Harborview Health Systems Thomaston
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310 Avenue F, Thomaston, GA 30286
For more information about senior living options: (844) 490-3973
At Harborview Health Systems in Thomaston, the monthly cost for a private room is set at $5,000, which reflects the facility's commitment to high-quality care and personalized service. Comparatively, this rate exceeds both Upson County's average of $4,479 and the broader state average in Georgia of $2,864. While Harborview may represent a higher investment, it is important for potential residents and their families to consider the value offered in terms of specialized services, amenities, and overall patient experience that accompany the premium pricing.
| Floor plans | Harborview Health Systems Thomaston | Upson County | Georgia |
|---|---|---|---|
| Private | $5,000 | $4,479 | $2,864 |
The physical therapy department was wonderful. Thomason and their staff have been amazing since day one, with the facility noted as clean and well-kept. TheAdmissions director, activities team, front unit manager, and nurses were praised for showing love and compassion toward residents. Some staff are very caring and nice. The service was described as excellent. The nurses were said to really try to take care of residents. The facility's cleanliness and well-maintained rooms were praised by at least one reviewer (e.g., a resident looked clean with a fresh haircut).
They felt the nurses did not care and that the facility kept patients as long as insurance allowed. They described the food as inedible and unfit for consumption. They alleged serious medical mismanagement, including insulin timing errors that disrupted diabetes control. They reported catheter neglect and bathing neglect, with the catheter crusted and peri care ignored. They claimed there was zero communication with families, with staff lying and retaliating when questions were asked. They noted unclean conditions, including a strong urine odor, dirty rooms, and a plate left in the hallway after a fall. They reported privacy violations, such as seeing naked patients. They described a toxic, overworked, underpaid staff environment with nepotism and favoritism, and management focused on money rather than care. They accused the administrator of abuse and hostility, and alleged misappropriation of resident funds.A chorus of residents and family members paints a troubling picture of Harbor View Nursing Home, one that blends scattered moments of decent care with widespread reports of neglect, mismanagement, and a troubling lack of communication. The overarching narrative centers on inconsistent quality, with the positive threads often residing in the dedicated work of a few staff members - particularly in physical therapy and some compassionate caregivers - while the broader operations are described as chaotic, under-resourced, and difficult to trust. Several voices echo similar concerns: basic daily care is uneven at best, while critical medical information and family updates are inconsistently conveyed, leaving loved ones feeling sidelined and uninformed.
A recurring theme is the quality of daily care and the environment. Multiple reviewers describe bathrooms not cleaned properly, rooms and hallways that smell of urine, and bedding that appears reused or not promptly changed. There are specific anecdotes about baths not being given for extended periods, peri-care neglected for days, and basic personal hygiene derailed by staffing shortages. One reviewer even mentions a plate left in a hallway after a resident fell, raising concerns about safety and the overall cleanliness of the facility. Privacy issues are another disturbing note for some families, with complaints about seeing nude or partially dressed patients and a general sense that privacy is not safeguarded. The combination of musty, unclean surroundings and inconsistent hygiene routines creates an impression of a facility that struggles to maintain a consistently safe and respectful living space for its residents.
Medical management and communication appear to be the most troubling and consequential areas. Several accounts describe delayed or incorrectly administered medications, including insulin given hours before meals or sometimes not given at all, leading to destabilized conditions like diabetes that had previously been controlled. There are also alarming anecdotes about serious events - such as amputations - occurring without timely or transparent communication with the family, leaving relatives to discover significant medical changes only after they call to check in. Families report that critical appointments, test results, and changes in treatment plans are not communicated promptly, if at all, despite repeated requests. The sense of being shut out from the care decisions and the day-to-day realities of a loved one's health contributes to a climate of distrust and anxiety for families.
Staff dynamics and management receive a wide range of characterizations, suggesting a facility that is deeply strained by staffing levels and morale, with significant implications for patient care. On one hand, reviewers acknowledge that many nurses and aides are hardworking, caring, and knowledgeable, and that a few individuals stand out for their dedication. On the other hand, there are pervasive accusations of underpayment, excessive workloads, and burnout that translate into slow responses to call lights, missed baths, and delayed or inadequate assistance. Several reviews accuse the administration of a toxic, even hostile environment, including allegations of favoritism, staff harassment, and retaliation against employees who speak up. One reviewer describes a culture where a high-level administrator appears disengaged or obstructive, and where HR issues are ignored or mishandled, contributing to a sense that staff who raise concerns are not protected. The result, according to critics, is not only poor resident care but also a fragile workplace where compassionate care can exist only in pockets rather than as a sustained standard.
