Willcare Inc

Pros

• Katherine provided extremely nice and informative assistance on the phone, showing outstanding etiquette.
• The staff were extremely helpful and detail-oriented.
• Both doctors were amazing.
• The facility is professional, and the providers' bedside manner is hard to come by these days.
• Martina and Corrine are passionate about their jobs and went above and beyond for the patient.
• Carla was attentive, compassionate, and took the time to explain everything clearly.
• Dr. Anthony was incredibly helpful and ensured the patient was seen promptly and efficiently.
• The urgent care is amazing, with knowledgeable and compassionate staff in a clean, new facility.
• Ana efficiently checked insurance and assisted with forms, making the check-in process smoother.
• Dr. Iwelunmor is humble, friendly, and gentle, with patient explanations of checks and follow-ups.
• The clinic offers same- or next-day appointments and accepts insurance, making care convenient.
• The online patient portal is convenient for checking test results and scheduling.

Cons

• The reviewer claimed the clinic never billed their insurance and sent a $400 bill.
• The reviewer called the place an absolute scam and wondered if it was malice or incompetence.
• The reviewer described the experience as the worst ever and claimed they were charged $250 for lab work with no follow-up.
• The reviewer said the staff were extremely disorganized and couldn't even get contact information correctly, with every attempt to reach them unsuccessful.
• The reviewer criticized the visit as incompetent, noting vitals weren't taken promptly and the doctor had to be guided over the phone to run tests, with delayed results.
• The reviewer observed staffing overload, describing the MD performing multiple roles, contributing to a sense of disorganization.

Review

The clinic comes across in these experiences as a relatively new, bright, and very patient-focused facility that wears its strengths proudly - clean, modern spaces, a welcoming front desk, and a care team that many patients describe as compassionate and attentive. Several reviews highlight an excellent first impression: a brand-new environment, a kid-friendly corner in the waiting room, and processes that make it easy to book an appointment quickly, including using the Zocdoc app to secure slots the next day. The overall vibe is that of a professional, courteous operation where staff members strive to be helpful and responsive from the moment you call or check in.

A recurring thread of positivity centers on the people who greet you and who care for you during visits. Katherine, the receptionist in one account, earns praise for being extremely kind and informative, setting a tone of excellent phone etiquette and helpfulness. At the front desk, Ana is noted for efficient check-ins and verifying insurance so patients can navigate forms with less friction. Corrine and Martina receive standout appreciation as well; Martina, in particular, is described as passionate and going above and beyond, which helped many patients feel their visit was well supported. Shanta Smith (NP) is singled out for her teamwork with Jessica at the front desk and Ana in the medical assistant role, all contributing to a sense of being well cared for. Across multiple reviews, the sentiment is that the staff are capable, friendly, and genuinely invested in making each visit smooth and reassuring.

The clinical team itself also receives substantial praise. Dr. Anthony is repeatedly described as knowledgeable, relatable, and patient, with patients noting that he explained tests and next steps clearly and treated them with care. Dr. Iwelunmor is commended for humility, friendliness, and gentleness, with one reviewer highlighting how he takes time to explain checks and tests and to outline the follow-up plan. Carla, who attended to a patient with severe back pain, is described as attentive, compassionate, and a clinician who truly listens and helps patients feel understood. For families or individuals looking for primary care alongside urgent care, the presence of a doctor who "opened the place" and is actively building relationships with new patients is seen as a strong foundation for the clinic's long-term growth. An on-site portal and the promise of a printed visit summary at checkout further contribute to a sense of transparency and continuity of care.

Several reviewers emphasize the efficiency and convenience of the urgent care experience. The facility is praised for being fast and well organized, with references to quick check-ins, short wait times, and care that allows patients to feel they were seen and heard promptly. The option to receive care and then complete administrative steps without a long stay - combined with the ability to access test results through a patient portal - adds to the impression that this clinic can handle walk-in care and routine needs with ease. Some patients even report additional wellness offerings, such as IV Vitamin hydration in a medspa setting, as a value-added feature of the visit.

