Merrimack Valley Health Center

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  • Interior

    An empty dining room with neatly arranged tables and chairs, featuring elegant decor and soft lighting.

  • Outdoors

    A serene winter neighborhood scene with bare trees and sunlight casting shadows on the winding road.

  • Bedroom

    A well-lit hospital room with two patient beds separated by a privacy curtain.

  • Windows

    A well-lit hospital room with a single bed, window, and wooden flooring.

  • Exercise Equipment

    A rehabilitation room equipped with parallel bars, a therapy ball, and anatomical charts on the walls.

  • Salon

    A cozy waiting area in a beauty salon with chairs and hair dryers.

Merrimack Valley Health Center

22 Maple Street, Amesbury, MA 01913

For more information about senior living options: (844) 490-3973

2.8 from 20 reviews
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    Overall Review of Merrimack Valley Health Center

    Pros

    • pro The physical therapists are praised for their good work.
    • pro The staff are kind, friendly, and attentive, taking very good care of residents.
    • pro The facility is kept very clean.
    • pro Residents feel happy, safe, and well taken care of, with staff who know them well.
    • pro Visitors are made to feel like family.
    • pro Care for patients is strong even when the facility is understaffed.
    • pro Some reviewers would recommend Merrimack Valley to others.

    Cons

    • pro The facility is described as the worst, with no real care and very little nursing.
    • pro It is clearly understaffed, with nurses few and far between and showing little interest in patients' well-being.
    • pro Reviewers say the facility should be shut down and should be avoided at all costs.
    • pro Medical care and communication are poor; family members are not notified about emergencies or health declines.
    • pro The environment smells and lacks fresh air, and updates are needed.
    • pro Privacy is limited (two patients per room) and there are safety concerns with shared bathrooms and outdated infrastructure.
    • pro Tap water is dirty and not appropriate for patients; better hydration should be provided.
    • pro Residents have suffered falls or health declines without timely notification or adequate care.
    • pro There are allegations of disrespectful or inappropriate staff behavior and rude administration.
    • pro Name changes did not improve conditions; many view it as a death trap and believe the facility should be closed.

    Review

    The experiences shared about Merrimack Valley Health Center paint a highly conflicted and emotional portrait. On one hand, there are voices that speak warmly of certain staff members, small acts of kindness, and moments when care felt genuine and attentive. On the other, there are a cascade of alarming reports about safety lapses, understaffing, poor communication, and care that fans the fears of families who rely on a facility to care for their loved ones. Taken together, the accounts present a facility that can feel like two very different places depending on who is on duty, when you visit, and which wing or room your loved one happens to be in.

    A recurrent thread centers on the environment and daily conditions. Several reviewers describe an unpleasant odor and a sense that fresh air does not circulate through the building. One reviewer notes that the place "looks nice in the pictures," but the reality is markedly different, suggesting a disconnect between marketing and lived experience. Hygiene and basic amenities are also flagged as problematic in some accounts, including discussions of tap water being offered to patients and concerns about cleanliness and updated facilities. The physical layout - two patients sharing a bathroom, limited privacy, and aging infrastructure - emerges as a safety and comfort issue for residents, particularly those who are already vulnerable or dependent on assistance for mobility and daily tasks.

    Safety and privacy concerns appear in multiple reviews. Several commenters mention falls, restricted mobility, and the need for clearer safety measures. There are calls for newer bathrooms, private rooms, and safer bed setups, as well as worries about infection risk in settings where more than one patient uses the same facilities. The sense of ongoing risk is intensified by anecdotes about walkers and mobility aids being tightly controlled or requiring permission. Some families express frustration that small but critical comfort items - like an asthma inhaler or timely access to water - require special permissions or pilfer into delays that can affect a patient's health and morale.

    Staffing and communication are prominent pain points. A common complaint is that the facility is understaffed, with nurses who are few and far between, and with limited or no meaningful interaction with patients. One review describes a nurse who spent three hours in a hallway on a computer and did not engage with patients, illustrating a broader concern about responsiveness and attentiveness. Families frequently report poor communication: delayed or no notification when a patient declines, is transferred to the ER, or is hospitalized, leaving loved ones unprepared to respond or say goodbye. The sense of disconnect is amplified by accounts of promises from "new management" that never fully materialize, and by perceptions that leadership changes have not translated into tangible improvements.

    Medical care and outcomes occupy a central, often heart-wrenching place in these narratives. The most troubling stories involve declines in a resident's health that were not adequately addressed or communicated, culminating in ER visits, hospitalizations, or even the death of a family member with little to no notice or follow-up from the facility. One account details a father whose deterioration was not managed promptly, resulting in a hospital transfer and a family loss that was compounded by a lack of condolences or updates from the administration. These experiences have led some reviewers to call for closure or significant reform, highlighting serious concerns about whether the facility can safely care for residents in need of ongoing medical attention.