Within this mosaic of criticism, there are glimmers of positive experience that some residents and families highlight. The physical therapy department is repeatedly singled out as a redeeming factor, with therapists described as wonderful and capable of delivering meaningful rehabilitation and support. A few reviewers praise the admissions team, activities staff, and certain front-line nurses and aides who demonstrate genuine care and professionalism. One observer even phrases their experience as "Excellent Service" in a particular instance, underscoring that when staff have the time, resources, and leadership to do their jobs well, the quality of care can be markedly better. These voices serve as a reminder that the facility is capable of high-quality practice, albeit inconsistently.
The emotional and ethical stakes for families are consistently high in these narratives. One mother's or family member's account emphasizes the distress of not being informed about important medical decisions, the pain of feeling excluded from the care team, and the fear that basic dignity and respect are compromised. A resident advocate and several relatives describe witnessing or anticipating situations that could endanger a patient - whether through neglect, miscommunication, or an unsafe environment - and urge others to look beyond appearances during tours and to prioritize conversations about staffing, care planning, and notification procedures. The message is clear: for families, trust hinges on transparent communication, reliable care, and a safe, clean, private environment.
Taken together, the collection of reviews presents Harbor View Nursing Home as a facility with clear strengths in dedicated, capable therapy and some compassionate frontline staff, but with serious, wide-ranging concerns about cleanliness, privacy, timely medical care, and especially communication with families. The spread of opinions - from outright praise to harsh condemnation - suggests a system in desperate need of not only more staff and better working conditions but also stronger leadership accountability, consistent care protocols, and a culture that prioritizes resident dignity and family engagement. For anyone considering this facility, the message is to probe deeply into current staffing levels, care routines, and the channels through which families are kept informed, and to weigh the potential risks against the meaningful, person-centered care that can emerge when the right people and processes are in place.
119 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Harborview Health Systems Thomaston is an assisted living community located in Thomaston, GA. This community offers a wide range of amenities to ensure the comfort and convenience of its residents.
Residents can enjoy access to a beauty salon, cable or satellite TV, and a computer center for their entertainment and communication needs. There is also community-operated transportation available for those who need assistance in getting around.
The dining room offers restaurant-style dining with delicious meals prepared and served by the staff. Special dietary restrictions can be accommodated upon request. Additionally, residents have access to a small library and a gaming room for leisure activities.
The community features private and fully furnished accommodations with private bathrooms for each resident's comfort and privacy. Housekeeping services are provided to maintain cleanliness and tidiness.
Residents can stay active and engaged through various activities and programs offered at Harborview Health Systems Thomaston. These include fitness programs, resident-run activities, planned day trips, and scheduled daily activities. Concierge services are also available to assist residents with any additional needs or requests they may have.
For healthcare needs, there are 7 physicians and 1 hospital nearby, ensuring easy accessibility to medical services if required. Transportation arrangements can be made both for non-medical purposes as well as for doctors' appointments.
Overall, Harborview Health Systems Thomaston strives to provide its residents with a comfortable and enriching assisted living experience, offering a variety of amenities, care services, dining options, activities, and convenient access to nearby amenities such as cafes, parks, pharmacies, restaurants, places of worship, and transportation options.
This area of Thomaston, Georgia offers a variety of amenities that cater to the needs of seniors. With numerous places of worship such as Mary Lizzie Baptist Church and Southern Baptist Convention nearby, residents have access to spiritual support within a close distance. The community also boasts several parks like Greatest Generation Memorial Park for outdoor recreation and relaxation. For dining options, there are a range of restaurants including Masseys Grub Spot and Cafe' Niecy's providing convenient meal choices. Additionally, healthcare services are easily accessible with physicians like Hughston Clinic Thomaston and pharmacies such as Walgreens located within a short distance. In case of emergencies, Upson Regional Medical Center is just 2.1 miles away, ensuring quick medical attention when needed. Overall, this area provides a well-rounded environment for seniors seeking a comfortable and convenient living experience in Thomaston.
At Harborview Health Systems in Thomaston, the monthly cost for a private room is set at $5,000, which reflects the facility's commitment to high-quality care and personalized service. Comparatively, this rate exceeds both Upson County's average of $4,479 and the broader state average in Georgia of $2,864. While Harborview may represent a higher investment, it is important for potential residents and their families to consider the value offered in terms of specialized services, amenities, and overall patient experience that accompany the premium pricing.
Harborview Health Systems Thomaston is located at 310 Avenue F, Thomaston, GA 30286 in Upson County, Georgia
Harborview Health Systems Thomaston on seniors.fyi includes 8 photos including images showing park, landscaping, outdoors, trees, building, entrance, rehabilitation, wheelchair, and more.
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Interior
Outdoors
Building
Trees
Windows
Landscaping
Entrance
Hallway
