Broadway Care and Rehabilitation Center in Methuen, MA

Pros

• The staff are attentive to residents and genuinely concerned about their recovery.
• Madella is described as a wonderful nurse who checked them in and provided compassionate care.
• Sam’s therapy assessment was very helpful and showed genuine concern for the resident’s success.
• The facility is clean, bright, neat, and well-maintained.
• Visitors note that the staff are friendly and helpful.
• The physical therapy and occupational therapy teams are excellent.
• The discharge process is well organized and efficient.
• The meals are well-regarded, with residents praising the food.
• The overall environment is welcoming and families feel reassured by the care.

Cons

• They would give it zero stars if possible, due to night staffing gaps and staff who don’t speak English or seem to care.
• They report no staff answering nurse calls and a mother who soils herself because help doesn’t arrive.
• They note mice roaming the hall, clothes lost or discarded, and little to no follow-through on concerns.
• They describe a constant stench, a shared bathroom with four men, poor ventilation, and safety issues that lead to falls.
• They criticize the food as cold, undercooked or unadjusted for post-surgery diets, and overall poor meal quality.
• They allege the facility extended stays to milk insurance and pressured families for reviews, demonstrating a lack of accountability.
• They cite language barriers among aides and nurses, causing miscommunication and care delays.
• They recount theft of clothes and personal items by staff, with belongings not returned at discharge.

Review

Broadway Care and Rehabilitation Center in Methuen is best suited for families that are prepared to be highly involved in oversight and care planning. This community can work for residents who need rehabilitation services and whose families are willing to monitor day-to-day progress, advocate for timely attention, and push for clear discharge goals. It is not the right fit for those seeking a faultless, hands-off experience or for residents who require consistent, around-the-clock nursing attention and flawless communication without vigilant family involvement. In short, it favors an engaged approach rather than passive acceptance.

Those evaluating alternatives should flag several red flags that recur across reviews. If dependable night coverage, English-speaking staff, reliable medication management, and predictable routines are priorities, this campus warrants serious comparison with other options. Families should also consider the facility’s ability to consistently provide private or well-supervised spaces, avoid risky shared bathrooms, and maintain a calm, clean environment without persistent odors or noise. For seniors with complex needs or for whom family advocacy is not feasible, other facilities may deliver more reliable day-to-day safety and reassurance.

On the upside, several comments highlight genuine strengths when the facility operates smoothly. Cleanliness and overall presentation are repeatedly praised, with several visitors noting a bright, orderly environment. The rehabilitation teams, particularly physical therapy and occupational therapy, are cited by many as capable, engaged, and capable of producing meaningful progress. In some cases, residents and families report calm, respectful interactions with caregivers and a discharge process that can be well organized and efficient when communication lines are open. These positives show that the core rehab machinery can work well and that compassionate staff do exist on the floor.

The dominant concerns, however, cast a long shadow over those strengths. Night staffing is repeatedly described as insufficient or unresponsive, leaving residents waiting for assistance for extended periods. Language barriers and inconsistent English communication among aides complicate care and can lead to misunderstandings about needs, medications, and comfort measures. Medication errors, missed routines (like showers or timely assistance), and reports of items being lost or mishandled undermine trust. Shared bathrooms, persistent odors, and general upkeep issues further erode dignity and safety. Administrative missteps, delayed responses, poor coordination with families, and discharge confusion, appear in multiple accounts, augmenting the impression of a facility struggling to maintain consistent, reliable operations.

Given this landscape, the pros do not consistently offset the cons for most potential residents. When PT/OT teams are strong and a caring bedside approach is evident, rehabilitative gains are achievable and the facility can be a good short-term option if active advocacy is possible. Yet the frequency and severity of safety lapses, communication gaps, and organizational shortcomings weigh heavily against a clean bill of confidence. For families seeking a predictable, high-quality rehab environment with minimal daily friction, other nearby options, where staff stability, language access, and discharge planning are more reliably demonstrated, will usually be the wiser choice.

Practical steps for families considering Broadway include arranging a comprehensive in-person tour focused on staffing patterns, particularly after hours, and asking direct questions about night coverage, language capabilities, and alarm/response times. Request to review a typical care plan, daily schedules for therapy, and a sample discharge packet to gauge how well the team coordinates with outside providers. Probe past incident handling, complaints, and billing practices, and insist on a trial period during which goals, progress, and any red flags are reviewed weekly. Above all, compare with alternatives like Cedar View Rehabilitation & Healthcare Center in the same city, which many reviews describe as cleaner, better coordinated, and with consistently praised therapy teams. If choosing Broadway, enter with clear expectations, explicit accountability, and a plan for ongoing family involvement to safeguard safety, dignity, and progress.

This part of Methuen, Massachusetts offers a variety of amenities that may appeal to seniors looking for a convenient and accessible location. With several pharmacies within a short distance, accessing medication and healthcare services is easy. There are also multiple dining options, ranging from fast food to sit-down restaurants, providing a diverse selection of cuisine. Nearby physicians and hospitals ensure access to medical care when needed. For entertainment, there is a movie theater nearby, as well as places of worship for spiritual fulfillment. Additionally, the area features cafes for socializing over coffee and parks for outdoor recreation. Overall, this part of Methuen provides a well-rounded environment with essential services and recreational opportunities for seniors seeking a vibrant community to call home.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Neighborhood Health Mart Pharmacy (1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Packard Pharmacy (2.6 miles)
• Walgreens (2.8 miles)

Restaurants

• McDonald's (0.8 miles)
• Popeyes Louisiana Kitchen (1.3 miles)
• Chick-Fil-A (1.7 miles)
• The Loop (1.8 miles)
• Sahara Club & Restaurant (2.2 miles)
• T-Bones Great American Eatery (2.3 miles)
• Tokyo Japanese Steakhouse (2.4 miles)

Physicians

• Pleasant Valley Internists PC (1.1 miles)
• Dana Farber Cancer Institute (2 miles)
• SMG New England Cardiology of Lawrence (2.6 miles)
• Dr Josef And Dr Michael Gendlerman's Office (2.8 miles)
• Vascular and Vein Associates (3.2 miles)
• Northeast Urologic Surgery PC (3.3 miles)
• Primary Care of Southern Nh (4.2 miles)

Theaters

• 2660 Amc Bar Methuen 2 (1.9 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (2.1 miles)

Hospitals

• Lawrence General Hospital (2.3 miles)
• Whittier Rehabilitation Hospital (4.2 miles)
• St Joseph Hospital Ob-Gyn Windham (6.5 miles)
• Whittier Pavilion (6.8 miles)

Cafes

• Heav'nly Donuts (3.2 miles)
• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Duffy's Diner (4.2 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.7 miles)
• Heav'nly Donuts (6.1 miles)

Transportation

• Lawrence Municipal Airport (LWM) (3.6 miles)

Parks

• Griffin Park (6.3 miles)
• Ward Reservation (7.1 miles)