Autumn Lake Healthcare at Spa Creek

Pros

• The PT and OT team at Spa Creek was praised for their exceptional care, teaching patients essential skills such as walking and self-care.
• The admission staff were noted for being helpful and providing a thorough explanation of the rehabilitation therapy process.
• Family members appreciated the compassionate approach and commitment of the therapists, nurses, and doctors in supporting patients through challenging times.
• Many expressed gratitude for the loving care received by their loved ones during their stay at Spa Creek.
• Some reviewers found the nursing staff caring and attentive to the needs of their family members.

Cons

• The staff at the facility show a lack of care and compassion for patients, often shrugging off questions from family members.
• Patients frequently experience long waits for medication and assistance, leading to frustration among families.
• The cleanliness of the facility is subpar, with complaints about dirty pillows and sticky floors in patient rooms.
• Food provided to patients is described as horrible and unappetizing.
• There are reports of staff being indifferent or even rude towards both patients and family members.
• Communication from nursing staff is poor, especially during critical times like outbreaks or emergencies.
• Several reviewers express concerns about inadequate staffing levels leading to neglectful care.
• Instances of severe medical neglect, such as untreated conditions and missed medications, have been reported by families.
• The overall atmosphere in the facility is described as unprofessional and disorganized, with staff congregating at stations instead of attending to patient needs.

Review

The reviews of various rehabilitation facilities, particularly Spa Creek, reveal a stark divide in the quality of care provided to patients and the experiences of their families. While some family members express gratitude for the exceptional care that their loved ones received during crucial recovery periods, others report harrowing experiences characterized by neglect, inadequate staffing, and poor hygiene standards. This contrast raises questions regarding the reliability and consistency of care across similar institutions.

Many reviewers lament the lack of compassionate care from nursing staff. One account described how a father became severely dehydrated, with medical personnel either unable or unwilling to promptly administer necessary fluids. Families often felt compelled to push for basic standards of care; in this case, it was a daughter who urged doctors to send her father to the hospital after witnessing what she perceived as negligence. Such incidents highlight an alarming trend where patients’ needs seem secondary to staff routines or oversights.

Moreover, other reviewers echoed similar sentiments about indifferent staff responses when questions were posed concerning patient treatment. Reports abound of nurses being dismissive and unresponsive—an experience that seems prevalent enough to warrant concern among families whose loved ones require urgent assistance. In addition to personal attention deficiencies, one reviewer detailed how understaffing may have contributed significantly to logistical delays in medication distribution and response times for patient calls for help.

Food quality emerged as another common complaint across various testimonials. Many found it unappetizing or even unacceptable under circumstances requiring nutrition tailored for recovery. The dissatisfaction regarding meals seemed doubly troubling given that adequate nourishment is a cornerstone of any rehabilitation program aimed at fostering healing and facilitating physical therapy processes.

In stark contrast to these negative experiences are several glowing reviews praising the professional expertise and emotional support rendered by physical and occupational therapy teams within these facilities. Many families shared heartfelt stories about how therapists helped their loved ones regain vital physical skills post-stroke or other debilitating conditions. This praise included remarks on the compassion exhibited by healthcare professionals who guided patients through challenging rehabilitation journeys, providing both emotional encouragement and practical assistance throughout their stays.

Despite these commendable aspects reflected in certain reviews, there remains an overarching theme underscored by serious criticisms regarding overall facility conditions—including cleanliness—and staff professionalism on many occasions. Families expressing disappointment highlighted issues such as dirty environments, mixed-up medications leading potentially life-threatening outcomes, and instances where straightforward requests were met with dismissiveness rather than action-oriented solutions.

In conclusion, while there are undoubtedly therapists and nurses dedicated to patient well-being within these facilities—potentially shining examples amid extensive critiques—the disheartening reports suggest systemic issues need addressing urgently at many levels within caregiving operations. Insightful perspectives from families indicate that not only did they desire effective treatment plans but also a more humane approach bolstered by ample support systems ensuring all needs are met consistently across every patient's journey toward recovery.

This part of Annapolis, Maryland, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies located within a few miles, accessing essential medications and healthcare supplies is easily manageable. There are also a variety of restaurants in close proximity, providing options for dining out or enjoying meals with friends and family. Additionally, nearby physicians' offices offer medical services ranging from oral surgery to pediatrics, ensuring comprehensive healthcare needs can be met locally. Places of worship provide opportunities for spiritual enrichment and community involvement, while parks offer opportunities for outdoor recreation and relaxation. With hospitals in the vicinity, medical emergencies can be promptly addressed. Overall, this part of Annapolis provides a well-rounded environment for senior living with convenient access to essential services and amenities.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Main Store (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• Giant Pharmacy (3.4 miles)

Restaurants

• Vin 909 (1 miles)
• Annapolis Smokehouse & Tavern (1 miles)
• Level Small Plates Lounge (1.3 miles)
• Carrol's Creek Cafe (1.3 miles)
• Forward Brewing (1.4 miles)
• Annapolis Yacht Club (1.4 miles)
• Boatyard Bar & Grill (1.4 miles)

Physicians

• Walzer Sullivan and Hlousek, DMD - Oral Surgery Specialists (1.1 miles)
• Children's National Health Systems (1.7 miles)
• Annapolis Nephrology Associates (2 miles)
• Orthoopaedic & Sports Medicine (2 miles)
• Annapolis Endocrinology (2 miles)
• Sandel, Henry Sandel Duggal Center for Plastic Surgery and Medspa (2.1 miles)
• Annapolis Pediatrics (2.1 miles)

Places of Worship

• St Mary's Church (1.4 miles)
• Naval Academy Chapel (1.8 miles)
• St John the Evangelist Church (7.9 miles)

Parks

• Quiet Waters Park (1.4 miles)
• Sandy Point State Park (6.7 miles)
• Galesville Park (8.3 miles)

Hospitals

• Luminis Health Community Clinic Arundel Lodge (2.3 miles)
• Anne Arundel Medical Center (2.6 miles)

Theaters

• Bow Tie Annapolis Mall 11 (3 miles)

Cafes

• Big Bean (8.1 miles)