Baker-Katz Skilled Nursing And Rehabilitation Center

Pros

• The physical therapist at Baker-Katz provided fantastic support during rehabilitation.
• The staff member in charge of activities was very nice and understanding, creating a welcoming environment for residents.
• The facility offered a range of engaging activities like movie nights and bingo for those who were able to participate.
• Despite some challenges, the care received by one resident was described as making her feel part of a large family.
• The cleanliness of the facility was consistently noted, contributing to an overall positive experience for some residents.
• The staff made great efforts to accommodate dietary preferences, ensuring that even picky eaters had suitable meal options.

Cons

• The facility is very understaffed, leading to inadequate care for patients.
• The building is old and in need of refurbishing, which affects the overall experience.
• Staff members were reported to be rude and rough with patients, particularly with older individuals like the uncle.
• Patients' concerns about pain or discomfort were not taken seriously, resulting in further distress.
• The facility appears more like a nursing home than a proper rehab hospital, lacking engagement with patients who might benefit from activities.
• Despite some positive staff interactions, the overall atmosphere is described as unwelcoming and discouraging for participation in activities.
• The appearance of the rooms and common areas is rundown and in need of significant updates.

Review

Baker-Katz has garnered mixed reviews from families of residents, reflecting both positive experiences and significant concerns about care quality and facility conditions. One family's account highlights a challenging situation involving their elderly uncle, who required rehabilitation following surgery. Unfortunately, the experience at Baker-Katz was less than ideal due to several factors stemming from understaffing issues that impacted the overall quality of care provided.

The family noted that while they understood the limitations posed by the facility's age and infrastructure—describing it as in need of refurbishment—they felt compelled to remove their uncle from Baker-Katz as he was not receiving adequate support during his recovery. The building itself was characterized as old, with areas needing updates such as painting and general maintenance. Although they did not find the environment dirty, it lacked the freshness expected from healthcare facilities. Their primary concern, however, revolved around the staff's treatment of residents, particularly how their uncle was handled during rehabilitation sessions.

At 96 years old, physical sensitivity is a reality that requires compassionate care. The family reported instances where staff members were rough with their uncle despite his explicit requests for gentle handling due to scars on his head from surgery. This lack of attentiveness led to feelings of discomfort and frustration for him; ultimately resulting in them perceiving him as a “complainer” when he expressed his dissatisfaction. Such experiences paint a troubling picture regarding patient interaction within the facility, creating an atmosphere where vulnerable seniors may feel neglected or disrespected rather than cared for.

In contrast to the negative aspects related to understaffing and rough treatment, there were some redeeming qualities highlighted by another family member whose mother received care at Baker-Katz. They praised the staff’s dedication and compassion—emphasizing that she was treated like part of a large family throughout her stay. This reviewer acknowledged that while Baker-Katz might not present an appealing façade typical of corporate nursing homes, what truly mattered was the quality of care delivered to residents. Despite initial hesitations based on appearance alone, this family member found themselves satisfied with how well their mother’s needs were met.

The review described some exceptional caregivers within Baker-Katz—a physical therapist who went above and beyond in aiding patients’ rehab efforts stood out positively among employees. Additionally, there were mentions of engaging activities organized by caring staff members designed for patients who could actively participate—such as movie nights and bingo games—which helped foster social interactions among residents. Still, even with such enjoyable diversions available at times, many individuals struggled socially; elderly residents often found it hard to build friendships due to personal challenges or negative experiences with caregiving staff.

Ultimately, while some families experienced commendable care at Baker-Katz—with heartfelt stories illustrating staff commitment—it is essential to consider those reports revealing profound deficiencies in support and empathy towards more vulnerable seniors like older adults requiring specialized assistance. As reflected in both testimonials discussing vastly different realities within this single facility—from loving environments fostering familial bonds to frustrations over inadequate staffing—the narrative surrounding Baker-Katz remains complex. Moving forward amid ongoing leadership changes since its sale—as new management assumes responsibilities—the hope is that improvements will be made addressing highlighted shortcomings while retaining any positive elements previously identified by satisfied families advocating for decent eldercare services.

Physicians

• SMG Primary Care and Women's Health of Haverhill (0.8 miles)
• Dr Frederic Rose Optometry (1 miles)
• Pentucket Medical Associates (1 miles)
• Phillips Medical Systems (1.6 miles)
• Haverhill Medical Office's (2.2 miles)
• Phi Hhon Initiative (3.2 miles)
• Interventional Spine Medicine (3.6 miles)

Hospitals

• Merrimack Valley Hospital (0.8 miles)
• Whittier Pavilion (0.9 miles)
• Whittier Rehabilitation Hospital (3.1 miles)
• Lawrence General Hospital (6.3 miles)
• Anna Jaques Hospital Billing (8.3 miles)

Restaurants

• McDonald's (0.9 miles)
• Carter's Ice Cream (1.4 miles)
• Lucky's Pizza & Roast Beef (1.6 miles)
• McDonald's (2.9 miles)
• 110 Grill (3.4 miles)
• Applebee's (3.6 miles)
• Jimmy K's Restaurant (3.7 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• Preferred Pharmacy Solutions (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Duffy's Diner (3.1 miles)
• Starbucks (3.3 miles)
• Heav'nly Donuts (6 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.5 miles)
• Starbucks (7.9 miles)
• Starbucks (8.7 miles)

Transportation

• Lawrence Municipal Airport (LWM) (5.2 miles)

Theaters

• 2660 Amc Bar Methuen 2 (5.4 miles)

Parks

• Maudslay State Park (7.7 miles)
• Amesbury Town Park (8.3 miles)