Broadway Care and Rehabilitation Center

Pros

• Madella was a wonderful nurse who checked us in on Friday.
• Sam, who did his therapy assessment, was very helpful and genuinely concerned about my uncle being successful here.
• Clean, and bright.
• The facility is very clean, and the staff friendly and helpful.
• The rehab facility and PT staff are exceptional.
• The PT and OT here were excellent.
• The nurses and aides are wonderful and are very attentive and quick to get to their patients.
• The facility is neat and clean.
• The space and grounds were clean and attractive.
• She has been treated with kindness and respect.

Cons

• There is no staff at night, and when present they do not speak English or seem to care.
• Clothes are lost or discarded, meals/menus are not provided as requested, and nurse calls go unanswered.
• There are reports of mice, medication mix-ups, and a overall lack of communication or accountability.
• Rooms share bathrooms for four, with no ventilation and doors opening at the head of the bed, plus a constant stench; showers are limited and meals are often cold or not properly prepared for the diet.
• The bed bars can be felt through the mattress, the chair is uncomfortable, and bathroom access for rehab patients is unsafe, leading to falls.
• Staff allegedly forced longer stays to milk insurance and pressured families to leave five-star reviews.
• Wound care and infection control are described as inadequate, with serious injuries/conditions alleged and concerns about elder neglect and discharge practices; billing/Medicare appeals were mishandled.
• Language barriers among aides hinder care and communication.

Review

Cedar View Rehabilitation in Methuen receives a wide range of patient and family experiences, from high praise to severe disappointment. On the positive side, many reviewers describe the facility as clean, bright, and well run in the sense that staff members who work there can be caring and capable, especially in the rehabilitation focus. Several visitors talk about good first impressions: a clean environment, friendly and accommodating staff, and some residents making solid progress with therapy. A number of family members singled out specific staff who stood out for their attentiveness - Madella, a nurse who checked in on a Friday, and Sam, who conducted a therapy assessment, were repeatedly mentioned as genuinely caring and helpful. In these accounts, the rehab portion - PT and OT - often received praise, and discharge experiences in some cases were organized and efficient, with meds and instructions packaged up ahead of time for a smooth departure.

However, a substantial portion of the feedback is deeply negative and paints Cedar View as a place where safety, communication, and basic care sometimes fall short. Several reviews depict a nighttime staffing shortfall, with either no staff available after hours or those who do not speak English or do not seem empowered to help. The result, according to those accounts, is a failure to answer nurse calls, neglected needs, and overall felt neglect. Some residents allegedly became victims of inattention that extended to incontinence care, with patients soil?ing themselves as calls for help went unanswered. A common thread in these accounts is a perception of insufficient staff presence and responsiveness during critical hours.

Facility conditions and privacy are another major theme of concern. Reviewers describe rooms and bathrooms that are crowded and poorly designed for safety and privacy: bathrooms shared by as many as four men, with no vent fan and doors opening directly toward the head of the bed. Critics mention a persistent stench and an ongoing flushing noise that disrupts comfort, and they note that room layout can force a patient into awkward, unsafe positions - such as a Parkinson's patient maneuvering around the bed because of limited bathroom access and furniture arrangement. The physical setup of some rooms, including discomfort in seating and a lack of room to move around, is repeatedly cited as a barrier to meaningful recovery and daily comfort.

Food and nutrition are also a frequent point of contention. Several reviews describe meals as unappealing or unsuitable for post-surgery diets: cold sandwiches, meals that are oversalted or undersalted, and portions deemed too small or poorly tailored to a full-sized adult. Critics argue that when dietary adjustments were needed, they were not made, and overall the dining experience does not align with expectations for post-acute rehab nutrition. In some instances, families note that items patients selected were never provided, contributing to perceptions of inconsistent care and poor follow-through.

