurants
McDonald's (0.9 miles)
McDonald's (0.9 miles)
Louies Ham and Cornbeef (1.3 miles)
Terry's Terrace (1.5 miles)
McDonald's (1.5 miles)
Luigi's Original Restaurant (1.6 miles)
Octopus' Beer Garden (1.7 miles)
Physicians
McLaren Building (1.1 miles)
Beaumont East Area Family Physicians (4.2 miles)
St John Ob/Gyn Associates (4.6 miles)
St Clair Orthopaedics & Sports Medicine PC (4.7 miles)
Midwest Center For Dermatology (5.3 miles)
Partridge Creek Center For Womens Health (5.3 miles)
Lakepointe Senior Care And Rehab Center is located at 37700 Harper Avenue, Clinton Township, MI 48036 in Macomb County, Michigan
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The VA Aid and Attendance program offers financial assistance to veterans needing help with daily activities due to health issues, available through a pension for low-income wartime veterans or an allowance for 100% disabled individuals. Eligibility depends on medical documentation of care needs and navigating guidelines about income and service history, with funds being usable for various healthcare-related expenses.
Linda's caregiving journey for her elderly mother, Joan, is marked by deep love and challenges as she navigates health changes, emotional support, and practical arrangements while learning to prioritize self-care and utilize community resources. Their evolving relationship highlights resilience and the universal themes of empathy and preparedness in caregiver experiences.
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