108 East Ash Street, Oberlin, KS 67749
For more information about senior living options: (844) 490-3973
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Tami Klinedinst is rude and disrespectful. She has extremely bad phone etiquette. She speaks over others, talks down to them, and makes rude comments. She needs serious training on how to deal with customers and people when problems arise. Her behavior ruined the reviewer's willingness to recommend the Good Samaritan in Oberlin, KS.A customer recounts a troubling experience at GOOD SAMARITAN in Oberlin, Kansas, centered on an interaction with an employee named Tami Klinedinst. According to the account, the encounter left a lasting impression of rudeness and disrespect, coloring the entire impression of the establishment. The reviewer emphasizes that the behavior observed was not a one-off misstep but indicative of a pattern the employee demonstrated in dealing with a customer in need of assistance. The tone of the account is candid and strongly critical, underscoring how the interaction felt personal and dismissive rather than professional and helpful.
The core complaint focuses on a pronounced lack of courtesy and poor phone manners. The reviewer asserts that the employee's communication style was aggressively interruptive and dismissive, speaking over the customer rather than listening. The critique goes beyond a momentary harsh word choice to describe a way of interacting that, in the reviewer's view, signals contempt or disrespect. The customer characterizes the approach as not merely brisk or efficient, but outright discourteous, creating an atmosphere where the customer felt talked down to rather than guided or assisted.
A particularly jarring moment in the narrative involves a question posed by the employee, followed by, according to the reviewer, a blunt accusation that the customer was being rude and would inevitably talk over the staff member. The reviewer recalls hearing the phrase, "You're rude, obviously you're going to talk over me," which underscores a perceived refusal to engage in constructive dialogue. This moment is cited as emblematic of a broader pattern of behavior that the reviewer found unacceptable: a combination of interruptive questioning and a quick retreat into blame rather than listening and problem-solving.
The reviewer makes a pointed judgment about the need for professional development. They contend that the individual in question requires serious training on how to interact with not just customers but people in general when problems arise. The critique implies that the behavior displayed was not an isolated lapse in judgment but symptomatic of a broader deficiency in customer service skills and professional conduct. The call is for more than temporary retraining - a fundamental shift in how this employee handles encounters, especially when tensions run high or when problems need resolution.
The impact of the experience is described in resolute terms: the reviewer states they will never return to the Good Samaritan in Oberlin, KS, and they will not recommend the establishment as long as that employee remains employed there. The personal sentiment attached to the incident is powerful - one negative interaction has led to a complete loss of trust and a commitment to avoid the location altogether. This consequence is framed as a direct result of the employee's conduct, rather than an isolated incident or a one-off error in judgment.
In conclusion, the review paints a stark picture of how a single interaction with a staff member can overshadow a business's reputation. The customer's experience is presented as a cautionary tale about customer service standards and the human toll of poor communication. The narrative invites readers to consider the importance of respectful, patient, and attentive service, especially in environments where people seek help and solutions. It also prompts management to reflect on staff training, accountability, and the maintenance of a welcoming atmosphere that aligns with the values customers expect from a community-focused establishment.
45 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Good Samaritan Society - Decatur County in Oberlin, KS is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides fully furnished accommodations with options for cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Residents can enjoy meals in the dining room with restaurant-style dining or choose to prepare their own meals in the convenience of their kitchenette.
Housekeeping services are provided to ensure a clean and comfortable living environment, allowing residents to relax and enjoy their time in the community. Outdoor spaces and gardens are available for residents to spend time outdoors and enjoy nature.
The care services offered at this assisted living community include 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents take their medications as prescribed. The community follows special dietary restrictions including diabetes diets and other special dietary needs.
Residents can participate in resident-run activities as well as scheduled daily activities organized by the staff. This allows residents to stay engaged and socialize with others in the community.
The location of the Good Samaritan Society - Decatur County is convenient as there are two parks nearby for outdoor recreation, two pharmacies, one physicians' office, seven restaurants, 13 places of worship, one theater, and one hospital located within close proximity to the community. This ensures easy access to essential services and entertainment options for both residents and their visitors.
Good Samaritan Society - Decatur County is located at 108 East Ash Street, Oberlin, KS 67749 in Rawlins County, Kansas
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