Dupage Care Center

Pros

• The staff at DuPage Care Center are described as beautiful, caring individuals who genuinely prioritize their patients' interests.
• Jessica, the case manager of long-term care, is commended for going above and beyond to provide comfort to residents during stressful times.
• Visitors have reported that DuPage Care Center is a clean facility with compassionate and kind staff members.
• The physical therapy provided post-surgery is recognized as good and beneficial for patients.
• The food offered at the facility is considered above average compared to similar facilities.
• The staffing consistency is noted to be better than average, contributing to compassionate care for the residents.
• The overall reputation of DuPage Care Center in the local community is regarded positively, with many considering it an exceptionally well-regarded option for care in DuPage County.

Cons

• The facility is extremely understaffed, leading to delayed responses to residents' needs.
• Patients often had to wait for extended periods for basic requests, such as water and medications.
• The overall care provided at the facility is described as almost criminal due to the lack of attentiveness from staff.
• Medication delivery was consistently late, with some doses arriving 3-4 hours overdue.
• The facility has an institutional feel and lacks adequate outdoor space for residents.
• Rooms are shared and have limited space for personal items, contributing to a less home-like environment.
• Despite being clean and well-maintained, the facility's interior may feel outdated and uninviting.
• Residents may struggle with accessibility when trying to go for walks in the nearby area due to busy roads.

Review

DuPage Care Center, often referred to as "the county home" by local residents, has garnered mixed reviews from families of its patients. While many acknowledge the genuine care provided by the staff, particularly highlighting individuals such as Jessica, the long-term care case manager, there are significant concerns regarding the level of staffing and timeliness of care that cannot be overlooked. The facility is located in a safe business district adjacent to government complexes, including the sheriff's office and court buildings. Its setting in DuPage County adds to its reputation for providing well-regarded care within the community.

Families commend the compassionate nature of the staff at DuPage Care Center. Several reviewers noted that the employees exhibit kindness and genuine concern for their patients’ well-being. This sentiment was especially reflected in one reviewer who praised Jessica for going above and beyond during a stressful time for their mother before her passing. Such personal testimonials highlighted how certain staff members positively impacted patients' lives amidst challenging circumstances. However, despite these positive experiences with individual caregivers, systemic issues have been expressed regarding staffing levels throughout the facility.

A recurring theme among family members is that DuPage Care Center appears to be inadequately staffed to meet patient needs effectively. One reviewer pointed out that although their mother received proper physical therapy after knee surgery, overall care fell short due to insufficient attention from staff members. They reported delays in receiving essential medications such as pain relievers and life-saving breathing treatments—sometimes waiting up to four hours for crucial assistance. The lack of timely interventions raises significant concerns about patient safety and comfort when family support may not always be available.

Additionally, while some families were fortunate enough to have relatives present almost around-the-clock to help facilitate care, others may not have this support system and could find themselves in a precarious situation due to delayed responses from care staff. These experiences underline an alarming reality: without diligent supervision or family intervention being readily available, vulnerable residents may not receive adequate attention when needed most—something critical in a healthcare environment.

Moreover, although many agree on the cleanliness and maintenance of DuPage Care Center—the interior is described as older yet well-kept with tastefully decorated common areas—the institutional feel leaves much room for improvement concerning ambiance and comfort. Individual rooms are shared spaces with limited capacity for personal items; this can make it challenging for residents to express individuality or maintain a sense of home within their living quarters. Furthermore, natural lighting varies depending on room location within the facility—a potential detractor from enhancing residents' moods or general quality of life.

Food service received mixed reviews; it was deemed above average compared to similar facilities but did not rise above expectations among critics seeking outstanding dining experiences for their loved ones. Positive remarks about meals were tempered by mentions that they fall short of gourmet standards available elsewhere—suggesting there remains opportunity for improvements in nutrition offerings as part of overall resident satisfaction.

Despite these criticisms regarding staffing shortages and other operational challenges at DuPage Care Center, it maintains a generally favorable reputation locally thanks largely to its dedicated employees who offer compassionate care amid constraints imposed by understaffing issues. For families considering this facility for elderly or rehabilitative care needs—especially those without nearby family support—it is vital first evaluate both current staffing realities and potential wait times associated with requests before making decisions about where best to place loved ones requiring more immediate attention than what might otherwise be feasible under existing conditions at this county-run institution.

Parks

• East Street Park (0.2 miles)
• Illinois Prairie Path - Mile Marker Zero (1.5 miles)
• Northside Park (1.8 miles)
• Seven Gables Park (2.7 miles)
• Briar Knoll Park (2.7 miles)
• Newton Park (4.5 miles)
• Cress Creek Park (5.4 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.8 miles)
• Walgreens (3.2 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)

Restaurants

• McDonald's (0.6 miles)
• Chipotle Mexican Grill (0.7 miles)
• 302 Wheaton (1.8 miles)
• McDonald's (2.9 miles)
• McDonald's (3.2 miles)
• Chick-Fil-A (3.6 miles)
• Cooper's Hawk Winery & Restaurant (4.5 miles)

Hospitals

• Northwestern Medicine Central DuPage Hospital Sleep Health Center (0.7 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (0.8 miles)
• Central Dupage Hospital (0.8 miles)
• Marianjoy Rehabilitation Hospital and Clinics (1 miles)
• DuPage Medical Center (6 miles)

Places of Worship

• College Church (2.2 miles)
• St John Neumann Catholic Church (7.8 miles)
• St Andrews Episcopal Church (8.3 miles)

Physicians

• Wheaton Eye Clinic (2.3 miles)
• Dupage Medical Group (3.8 miles)
• Northwestern Medicine Orthopaedics Warrenville (3.9 miles)
• Northwestern Medicine Proton Center (4.4 miles)
• The Dermatology Institute (5 miles)
• Dupage Medical Group (7 miles)
• Barrington Orthopedics (8 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (5.1 miles)
• Peet's Coffee and Tea (5.6 miles)
• Starbucks (5.7 miles)
• Qahwah House (7.1 miles)
• Panera Bread (7.7 miles)
• Starbucks (7.8 miles)

Transportation

• Metra Train Station (4.2 miles)
• Metra (6.6 miles)
• Metra (7.4 miles)

Theaters

• AMC DINE-IN Yorktown 18 (7.6 miles)
• Cinemark (7.9 miles)
• Addison Cinema Addison, Il (8.2 miles)