Resorts At Chester River Manor

Pros

• The speech therapist effectively determines the diets of patients, ensuring they receive appropriate care for their needs.
• The dietitian actively monitors nutrition to support the well-being of patients.
• There are individuals who advocate for patient safety and well-being, demonstrating a commitment to addressing concerns.
• Communication about transfer processes shows efforts to coordinate care when relocating patients.
• Some staff members are dedicated to ensuring that patients are fed and provided with meals tailored to their needs, including options like chopped food for self-feeding.

Cons

• Staff exhibited unprofessional behavior, speaking harshly to individuals and transferring calls to non-existent extensions.
• There was a lack of communication with patients regarding their care and needs.
• The feeding tube was left in for almost four months past its removal date, causing pain before finally being taken out.
• Complaints about staff were met with retaliation, leading to a breakdown in communication and support.
• A patient fell out of bed, and staff provided unclear explanations with no accountability for the incident.
• The transfer process from MD to DE was fraught with fear for the patient's safety, highlighting inadequate oversight and consent procedures.
• Upon transfer to Delaware, essential equipment like a wheelchair and medications were not provided, demonstrating disorganization in care transition.
• A specific nurse caused significant pain during physical therapy sessions while showing a lack of compassion for the patient’s condition.
• Patients felt intimidated by staff, creating an environment where they were afraid to speak up about their experiences or concerns.
• Overall, the facility is deemed unsuitable for vulnerable populations, particularly the elderly or those unable to communicate effectively.

Review

In recent reports concerning an unfortunate experience within a healthcare facility, serious allegations have emerged surrounding the unprofessional conduct of numerous staff members. Family members have voiced their frustrations over instances of disrespectful communication directed toward patients and their relatives. Particularly alarming are claims that calls to the facility were inadequately handled, with some being transferred to non-existent extensions or left ringing indefinitely until ultimately redirected back to the front desk. Such negligence in communication not only exacerbates the stress of families seeking assistance but also reflects a troubling lack of professionalism and accountability within the institution.

Moreover, specific complaints have been raised regarding the care provided to patients, such as improper dietary management. Reports indicate that staff members disregarded important dietary guidelines by serving patients with chopped food, thereby undermining recommendations made by speech therapists who oversee patient diets. In addition to this oversight, accounts reveal a concerning situation involving a feeding tube left in place for nearly four months past its scheduled removal date. The issue escalated when continuous calls from concerned family members eventually forced the tube's removal only after it began causing significant pain to the patient. This sequence of events raises questions about the attentiveness and responsiveness of nursing staff towards patient well-being.

The gravity of care provision extends beyond dietary concerns as physical safety issues have also come to light. It is reported that one patient experienced a fall from his bed, resulting in impaired mobility on one side of his body—an injury that warrants immediate attention and communication with family members regarding how such an event occurred. Upon inquiry about this fall, staff reassured family members that there was no injury; however, they failed to provide any explanation regarding how it transpired in the first place. Transparency in these situations is critical for maintaining trust between caregivers and families.

Furthermore, what adds insult to injury is the troubled process behind transferring a patient from Maryland to Delaware—a transfer fraught with delays and mismanagement that raised additional alarm bells among family members concerned for their loved one's safety. After enduring prolonged efforts over several months for this transfer, apprehension surrounded whether adequate preparations had been made for his arrival at his new facility in Delaware. To compound these mishaps, when it came time for discharge from Chestertown MD facility, there was no wheelchair available to transport him to his family's vehicle nor were any medications sent along with him despite prior confirmations regarding logistics.

Retaliation against families who voice concern is another distressing aspect mentioned throughout these accounts. Following complaints made about specific caregivers—particularly one nurse nicknamed "Money," accused of causing pain during physical therapy—family members reported experiencing intimidation tactics aimed at silencing them. This pattern further erodes trust within an environment where vulnerability should be met with compassion rather than retaliation; thus creating an even more hostile atmosphere for both patients and those advocating on their behalf.

Ultimately, those who have encountered issues within this institution fervently advise others against utilizing its services for loved ones needing care—especially vulnerable populations such as the elderly or individuals unable to communicate effectively about their own needs or discomforts. The culmination of these experiences paints a grim picture highlighting severe deficiencies within both operational conduct and ethical obligations toward patient care and dignity in healthcare settings—a reality that demands urgent scrutiny and corrective action if meaningful change is ever expected.

Restaurants

• Smoke Rattle & Roll (0.1 miles)
• Procolino Pizza (0.1 miles)
• The Freeze (0.2 miles)
• Domino's Pizza (0.2 miles)
• Blue Bird Tavern (0.2 miles)
• Luisas Cafe (0.4 miles)
• McDonald's (0.5 miles)

Physicians

• SDNBRG Protzko*Chestop (0.1 miles)
• Tamy B Buckel (0.3 miles)
• Shore Dermatology (0.3 miles)
• Purva Sharma DR (0.5 miles)
• Chestertown Pediatrics (0.5 miles)
• Chestertown Cardiology (0.6 miles)
• T Lohr Fred M D (0.7 miles)

Pharmacies

• Walgreens (0.1 miles)
• Hetalben B Patel, R.Ph. (0.2 miles)
• Chestertown Pharmacy (1.1 miles)
• Stam Drugs (1.2 miles)
• Millington Pharmacy (12.5 miles)
• Walgreens (13.4 miles)

Places of Worship

• Chestertown Baptist Church (0.2 miles)
• Trinity Lutheran Church (0.3 miles)
• Unitarian Universalist Fellowship (0.7 miles)
• Gospel Church of God (0.8 miles)
• Sacred Heart Religious Education Department (0.9 miles)
• Tyree Ame Church (0.9 miles)
• Alpha & Omega Non Denomin (1 miles)

Parks

• Dog Park (0.4 miles)
• Wilmer Park (1.4 miles)
• Kingstown Park (1.5 miles)
• Roundtop Park (2.4 miles)
• Parks & Recreation Department (3.9 miles)
• Pinkney Park (8.3 miles)
• Betterton Beach Park (10.1 miles)

Hospitals

• UM Shore Medical Center at Chestertown (0.5 miles)
• Chester River Hospital Center (0.5 miles)
• DaVita Chestertown Dialysis Center (0.5 miles)
• Davis Deborah S Eastern Shore Emergency Medicine Chestertown (0.5 miles)
• Kent and Queen Annes Hospital Heliport (0.6 miles)
• Chester River Hospital Center (12.8 miles)

Transportation

• Enterprise Rent-A-Car (0.9 miles)
• Kennersley Airport (5.6 miles)
• Wildlife Artistry Taxidermy (8.6 miles)

Theaters

• Chester 5 Theatres (1.1 miles)

Cafes

• Lemon Leaf Cafe (1.1 miles)
• Evergrain Bread Company (1.2 miles)
• Java Rock (10.8 miles)