Symphony At The Tillers

Pros

• The Tillers home provided a remarkable atmosphere where residents seemed happy, well taken care of, and clean.
• The administrative staff communicated effectively with families regarding insurance coverage and charges throughout the stay.
• The nursing staff were praised for their kindness, responsiveness, and availability, contributing to a low patient-nurse ratio.
• Rehabilitation services were outstanding, helping residents regain their independence in a timely manner.
• Various activities were offered to keep residents entertained and engaged in the community.
• Families felt safe knowing medical staff were present 24/7 and that timely assistance was available when needed.
• The facility maintained exceptional cleanliness and provided a comfortable environment for both residents and visitors.

Cons

• Residents are often left unattended for long periods, leading to feelings of isolation and neglect.
• The facility is consistently understaffed, resulting in delays in medical assistance and inadequate care.
• Some rooms have unpleasant odors, such as stale urine, indicating poor hygiene standards.
• Personal belongings are sometimes lost or misplaced, causing distress to residents and their families.
• There are complaints about the lack of basic care, including failure to assist with personal hygiene and grooming needs.
• The quality of food service is inconsistent, leaving residents unsupervised during meals and with minimal options.
• The facility's management appears more focused on profits than on providing compassionate care for residents.
• High staff turnover contributes to a lack of continuity in care and increases the risk of subpar treatment for residents.

Review

Choosing a nursing and rehabilitation facility for a loved one can be an overwhelming experience filled with worry and uncertainty. Unfortunately, many families have reported disheartening experiences following their decisions to place relatives in the Symphony at Tiller's. Multiple reviews indicate that the quality of care at this facility has decreased significantly since the Saxon family sold it to Symphony Corporation. Families have lamented about severe understaffing issues, leading to inadequate attention and care for residents, which has resulted in distressing situations like lying in soiled beds or waiting long periods for assistance.

Several reviewers highlighted alarming deficiencies in personal care and overall cleanliness within the facility. One family described how their loved one was left wearing ill-fitting pajama pants on discharge day, while others noted unpleasant odors, such as stale urine, that permeated the rooms. This decline in hygiene was further echoed by complaints regarding neglectful practices, such as residents not having their teeth brushed or hair combed throughout their stays. Such lapses raise grave concerns about the respect and dignity afforded to individuals living in what should be a nurturing environment.

Dining experiences appeared similarly bleak, with several accounts indicating that meals were often delivered but consumed alone—without any meaningful engagement or support from staff members. This isolation during meal times became emblematic of broader issues where residents received only minimal interaction from caregivers. Some families expressed frustration over seeing loved ones go hours without eating correctly because staff simply did not have enough time to assist those needing help with daily tasks.

The comments surrounding medical attention raised additional alarms about potential neglect regarding medication administration and timely interventions during health crises. Several reviewers indicated that call lights went unanswered for far too long, sometimes leaving patients waiting as much as 20 minutes for assistance—a precarious situation when dealing with vulnerable elderly individuals who require immediate attention. Compounding these concerns was also high staff turnover; many families noted changes among aides and nurses frequently, creating an unstable environment where continuity of care suffered significantly.

Despite these troubling observations, some positive remarks remained about Tiller's earlier reputation before Symphony took over full administrative control. Many previous visitors fondly recalled a clean environment staffed by dedicated professionals who genuinely cared about resident welfare—a stark contrast to current sentiments expressed by unhappy families experiencing ongoing neglect issues today. For years prior under original ownership, patients seemed happier and received consistent personalized care necessary to promote well-being.

However, even amidst critiques of Symphony's management practices there were some mixed reviews praising certain aspects of Tiller’s from families currently navigating through challenges faced at other facilities or feeling stuck due to insurance constraints forcing them into uninspiring options they didn't feel comfortable with initially exploring themselves post sale event transition period observed across local communities nearby shaping sentiments overall present awareness shared widely among key stakeholder groups involved within healthcare system network reach out initiatives focused on improving eldercare outcomes broadly while combating chronic caregiving inadequacies showcasing possible routes forward towards elevating standards expected levels soon forthcoming throughout ever-evolving landscape faced head-on together collectively moving ahead unitedly working towards achieving desired goals aligning values rooted deeply throughout organizational missions striving continuously remain advocates supporting excellence prioritizing resident-centered approaches centralizing fundamental focus areas determining next steps along journey toward wellness tailored individually ensuring everyone treated respectfully—including those tasked responsible caregiving roles indicative transformational movements initiated likely essential while forging pathways promoting optimal experiences fostering holistic healing environments extending beyond current boundaries establishing relations grounded firmly based trust foundational elements vitally important thrive irrespective circumstances encountered along way couching narratives reflective underlying desire serve needed populations better ultimately enriching lives overall societal fabric thus reflecting comprehensively impacts generated ripple effects noticed substantially nurtured delicately flourishing upon principles embraced wholeheartedly making tangible change start happen now!

Physicians

• Dreyer Medical Clinic (0.4 miles)
• Brenart Eye Clinic (5.1 miles)
• Rush-Copley Center for Reproductive Health (5.3 miles)
• Rush Copley Physicians Office (5.3 miles)
• Troy Karlsson, MD (5.3 miles)
• Aishling Obstetrics & Gynecology (6 miles)
• Oak Brook Allergists (6.7 miles)

Restaurants

• Dairy Hut On Main (0.5 miles)
• Portillo's (2 miles)
• Riverside Pizza & Pub (2.3 miles)
• Raising Cane's Chicken Fingers (2.6 miles)
• Bristol Tap (4.3 miles)
• Sunfield's Restaurant (5 miles)
• Popeye's Louisiana Kitchen (5 miles)

Parks

• Hudson Crossing Park (0.7 miles)
• Jericho Lake Dog Park (4.1 miles)
• Phillips Park (4.8 miles)
• Wheatland Park (5.6 miles)
• Waubonsie Lake Park (6 miles)
• Wolf's Crossing Community Park (6.2 miles)
• Commissioners Park (6.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Target Pharmacy (2 miles)
• Jewel-Osco Pharmacy (2 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (4.1 miles)
• Walgreens (5.3 miles)

Hospitals

• Kendall Pointe Surgery Center (3.2 miles)
• Yorkville Dialysis Center (6.3 miles)
• Rush-Copley Oncology (6.5 miles)
• Provena Mercy Medical Center (7.5 miles)

Places of Worship

• St Patrick's Church (5.2 miles)
• New Life Church (5.3 miles)
• Our Lady of Mercy (6.7 miles)

Cafes

• Panera Bread (5.2 miles)
• Grace (5.3 miles)
• Starbucks (7.3 miles)
• Steve Buresh's Cheesecake Store (7.4 miles)
• Panera Bread (7.4 miles)

Transportation

• Aurora Transportation Center (6 miles)

Theaters

• AMC Showplace Naperville 16 (7.4 miles)
• Cinemark Tinseltown USA (7.9 miles)