Russell Regional Hospital - Long Term Care Unit
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200 South Main Street, Russell, KS 67665
For more information about senior living options: (844) 490-3973
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The experiences shared about this regional hospital in a small town are a tapestry of warmth, capability, and frustration. Across numerous voices, the consistency you notice is that there are many dedicated clinicians and compassionate staff who genuinely try to help, but administrative hurdles and mixed results in the ER can leave some patients feeling uncertain about what to expect. A common thread is that when care is delivered smoothly, people are quick to praise specific providers and the level of attention they receive, even as other reviews highlight gaps in process, communication, and facility conditions.
A number of reviewers highlight the strengths of individual clinicians and the bedside manner of the staff. Dr. Somers appears frequently as a standout, with several notes explicitly thanking him for care. Nurses Tasha and Jennifer are singled out for their kindness and professionalism, contributing to positive experiences during visits. Another patient lauds Kathy Linde, NP, calling her amazing and noting a very quick triage followed by effective treatment and discharge with medication. Dr. Kelley also receives strong affirmations, described as the best by one commenter, reinforcing the sense that there are clinicians who leave a lasting, positive impression. For some patients, the hospital's family-friendly feel and the presence of a capable medical team translate into reassurance and gratitude, especially when the care aligns with expectations and needs.
But the patient experiences aren't uniformly favorable, and several accounts draw attention to frustrating administrative and ER-related outcomes. One veteran recounts presenting a VA card to ensure VA billing, only to face a later bill years down the line and a lawsuit, expressing anger that the system let something slip through and left the individual shouldering the financial burden. The frustration is palpable, underscored by a sharp line about the VA benefits and the treatment journey: "thank you for your service my butt." This sentiment highlights how important the billing and benefits process is to patients and how gaps in those processes can sour otherwise positive care experiences.
The ER experiences vary dramatically in tone and outcome. In one instance, a patient describes waiting outside for several minutes, being told help would come soon, and then not being attended to for an extended period, eventually prompting a trip to another ER where stitches were completed quickly. The patient challenges the hospital's role in VA-related care, expressing that Russell Regional "DON'T even qualify as" more than a Band-Aid clinic and stating they were advised not to return because VA payments aren't accepted. Such accounts emphasize perceived inconsistencies in emergency care access, especially for veterans or patients relying on external payers, and they contrast sharply with the more positive, personalized experiences recounted elsewhere.
Conversely, there are numerous positive notes about accessibility and efficiency in certain contexts. One patient praises the hospital's fast check-in and an impressive physical therapy department described as fast, professional, and caring. Another story describes an ER visit for a gout scare - prompt diagnosis, an easy handling of paperwork, and a sense of being well cared for, which left the patient impressed enough to remark on the professionalism of the staff. The recurring theme is that when processes work well - triage is efficient, paperwork is straightforward, and clinicians are attentive - the hospital earns high praise and strong recommendations.
The critiques extend to both staff behavior and the environment. Some reviewers mention rude behavior from a nurse and a dirty hospital environment, and others question the quality of doctors on certain shifts, suggesting that some staff or management issues affect perceived care quality. One commenter explicitly urges that new employees could use more training and support, indicating a belief that staff development and consistent onboarding matter to patient outcomes. Another explicit critique targets an individual - "Kriley could act a lot better than he does" - which hints at dissatisfaction with personnel behavior or bedside manner. Still others recount experiences where patients felt they were not respected or were asked to remove a child from a room, underscoring gaps in bedside compassion or hospital courtesy that can color a patient's overall impression.
The overall mosaic suggests that this hospital can be a strong choice for care in a small-town setting, especially when patients have insurance or pay promptly and when the care team is aligned with high standards of clinical competence. There is a clear sense that, in many cases, the hospital delivers quick triage, knowledgeable and compassionate staff, and effective treatment plans. Yet the same voices remind us that administrative processes, billing clarity, consistency across departments, and respectful, professional interactions at all levels are crucial factors that can make or break the patient experience. Taken together, the reviews present a picture of a capable regional hospital with notable strengths in clinical care and patient empathy, tempered by administrative and consistency challenges that affect satisfaction for a subset of patients.
Russell Regional Hospital's Long Term Care Unit in Russell, KS offers a comprehensive and comfortable assisted living community for seniors. With a wide range of amenities and care services, residents can enjoy a fulfilling and convenient lifestyle.
The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Residents have access to a dining room where they can enjoy restaurant-style meals prepared by the staff. For those who prefer to cook their own meals, there is also a kitchenette available. Housekeeping services ensure that the living spaces are always clean and tidy.
The community features outdoor spaces and a garden where residents can relax and enjoy nature. There is also a small library for leisurely reading. In terms of care services, dedicated staff members provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure residents' health needs are met.
For those with specific dietary requirements, the community caters to special dietary restrictions such as diabetes diets. Additionally, there is a mental wellness program in place to support residents' emotional well-being.
Residents can participate in resident-run activities as well as scheduled daily activities organized by the staff. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals - ensuring that residents have easy access to various services within the local area.
In summary, Russell Regional Hospital's Long Term Care Unit offers a comfortable assisted living community with amenities like cable TV and Wi-Fi while providing comprehensive care services including assistance with daily tasks and medication management. The community ensures that residents' dietary needs are met through special restrictions catered meals. With various nearby amenities and activities available both within the community and in the surrounding area, seniors can maintain an active lifestyle while receiving the support they need.
Russell Regional Hospital - Long Term Care Unit is located at 200 South Main Street, Russell, KS 67665 in Russell County, Kansas
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