1323 North A Street, Wellington, KS 67152
For more information about senior living options: (844) 490-3973
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Bille RN and Jen NP were very professional and very helpful, going above and beyond to help their patient. The staff were very polite, attentive, explained everything very well, and offered more than needed. The hospital is a great little facility with amenities most people don't know about. It is one of the best cancer centers in the state. The cafeteria serves lunch in a buffet-style setting, with to-go boxes available.
The hospital's patient services were very poor. Staff forced the patient to try five different extensions to reach someone. When finally reached, the caller could not hear the representative, who sounded like they were in a tin can. They were forwarded to another person who was not at their desk. A message was left, but there was no expectation of a callback. The facility was dirty and disorganized. The facility was very slow despite a low patient count. The staff were not very attentive and did not seem to care that the patient had no ride home from the hospital. As a result, the patient reinjured the foot that had surgery a few months earlier. The reviewer suggested that better care could be obtained from a veterinarian.A snapshot of experiences at this hospital reveals a mixed bag of both standout professionalism and notable frustrations. On the positive side, there are clear examples of dedicated clinicians who go beyond the call of duty. Bille RN and Jen NP are singled out for their professionalism and helpfulness, described as going above and beyond for their patients. Their approach stood out in contrast to other comments, suggesting that when this hospital's staff align with patient needs, they do so with real care and competence.
Yet the overall patient experience is far from uniformly uplifting. A separate and strongly negative thread centers on very poor patient services, where the process of simply paying a bill becomes a frustrating ordeal. Reviewers recount trying to reach someone through multiple extensions - approximately five different lines - only to be met with disconnections or the unsatisfactory experience of hearing a staff member who sounded as if they were "in a tin can." The frustration continues as calls are forwarded to colleagues who are not at their desks, and messages are left with the expectation of a callback that never arrives. In these accounts, the core request is uncomplicated and reasonable: to handle a bill, but the system seems to fail to provide timely access to assistance.
Still other feedback highlights moments of positive interpersonal care. One reviewer describes "very polite staff, attentive, explained everything very well and offered more than I needed." This contrasts with the more technical communication failures noted elsewhere and reinforces that patient experience can hinge on how staff communicate and engage - clarity, attentiveness, and a willingness to go beyond the bare minimum are valued where they occur.
Not everything is rosy on the operational side. There are remarks labeling the environment as dirty and disorganized, with additional complaints about it being very slow despite "that low of a patient count." In other words, cleanliness and efficiency appear inconsistent, and in some cases, a low volume of patients does not translate into smoother, more timely care. This points to potential gaps in housekeeping, workflow management, or staffing balance that could drag down the patient experience even when demand is not heavy.
Another thread of concern centers on attentiveness and practical support after hospital stays. One reviewer notes that staff did not seem to care that there was no ride home available, an oversight that contributed to the patient reinjuring a foot from an untreated circumstance. The experience is sharpened by a pointed comparison: "Get better care from a veterinarian," implying that the hospital's responsiveness in meeting basic discharge and transportation needs fell short of expectations and standards seen in other care contexts.
Amid these varied experiences, there are also favorable observations about the hospital's amenities and scope of care. A reviewer paints the hospital as a "great little hospital" with resources many people may not realize are available. They highlight one of the state's best cancer centers within the campus, a caf? that serves lunch with a buffet-style setup, and a cafeteria that offers two entree options along with vegetarian choices. The food service is described as practical and convenient, with to-go boxes available and a sense that most people would leave satisfied without disappointment. This helps to balance the narrative by showing that the facility can deliver not only medical care but also a thoughtful, supportive environment that enhances the overall patient experience.
Another line of feedback simply notes that a person was "here seein the heart Dr," indicating a cardiology-related visit. While not elaborated in depth, this remark suggests that specialty services like cardiology are part of the hospital's offerings and are a component of the patient journey that some patients find favorable. Taken together, these comments sketch a campus where excellence in individual encounters can be matched by friction in processes, operations, or logistics, depending on the moment and the department involved.
In sum, the collected reviews reveal a hospital that can deliver high-quality, compassionate care when staff like Bille RN and Jen NP are involved, and that can also struggle with administrative hurdles, facility conditions, and certain aspects of patient support. The strongest praise tends to center on professional, attentive clinicians who communicate well and demonstrate genuine care. The most pointed criticisms focus on difficulties reaching support staff, slow or disjointed processes for routine tasks like paying bills, and gaps in practical patient support such as transportation. The facility also shines in its amenities and its capability to support comprehensive cancer care, suggesting a multifaceted institution that can excel in certain domains while needing adjustments in others.
9 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sumner Community Hospital in Wellington, KS is an assisted living community that provides a comfortable and convenient living environment for seniors. The community offers a range of amenities to ensure residents have everything they need to enjoy their daily lives.
Residents can enjoy delicious meals in the dining room, which caters to special dietary restrictions. Each living space is fully furnished and includes telephone and Wi-Fi/high-speed internet access for communication and entertainment purposes. Outdoor spaces, including a garden, allow residents to relax and enjoy the fresh air.
For those who require assistance with activities of daily living, the community provides services such as bathing, dressing, transfers, and medication management. Diabetes diet options are available for individuals with specific dietary needs. Housekeeping services ensure that the living spaces are kept clean and tidy.
The community also offers move-in coordination services to assist new residents in settling into their new home seamlessly. Scheduled daily activities are provided to keep residents engaged and entertained.
Additionally, Sumner Community Hospital is conveniently located near various amenities. There are cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and another hospital nearby.
Overall, Sumner Community Hospital in Wellington, KS is an assisted living community that prioritizes the well-being and comfort of its residents by providing excellent care services along with a wide range of amenities within close proximity to essential facilities.
Sumner Community Hospital is located at 1323 North A Street, Wellington, KS 67152 in Sumner County, Kansas
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