Clarkston Specialty Healthcare Center

Pros

• Nik, nurses Kelly, Jody, and Harold were helpful and nice.
• Dr. Best seemed caring and concerned about patients.
• The front desk receptionists were all pleasant and helpful.
• Social service director Nichole Jackson and Savanna were wonderful at working with families on the care they wanted for their loved ones.
• Catherine, the floor ambassador, was awesome with a family's mother.
• The staff was extremely helpful and answered all concerns.
• Social worker Nicole was a pleasure to deal with and knew how to communicate effectively.
• The staff encouraged residents to eat and socialize in the dining room, creating a healthier situation.
• The menus have become healthier, tastier, well-presented, and offer a larger variety of options.
• Staff and management were friendly and handled needs and concerns in a very professional way.
• There were great attending physicians in the facility.
• Professionalism of social worker Nicole was impressive.

Cons

• This place is negligent.
• They lost his clothes.
• Ants were everywhere.
• They told him to just wet himself.
• The meds were often not delivered on time.
• There were ants on the meal trays.
• The food was awful.
• Showers were scheduled only twice weekly.
• The nursing staff is overwhelmed and overworked.
• They did not take good care of a pressure sore on my mom's butt.
• The administrative offices are non-existent.
• They lack compassion and are very unorganized.
• The rooms are terrible, they stuff 3 people like sardines in a room.
• There is no fresh fruit available.
• The worst facility I've ever been in.

Review

The feedback regarding the facility highlights a pervasive atmosphere of negligence and inadequate care across both resident experiences and family observations. Many reviewers expressed deep concern over the treatment their loved ones received during their time at this establishment, with numerous accounts detailing delayed medical attention, improper medication distribution, and unsatisfactory living conditions. One particularly alarming incident involved a patient who was left waiting for assistance to use the restroom for 45 minutes, only to be told to wet himself when no staff were available. Such stories illustrate a troubling lack of human compassion in a setting that is meant to ensure safety and dignity.

Moreover, issues surrounding basic hygiene and cleanliness were echoed throughout the testimonials. Multiple residents reported encountering ants on their meal trays, while others mentioned unpleasant odors pervading their shared living spaces. The overcrowded arrangement of three patients per room exacerbated the discomfort; some individuals noted that they often had to leave due to unbearable smells. Reports of lax sanitation standards further contribute to an environment deemed unsuitable for vulnerable individuals requiring care. Residents frequently complained about receiving cold food or portions that were too small?necessitating requests for double servings just to feel adequately fed.

Medications posed another significant problem within the facility. Family members commented on the irregularities associated with scheduled medication distributions?sometimes arriving late and, in other cases, not ordered at all until it was too late. This inconsistency proved detrimental to patient health; one individual even experienced dangerously low blood sugar levels requiring emergency paramedic intervention two days in a row. These instances paint a grim picture of how systemic inefficiencies regarding medication management can directly threaten residents' well-being.

In stark contrast to these negative experiences are some commendations directed towards specific staff members who displayed genuine care and kindness amidst challenging conditions. Names like Nik, Kelly, Jody, Harold, Nicole (the social worker), Catherine (the floor ambassador), and Dr. Best emerged as shining examples of professionalism in an otherwise beleaguered workplace environment plagued by high employee turnover rates and chronic understaffing issues. While some caregivers worked diligently under pressure to provide quality care where possible, frequent references made it clear that any positive interactions were overshadowed by systemic failings elsewhere.

Families also expressed frustration concerning administrative responsiveness?or rather the lack thereof?as many reported unanswered calls or delayed follow-ups from management staff after raising concerns about their loved ones' care. The apparent disregard among administrative personnel fostered feelings of unease and helplessness among families striving to advocate for better treatment options for their relatives residing in a place they hoped would provide safe rehabilitation support.

Ultimately, reviews conveyed an overwhelming consensus urging prospective patients' families against choosing this facility as a long-term or even short-term residence for their loved ones?a sentiment underscored by several allegations of neglect leading directly or indirectly to severe health complications or untimely deaths among residents previously entrusted into its care. With so many disturbing accounts surfacing from various perspectives?including those of long-time visitors?it becomes evident that critical improvements are needed here if anyone hopes for this institution ever truly embodying its professed mission: prioritizing resident dignity through compassionate healthcare practices effectively delivered within clean environments designed specifically around enhancing well-being rather than contributing further distress upon already vulnerable populations seeking rehabilitation support.

Restaurants

• Beyond Juicery + Eatery (1.7 miles)
• McDonald's (1.8 miles)
• Nino's Italian House (2.1 miles)
• McDonald's (2.2 miles)
• On The Border Mexican Grill & Cantina (2.3 miles)
• Wendy's (2.3 miles)
• McDonald's (2.4 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Target Pharmacy (2.9 miles)
• Meijer Pharmacy (3.1 miles)
• CVS Pharmacy (3.2 miles)

Physicians

• Clarkston Plastic Surgery (1.8 miles)
• The Radiology Center Of Michigan (1.8 miles)
• Waldon Family Medicine (2.6 miles)
• The Downing Clinic (3.1 miles)
• Clinton Womens Health Care (3.5 miles)
• Michigan Ear Nose & Throat Associates (3.7 miles)
• Oral & Facial Surgeons of Michigan PC (4.1 miles)

Cafes

• Panera Bread (2 miles)
• Starbucks (2.1 miles)
• Starbucks (2.1 miles)
• LEGOLAND Discovery Center Michigan (2.7 miles)
• Starbucks (3.5 miles)
• Panera Bread (4.2 miles)
• Starbucks (6.9 miles)

Hospitals

• Poh Clarkston Primary Care (2.1 miles)
• McLaren Oakland (5.8 miles)
• Beaumont Hospitals Departments (6.3 miles)
• Pontiac Osteopathic Hospital (7.8 miles)

Places of Worship

• Maranatha Baptist Church (2.8 miles)
• St Daniel Church (4.4 miles)
• Kensington Orion (5.3 miles)
• St Joseph Catholic Church (7.5 miles)
• Oakland Christian Church (7.6 miles)

Parks

• Friendship Park (4.2 miles)
• Pontiac Lake Mountain Bike Trail (5.7 miles)
• Dodge #4 State Park (6.6 miles)
• Riverside Park (8.3 miles)
• River Woods Park (8.3 miles)

Theaters

• MJR Waterford Digital Cinema 16 (5.6 miles)