    Amid these criticisms, there are notes of genuine praise that temper the overall impression. A few reviewers commend certain staff, particularly the physical therapy team, whose efforts are described as helpful and capable. Others speak of kindness, warmth, and a sense of community - describing staff as "the best" and noting that the people working there can be very caring, friendly, and supportive. Some residents are portrayed as thriving in a nurturing environment where staff know them personally, make them feel like family, and maintain a clean facility. A grandmother's smile and social interaction with staff and other residents are cited as evidence that, for some individuals, the environment can feel safe, happy, and well-attended.

    Taken together, these reviews present a facility that elicits strong emotions and divergent experiences. For some families, Merrimack Valley Health Center represents a place where compassionate staff, moments of genuine connection, and clean, caring environments exist within a broader, less favorable reality. For others, the same place represents risk, neglect, miscommunication, and a sense that the care team is overwhelmed or unresponsive. The tension between these opposing experiences - between kindness and frustration, between perceived care and real risk - appears to define the current perception of the center.

    If you're considering this facility, these accounts suggest a careful, performative diligence before making a decision. Prospective families should verify staffing levels at different times of day, ask about infection control measures and privacy options, and seek recent, specific updates from multiple sources. Visiting in person with questions about mobility aids, medication administration, and alertness in emergencies can help families gauge whether the care culture aligns with their loved one's needs. While there are positive notes about staff and some residents' quality of life, the overwhelming concerns about safety, communication, and consistency argue for thorough evaluation and clear expectations before admission.

    Features

    Housing

    • 130 resident community capacity 130 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Merrimack Valley Health Center is an assisted living community located in Amesbury, MA. Our facility offers a wide range of amenities to ensure our residents' comfort and enjoyment. We have a beauty salon for hair and nail care, as well as cable or satellite TV for entertainment. Community operated transportation is available for our residents to access local services and appointments. Our computer center allows residents to stay connected online, while our fitness room promotes an active lifestyle. All of our apartments come fully furnished and include private bathrooms.

    Our dining options are designed to provide restaurant-style meals that cater to special dietary restrictions. We also offer kitchenettes in each apartment for those who prefer to prepare their own meals. Housekeeping services are provided to keep our residents' living spaces clean and comfortable.

    At Merrimack Valley Health Center, we prioritize the health and wellness of our residents. Our 24-hour call system ensures that assistance is always readily available, and our staff provides 24-hour supervision to ensure safety and security. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided by trained professionals.

    Our community promotes mental wellness through various programs and activities. Residents can participate in fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available for any additional needs or requests.

    For convenience, we have several cafes, parks, pharmacies, physicians' offices, restaurants nearby within walking distance or a short drive away from our community. Additionally, transportation arrangements can be made for non-medical purposes as well as transportation to doctors' appointments.

    We provide a warm and comfortable environment where seniors can enjoy an active lifestyle while receiving the care they need at Merrimack Valley Health Center.

    Nearby Places of Interest

    Parks

    • Amesbury Town Park (0.2 miles)
    • Maudslay State Park (2.6 miles)
    • Lion's Park (4.1 miles)
    • Cashman Park (4.3 miles)
    • Waterfront Park (4.8 miles)

    Restaurants

    • Morning Buzz Cafe (0.5 miles)
    • Andyman Dessert & Baking Co. (0.8 miles)
    • Hodgie's Ice Cream (1 miles)
    • Gametime Lanes & Entertainment (1.1 miles)
    • McDonald's (1.7 miles)
    • Winner's Circle (2.5 miles)
    • Sylvan Street Grille (2.6 miles)

    Pharmacies

    • Boyles Drug (0.6 miles)
    • CVS Pharmacy (1 miles)
    • CVS Pharmacy (3.1 miles)
    • CVS Pharmacy (4.3 miles)
    • CVS Pharmacy (4.4 miles)
    • Daniel L Lynch Pharmacy (4.7 miles)
    • CVS Pharmacy (4.9 miles)

    Cafes

    • Market Square Bakehouse (0.6 miles)
    • Starbucks (4.2 miles)
    • Panera Bread (4.6 miles)
    • Changing Tides Cafe and Donut Shop (4.7 miles)
    • Me & Ollie's (8.6 miles)
    • Aroma Joe's (8.6 miles)
    • Starbucks (8.8 miles)

    Hospitals

    • Anna Jaques Hospital Billing (0.8 miles)
    • Anna Jaques Hospital (3.9 miles)
    • Merrimack Valley Hospital (8.2 miles)
    • Whittier Pavilion (8.5 miles)
    • Exeter Hospital (8.8 miles)

    Physicians

    • Northeast Endocrinology (3.2 miles)
    • Lahey Merrimac (3.4 miles)
    • Professional Building (3.7 miles)
    • Highland Primary Care (3.9 miles)
    • Colden & Seymour, Ear Nose Throat & Allergy (4 miles)
    • Coastal Medical Associates (4 miles)
    • Seacoast Orthopedic Associates (4 miles)

    Transportation

    • C&J Bus Lines (3.8 miles)

    Frequently Asked Questions

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