Woburn Nursing Center is a nursing home community in Woburn, MA.
Information last verified:
18 Frances Street, Woburn, MA 01801
For more information about senior living options: (866) 208-4318
3 from 51 reviews
5 stars
21
4 stars
4
3 stars
3
2 stars
1
1 stars
22
Overall Review of Woburn Nursing Center
caveat8 reviews mention this
Understaffing concerns drive complaints
Several families report understaffing and neglected care.
A recurring concern is that care did not feel consistent or responsive when it was needed. Multiple reviewers describe long waits or difficulty getting staff attention, including situations where call bells were not answered promptly or checks were not regular. Some also describe incidents they attribute to staffing problems, such as severe dehydration, oxygen being missed for hours, and delays communicating declines. A few reviews mention there are both good people and “bad apples,” but the negative experiences still stand out.
caveat6 reviews mention this
Food quality and special diets
Food quality and dietary handling draw mixed feedback.
Dining comes up often, with reviewers describing both problems and satisfaction. Several families report food that was inedible, served cold, or otherwise disappointing, and one reviewer directly ties food to high blood sugar for a diabetic resident. Others are more positive, including a short-term rehab review that says the resident loved the food and the food service was excellent. Taken together, the reviews suggest that meal experience may vary by situation and dietary needs.
common5 reviews mention this
Therapy and activities can be strong
Rehabilitation therapy and activities are frequently noticed.
Residents and families describe physical therapy support and the community helping with recovery. Multiple reviews mention therapy quality directly, including comments about PT being excellent and staff doing their best after surgery. Activities also show up as a positive for some families, including residents getting involved in special events and being able to attend scheduled activities. Even some reviews that are critical still acknowledge parts of the team working to help residents recover.
common9 reviews mention this
Staff compassion shows through
Many reviews highlight compassionate, attentive staff members.
Despite very negative reports from other families, many reviewers describe staff as caring, compassionate, and attentive. Several mention kindness and dignity in daily interactions, and a few single out specific staff members as being present when help was needed. Some reviews also praise nursing staff and therapists for professionalism during visits and rehab. The overall tone suggests the experience can depend heavily on the individuals and shift.
caveat3 reviews mention this
Medication communication issues appear
Some families describe medication and treatment communication problems.
A smaller but clear theme is trouble coordinating treatment details after care changes. One reviewer describes confusion about who was managing Coumadin when a resident was discharged, while another reports a slow process adjusting antidepressant medication and issues tracking daily compounded doses. A diabetic-related review also links care gaps to blood sugar outcomes, which raises concerns about medication- and diet-related management. These accounts point to moments where communication and follow-through did not go smoothly.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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