2515 South West Wanamaker Road, Topeka, KS 66614
For more information about senior living options: (844) 490-3973
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Plaza West Rehab sits at the center of a wide range of experiences, from heartfelt gratitude to grave accusations. A number of families describe the rehab unit as a place where real progress happens and where caring, capable staff helped loved ones regain independence. One family highlighted a seamless transition from hospital to rehab, noting that their mom arrived barely able to walk and left walking and ready to go home. They credited not only the rehab team for the daily therapies but also pain management that included Dr. Cuevas and nurse practitioner Anne, who arranged an ongoing pain plan and even a referral to Stormont Vail's pain clinic. In their view, the goal of returning home was achieved, and the care team - especially the nursing staff - was responsive, with a Nurse Manager named Joyce who formed a meaningful bond with their mom. The sense of reliability extended to the basics: lights were answered promptly, rooms were clean, and meals were satisfactory, reinforcing the impression that Plaza West could deliver tangible rehab outcomes.
Several reviewers singled out specific staff members who made a lasting positive impact. Shirley, Kelly, Linda, Andrea, and Reval are repeatedly named as people who treated patients with kindness and professionalism, going above and beyond to support both patients and their families. The rehab and therapy teams received frequent praise for their dedication, with many recounting progress that allowed them to be discharged to home with confidence. Across multiple accounts, the facility's environment is described as clean, organized, and well-maintained, with some reviewers emphasizing that the rehab staff and social services helped navigate the often daunting post-hospital process. The social work side, in particular, is celebrated by families who felt guided through insurance, discharge planning, and post-acute care options, with Shirley Sailor highlighted as a standout in social services during several family experiences.
Beyond the immediate rehab outcomes, several testimonials paint Plaza West as a welcoming place for volunteers and for ongoing engagement. One reviewer described Plaza West as a "first class facility," where staff remain available and patient care is delivered with a consistent level of dignity and respect. Another described the experience as very positive for both the patient and her family, with staff support extending to sleep and anxiety concerns, and a sense that the team would be missed after discharge. The overall sentiment in these accounts is that the facility can be a strong choice for rehabilitation when the right staff are on duty and when families engage with the care team to advocate for their loved ones.
However, a contrasting set of experiences casts a very different light on Plaza West. Several reviews allege a persistent problem with bed bugs, suggesting infestations that occur across rooms on an ongoing basis and creating an impression of systemic cleanliness and hygiene challenges. In these voices, residents and families describe staff who are overwhelmed by short-staffing and overwork, sometimes leading to disrespectful or overburdened interactions. Some reviewers claim that residents were treated as liars or were left unattended in ways that felt unsafe, with dirty hallways and a general sense of disarray that undermines trust in the facility's ability to provide consistently safe care.
The most severe and heartbreaking narratives focus on neglect and harm. A number of reviews recount experiences where a loved one deteriorated in ways that the family attributes to care gaps: dehydration, bed sores, delayed or inadequate responses to signs of distress, and a lack of timely communication after critical events. One family states their mother was found unresponsive and later died after what they describe as an avoidable sequence of problems, including a reported late or insufficient response by nursing staff and serious wounds that worsened in the hospital. The narrative culminates in the assertion that, in certain circumstances, the facility failed to provide the level of care and attention families expect when entrusting Plaza West with a loved one's health and comfort. Several families also recount logistical frustrations - such as high monthly charges for rooms that did not meet expectations in terms of upkeep and safety - and the sense that important emotional support was lacking after a loved one's passing.
Taken together, the collection of reviews presents a complex picture: Plaza West is capable of delivering meaningful rehabilitation successes, with many patients walking out the door and returning home thanks to skilled therapists, attentive nurses, and proactive social services. The facility is praised for clean rooms, good food in some cases, responsive call bells, and a caring, professional staff - especially in the rehab and social work departments. Yet these positives sit alongside serious concerns about cleanliness issues, staffing shortages, and reports of neglect or harm in other instances. The bed bug complaints, the claims of staff disrespect at times, and the most severe accounts of patient decline and death tied to perceived lapses in care cannot be ignored by families weighing Plaza West as an option.
For anyone considering Plaza West, the takeaways are clear but nuanced. The rehab and pain-management pathways appear to be strong assets when managed by committed staff and experienced clinicians, and many families speak warmly of individual caregivers who made a real difference. At the same time, several accounts urge caution: ask about the facility's current infection-control measures, confirm staffing levels on the shifts you'll rely on, and directly inquire about how they handle concerns about patient safety, wound care, and hydration. If you or a loved one moves toward Plaza West, a proactive approach - visiting, meeting the care team, reviewing care plans, and staying engaged in daily care conversations - may help align expectations with the realities described in these varied experiences.
The Topeka Center for Rehabilitation and Healthcare in Topeka, KS is an exceptional assisted living community that offers a wide range of amenities and care services to cater to the unique needs of its residents.
The community provides luxurious amenities such as a beauty salon for grooming needs, cable or satellite TV for entertainment, and a fully furnished living space for comfort. Residents can also enjoy the convenience of a computer center, gaming room, small library, and Wi-Fi/high-speed internet to stay connected with friends and family.
To promote an active lifestyle, the community offers a fitness room and wellness center where residents can engage in various exercise programs designed to improve their physical well-being. Outdoor spaces such as gardens provide opportunities for leisurely walks or enjoying nature.
Mealtimes are elevated with restaurant-style dining in a spacious dining room. The staff caters to special dietary restrictions and provides diabetes diets to ensure that residents receive nutritious meals. Assistance with meal preparation and service is available if needed.
Residents at the Topeka Center also benefit from comprehensive care services provided by attentive staff members who are available around the clock. A 24-hour call system ensures immediate assistance when needed, while 24-hour supervision provides peace of mind to residents and their families.
Assistance with activities of daily living such as bathing, dressing, and transfers is readily available to promote independence. Medication management is handled by trained professionals who ensure that residents receive their prescribed medications promptly and accurately.
The community places great importance on mental wellness, offering a dedicated program that focuses on promoting emotional well-being among residents. Transportation arrangement services make it easy for residents to attend doctors' appointments or other non-medical outings.
Moreover, the Topeka Center's prime location grants easy access to nearby cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, the Topeka Center for Rehabilitation and Healthcare strives to create a comfortable and vibrant assisted living community where residents can enjoy a high quality of life while receiving exceptional care and support.
Topeka Center For Rehabilitation And Healthcare is located at 2515 South West Wanamaker Road, Topeka, KS 66614 in Wabaunsee County, Kansas
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