There are also numerous mentions of communication breakdowns and administrative issues that amplify the sense of neglect. A number of reviewers report being unable to get timely answers to questions, with staff directing them to others who themselves do not have the information. In one particularly alarming cluster of complaints, a patient reportedly received someone else's medication, and other families describe a lack of accountability for problems that surfaced during the stay. Wounds and skin issues are described as neglected in some cases, with one family accusing the facility of elder abuse after a large red rash appeared and was not adequately disclosed or treated before discharge. Billing problems are cited as well, including a discharge process that failed to forward prescription bills correctly or to ensure timely payments after the patient left, sometimes leading to collections.

There are also mixed-to-positive notes about the social and care teams that provide more individualized support. Some reviewers emphasize that the rehabilitation teams, especially PT/OT, were excellent and that those working directly with patients to improve mobility and function often earned high marks. Others acknowledge language barriers among some staff and recipients, describing communication challenges that can complicate care planning and day-to-day interactions. Stories about discharge planning vary widely: some families report exceptionally well-organized discharges with clear instructions and swift transitions to home care services, while others recount extended hospital stays or forced delays for insurance reasons, followed by disappointing follow-through on care and billing after discharge.

Overall, the collection of reviews presents Cedar View Rehabilitation as a facility with a dual reality. For some patients, it is a clean, friendly place where rehab therapists are effective, and where discharge logistics can be smooth and reassuring. For many others, it is a site of serious concerns - night staffing gaps, inadequate supervision and protection in shared spaces, uncomfortable living conditions, questionable food quality, and troubling lapses in communication and accountability. Cases of neglect, perceived elder abuse, and administrative incompetence are strongly asserted in several reviews, fueling warnings to prospective families to proceed with caution and to scrutinize care plans, staffing levels, and discharge arrangements carefully. In short, experiences at Cedar View vary dramatically from one resident to the next, with a significant number of reviewers urging vigilance and due diligence when choosing this facility for rehabilitation or post-acute care.

This part of Methuen, Massachusetts offers a variety of amenities that may appeal to seniors looking for a convenient and accessible location. With several pharmacies within a short distance, accessing medication and healthcare services is easy. There are also multiple dining options, ranging from fast food to sit-down restaurants, providing a diverse selection of cuisine. Nearby physicians and hospitals ensure access to medical care when needed. For entertainment, there is a movie theater nearby, as well as places of worship for spiritual fulfillment. Additionally, the area features cafes for socializing over coffee and parks for outdoor recreation. Overall, this part of Methuen provides a well-rounded environment with essential services and recreational opportunities for seniors seeking a vibrant community to call home.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Neighborhood Health Mart Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Packard Pharmacy (2.6 miles)
• Walgreens (2.8 miles)

Restaurants

• McDonald's (0.8 miles)
• Popeyes Louisiana Kitchen (1.3 miles)
• Chick-Fil-A (1.7 miles)
• The Loop (1.8 miles)
• Sahara Club & Restaurant (2.2 miles)
• T-Bones Great American Eatery (2.3 miles)
• Tokyo Japanese Steakhouse (2.4 miles)

Physicians

• Pleasant Valley Internists PC (1.1 miles)
• Dana Farber Cancer Institute (2 miles)
• SMG New England Cardiology of Lawrence (2.6 miles)
• Dr Josef And Dr Michael Gendlerman's Office (2.8 miles)
• Vascular and Vein Associates (3.2 miles)
• Northeast Urologic Surgery PC (3.3 miles)
• Primary Care of Southern Nh (4.2 miles)

Theaters

• 2660 Amc Bar Methuen 2 (1.9 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (2.1 miles)

Hospitals

• Lawrence General Hospital (2.3 miles)
• Whittier Rehabilitation Hospital (4.2 miles)
• St Joseph Hospital Ob-Gyn Windham (6.5 miles)
• Whittier Pavilion (6.8 miles)

Cafes

• Heav'nly Donuts (3.2 miles)
• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Duffy's Diner (4.2 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.7 miles)
• Heav'nly Donuts (6.1 miles)

Transportation

• Lawrence Municipal Airport (LWM) (3.6 miles)

Parks

• Griffin Park (6.3 miles)
• Ward Reservation (7.1 miles)