Accura Healthcare Of Aurelia

Pros

• The facility has wonderful staff who provide fabulous care.
• One reviewer wishes there were more places like this, indicating a high level of satisfaction with the care received.
• The physical building is considered average but is overshadowed by the appreciation for staff efforts by some residents' families.
• The commitment to improving management and supervision is noted, reflecting an intent to enhance the care environment.

Cons

• The aides are primarily motivated by money and exhibit a lack of care for the residents.
• Residents are often left in wet pants, and call lights go unanswered for extended periods.
• A family member was told to take their loved one to the hospital instead of an ambulance being called, despite the resident being severely ill.
• There has been no improvement in care despite changes in management, leading to consideration of moving loved ones elsewhere.
• It takes an average of 50 minutes for aides to respond to residents’ calls for assistance.
• Communication is poor, as evidenced by long wait times on the phone before someone answers.
• The nursing staff's care is considered substandard, with poorly trained workers and cold food served to residents.

Review

The reviews regarding the care facility paint a starkly contrasting portrait of experiences from residents’ families, revealing a deeply troubling narrative about the quality of care and management. Many family members express profound dissatisfaction, highlighting significant shortcomings in both staff response times and the overall treatment of their loved ones. Complaints emphasize negligence, with numerous allegations suggesting that aides prioritize financial incentives over genuine concern for the well-being of residents. One reviewer recounts a particularly alarming episode involving their grandmother, who was left in wet pants for prolonged periods, leading to severe health complications requiring hospitalization. The heart-wrenching realization that staff members failed to call an ambulance when faced with such critical health issues raises serious concerns about the facility's commitment to resident safety and care.

Moreover, another family member describes their experience with frustrations surrounding wait times for aide responses—reportedly averaging up to 50 minutes—which is unacceptable given the nature of care required in such facilities. Despite new management and promises for improvement, there appears to be no visible change in the level of service provided. The expectation that caregivers should promptly respond to urgent calls seems entirely unmet, raising red flags about operational oversight and staffing adequacy within the facility. Phone accessibility also comes into question; one reviewer notes an egregiously long wait time before receiving assistance when contacting the facility directly, reinforcing feelings of neglect.

On the other end of this spectrum are some families who report positive experiences, noting wonderful staff and exemplary care received by their loved ones at this same facility. These individuals express gratitude for what they perceive as outstanding support systems and dedicated employees who genuinely seem invested in providing quality care. They encourage others seeking placement for their relatives to consider this location due to its supportive environment—a sharp contrast to many other reviews that depict it as fundamentally flawed.

However, even amidst these glowing reviews lies an undercurrent of skepticism around whether these positive experiences are representative or isolated occurrences amidst broader systemic issues within the facility. Given that multiple reviewers highlight persistent problems over years without resolution or improvement—despite changes in leadership—one cannot help but wonder if these favorable accounts overlook much deeper structural deficiencies pointing toward a systemic weakness rather than simply poor service from individual caretakers.

In addition to personnel-related concerns, several reviewers raise alarms regarding general living conditions within the facility itself. Comments on poorly prepared food served cold further indicate potential lapses not only in staff performance but also in operational aspects crucial for maintaining a comfortable living environment for residents. When basic needs such as appropriate nutrition and timely medical attention go unmet, it contributes significantly to an atmosphere where families feel compelled to seek alternative options for their loved ones' care.

Ultimately, these conflicting narratives culminate in a dire need for reform within this care center. While some families may find solace here amid commendable caregiving staff members willing to go above and beyond —the concerning evidence presented by others suggests an alarming prevalence of neglect possibly masked by isolated instances of good fortune shared by certain attendees’ families. It becomes increasingly important for regulatory bodies overseeing such facilities as well as prospective residents’ families seeking safe haven providers—to scrutinize closely not only engagement practices among nurses but also adherence protocols enforcing minimum standards ensuring every resident receives dignified treatment consistently across all patient interactions throughout each day spent there.

Places of Worship

• Saint Paul Lutheran Church Parsonage (0.4 miles)
• First Baptist Church (5.6 miles)
• Memorial Presbyterian Church (6 miles)
• Presbyterian Church (6 miles)
• First Baptist Church (6.1 miles)
• Crossroads Christian Church (6.3 miles)
• Grace Baptist Church Pastor's Res (6.3 miles)

Parks

• Larson Lake County Park (2.7 miles)
• Sam Doupe Ball Complex (6.5 miles)
• Little Storm Lake Game Management Area (11.3 miles)
• Frank Starr Park (11.7 miles)
• Sunset Park (13.1 miles)

Restaurants

• Cherokee Bowl (5.7 miles)
• Whiskey Throttle Bar & Grill (5.7 miles)
• D.p.s. (5.9 miles)
• Rite Choice (6 miles)
• Carey's Restaurant (6.1 miles)
• Little Panda (6.1 miles)
• Bright Side Lounge (6.1 miles)

Transportation

• Lauck Aviation (5.8 miles)
• U-Haul Neighborhood Dealer (6.4 miles)
• U-Haul Neighborhood Dealer (6.7 miles)
• Storm Lake Cab Company (12.8 miles)
• Storm Lake Municipal Airport (SLB) (12.9 miles)
• Bart's Flying Service (12.9 miles)

Theaters

• American 3 (6 miles)
• Vista 3 (13.1 miles)

Pharmacies

• Cherokee Main Street Pharmacy (6.1 miles)
• Bedel's Drive In Pharmacy (12.9 miles)
• Walgreens (13.1 miles)

Physicians

• Cherokee Family Practice (6.1 miles)
• Cherokee Hearing Aid Service (6.4 miles)
• Iowa Department of Human Services (7.3 miles)
• Trimark Physicians Group (11.8 miles)
• Northwest Iowa Urologists PC (12.2 miles)
• Trimark Physicians Group (12.2 miles)
• UnityPoint Clinic (13.1 miles)

Cafes

• The Main Street Bakery And Cafe Cherokee (6.1 miles)
• Copper Cup (6.2 miles)
• Buffalo Ridge Cafe (7.5 miles)
• The Hoodlebug (7.5 miles)
• Peet's Coffee and Tea (12.9 miles)
• Grand Central Coffee Station (13 miles)

Hospitals

• Cherokee Regional Wellness Center (6.2 miles)
• Sioux Valley Memorial Hospital (6.2 miles)
• Bierman Joan M Cherokee Regional Clinics Cherokee (6.2 miles)
• Family Vision Clinic (6.3 miles)
• Careage Hills (6.3 miles)
• Cherokee Mental Health Institute (7.3 miles)
• Skin & Vein Laser Clinic (12.2 miles)