Integrated Health Svc

Cons

• The ER doctor was rude and had zero bedside manner.
• They did not receive pain medication despite severe pain.
• A reviewer felt they were treated poorly and like a problem by the staff.
• A doctor discouraged ER use, suggesting waiting would be better than seeking care.
• They were kicked out of the ER for being sick.
• The hospital/clinic was described as unprofessional and mediocre, not meeting patient needs.
• Communication was poor, with patients having to chase down information and not receiving timely follow-up.

Review

A clear thread runs through the mixed reviews: the facility can deliver excellent care, especially during the day, but experiences deteriorate after hours for some patients. Several people sing the praises of the clinic staff and daytime ER teams, describing the clinicians as amazing and the nursing staff as wonderful. The new building is repeatedly mentioned in a positive light, signaling that the physical space is a plus. When the word is used to describe the overall impression, it often comes with a caveat - the quality of care seems to hinge on who is on shift and where, rather than presenting a uniform experience across the board.

During the daytime, the sentiment is markedly more favorable. One reviewer writes that if the assessment were limited to the clinic and the ER nursing staff, they would rate five stars. The clinic staff and doctors are praised for their competence and attentiveness, and the daytime ER is described as "amazing." In these accounts, the staff's demeanor and the efficiency of care leave a positive impression, with several mentions of effective treatments and attentive bedside manner. Even the more routine services are praised, suggesting that for many patients, the daytime experience feels smooth and capable.

The nighttime experience, however, introduces more tension and disappointment. A recurring pattern centers on a single doctor with what patients describe as rude and lacking bedside manner. In one harrowing example, a patient's leg felt as if it were "on fire," yet the strep test is interpreted as a rash, and pain relief is not provided despite pleas for medication. The patient's pain was described as significant enough to prompt a return to the ER the following day, where the diagnosis was finally identified as cellulitis. Pain management eventually mattered more in the second visit, with the patient receiving analgesia and pursuing follow-up care with a primary physician, wound care, and IV antibiotics. This sequence underscores a perceived misalignment between the patient's reported pain, the diagnostic interpretation, and the relief offered during the night shift.

The human side of care also appears to influence people's willingness to return. A family member recounts an unsettling encounter with a mother-in-law who was treated as a problem, and a husband who was told that his ongoing illness should have been managed by a primary care physician rather than the ER, despite his need for relief and the inability to sleep. These moments illustrate a perceived lack of empathy and a judgmental tone that can sour the overall experience, even when other staff members are described as kind or professional. The theme is consistent across several accounts: when compassion and clear communication are missing, even competent technical care can feel unsatisfying.

Another thread concerns testing and anxiety around procedures. One patient, who has a strong aversion to nasal swabs, faced pressure to undergo flu testing, even though they believed they already had strep. The clinician's insistence contrasted with the patient's anxiety, yet the strep test came back positive, and the patient benefited from a breathing treatment. The experience left the patient wary of returning to the ER as long as the same doctor is on duty, highlighting how a single interaction can color a patient's willingness to seek care again.

There is also a sense of inconsistency in communication and follow-through. A reviewer who appreciated the new building and many staff members later laments that they were kicked out when sick and that the hospital's communication feels unreliable. Others complain that information explains themselves less clearly now, or that staff used to make outgoing calls but no longer do so, leaving patients to chase down updates. This mix of praise and frustration underscores a recurring theme: patient experience is not uniform, and gaps in communication can quickly undermine trust, even when clinical care may be competent.

Despite the mixed experiences, a positive note surfaces in several voices. Some users emphasize excellent customer service and quality care, suggesting that when things align - empathetic clinicians, thorough diagnostics, timely pain relief, and proactive communication - the facility can deliver at or near the high end of the spectrum. That optimism coexists with caution, however, as other reviewers voice concerns about delayed pain control, perceived rudeness, and inconsistent follow-up. Taken together, the reviews sketch a picture of a hospital and clinic that are capable and dedicated in many settings but still struggle with consistency, especially during night shifts and in the areas of bedside manner and patient communication.

In sum, the experiences described here reveal a facility with substantial strengths and undeniable compassion on many teams, particularly in daytime operations. Yet they also expose vulnerabilities: a night shift that some patients perceive as dismissive, dispatches and triage decisions that leave pain relief or urgent needs inadequately addressed, and communication gaps that diminish trust and predictability. For patients who rely on timely, respectful, and transparent care, these contrasts matter - and they point to opportunities for standardizing bedside manner, improving pain management protocols, and ensuring consistent follow-up communication across all shifts.

The area of Ellinwood, Kansas, where you are considering senior living is a vibrant and well-connected community with a variety of amenities nearby. There are several places of worship within close proximity, providing opportunities for spiritual fulfillment. Additionally, there are hospitals and medical centers in the area to ensure access to quality healthcare. Transportation options such as U-Haul and Enterprise Rent-A-Car are available for convenience, and there are parks nearby for leisurely strolls or outdoor activities. A range of dining options can be found within a short drive, including cafes for social gatherings. Pharmacies are also easily accessible for your medication needs. Overall, this part of Ellinwood offers a mix of essential services and recreational opportunities that cater to the needs and interests of seniors looking to settle in a welcoming community.

Places of Worship

• Immanuel UCC Parsonage (0.1 miles)
• St Johns Lutheran Church (0.3 miles)
• St John Lutheran Church (0.3 miles)
• United Methodist Church (0.6 miles)
• St Josephs Church (0.6 miles)
• St Joseph Parish (0.6 miles)
• Saint Joseph's Catholic Church (0.7 miles)

Hospitals

• Ellinwood Hospital Clinic (0.5 miles)
• Great Plains Health Alliance (0.5 miles)
• Ellinwood District Hospital (0.5 miles)
• Central Kansas Medical Center (10.8 miles)
• The University of Kansas Health System Great Bend Campus Emergency Department (11 miles)
• Clara Barton Hospital (15.1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.7 miles)
• U-Haul Neighborhood Dealer (8.5 miles)
• Enterprise Rent-A-Car (9.7 miles)
• U-Haul Neighborhood Dealer (10.1 miles)
• Royal Trophies (13.6 miles)

Parks

• Fort Zarah Park (8.2 miles)
• Kansas Department Wildlife (9.6 miles)
• Veterans Memorial Park (11.1 miles)
• Hoisington Recreation Commn (15 miles)

Restaurants

• Handlebar & Grill (8.6 miles)
• Mitchell's Bakery (9.5 miles)
• Pizza Hut (9.5 miles)
• Mary's Kitchen (9.9 miles)
• Leann's Restaurant & Carryout (10 miles)
• Subway (10.1 miles)
• Gambino's (10.2 miles)

Theaters

• Golden Belt Cinema 6 (9.5 miles)

Physicians

• Great Bend Children's Clinic (9.5 miles)
• The 10th Street Eye Care (10.1 miles)
• Heartland Dermatology Center (10.4 miles)
• Heartland Dermatology (10.4 miles)
• Central Kansas Family Practice (10.7 miles)
• Great Bend Internists (10.7 miles)
• St Rose Health Center (10.8 miles)

Cafes

• Perks Coffee Shoppe (9.5 miles)
• Scooter's Coffee #313 (10.7 miles)
• Wheatland Cafe (18.2 miles)

Pharmacies

• The Medicine Shoppe #1196 Great Bend (10.1 miles)
• Medicine Shoppe (10.1 miles)
• Medical Park Pharmacy (10.7 miles)
• Walgreens (11 miles)
• Cardinal Pharmacy (15 miles)