However, not all experiences were flawless, and several reviews discuss real frustrations that can overshadow otherwise positive care. One visit during a work trip is described in stark terms: the physician was also managing front-desk duties and other tasks, which created a jarring departure from the expected role for a clinician. The clinician reportedly took vitals late, performed tests such as a covid/RSV/flu test without immediate knowledge of how to run them, and relied on a lengthy phone consultation with someone else to walk through the testing procedure. The patient waited for two hours for test results and then had to return to the hotel before hearing back the next day, leaving a lingering impression of poor coordination and inefficiency. Some reviewers expressed that the encounter reeked of incompetence, regardless of the outcome, and suggested that staffing demands and workflow were contributing factors beyond individual fault.

Billing and communication issues contribute to some of the strongest negative impressions. A few reviewers describe being billed directly for services that they believed should have been covered by insurance, despite explicit instructions to bill the insurer. One patient reported paying a $400 bill after being told that insurance would be billed, only to discover that the claim had not been filed. The experience culminated in a decision to avoid further contact with the clinic rather than pursue the dispute, signaling a significant dissatisfaction with the billing and follow-up process. Another review mentions a $250 charge for lab work with no subsequent outreach or resolution, leaving the patient with a sense of being left in the dark and unable to obtain answers. The sentiment across these accounts is that administrative disorganization and poor communication can overshadow the clinical care, leaving patients feeling frustrated and uncertain about what they were billed for and why results or follow-ups were delayed.

Taken together, the collection of reviews paints a nuanced portrait of a clinic with a lot of potential and a largely positive patient-facing experience, tempered by serious opportunities for improvement. On the one hand, patients consistently praise the staff's kindness, the doctors' expertise and approachability, the clean and modern environment, and the efficiency of many urgent-care visits. On the other hand, there are credible and recurring concerns about consistency in bedside handling, the reliability of testing and result timelines, and, most prominently, billing accuracy and communication. The clinic appears to be a newer establishment still dialing in workflows, particularly around insurance processing, patient follow-up, and ensuring that every staff member can operate in their primary role without being pulled into ancillary duties during a patient encounter.

For anyone considering a visit, these reviews suggest a balanced approach: you can expect professional, compassionate care from many clinicians and staff, and you may encounter an exceptionally smooth experience with appointment-setting, patient portals, and quick service. At the same time, it would be prudent to confirm billing expectations up front, verify insurance claims will be filed, and clarify who to contact for results and follow-up if anything seems unclear. If you encounter issues, there are several staff members repeatedly named for their helpfulness and willingness to assist, but it appears that a clear line of communication and a proactive approach to administrative details will go a long way toward ensuring a consistently positive visit. Overall, the clinic shows strong promise as a capable primary and urgent care option with a caring team, while also highlighting the ongoing need for sharper operational consistency.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.4 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.4 miles)

Restaurants

• Olive Garden (0.1 miles)
• McDonald's (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Wendy's (1.3 miles)
• Miller's Ale House - Alpharetta (1.5 miles)
• Gate City Brewing Company (1.6 miles)
• North River Tavern (2.1 miles)

Physicians

• Southeastern Endocrine & Diabetes PC (1.3 miles)
• North Roswell Internal Medicine (2.1 miles)
• Resurgens Orthopaedics (2.3 miles)
• Thomas Eye Group - Roswell Office (2.6 miles)
• MRI & Imaging of North Fulton (2.6 miles)
• Alpharetta Pediatrics (2.6 miles)
• Modern Ob/Gyn (4.1 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (2.6 miles)
• Starbucks (4.3 miles)
• Starbucks (5.4 miles)
• Starbucks (7.2 miles)
• Starbucks (7.2 miles)
• Starbucks (7.4 miles)

Hospitals

• North Fulton Regional Hospital (2.5 miles)
• North Fulton Hospital Cancer Center (2.5 miles)

Theaters

• AMC DINE-IN North Point Mall 12 (2.6 miles)
• Regal Avalon (4.5 miles)
• Movie Tavern Sandy Plains (5.5 miles)

Places of Worship

• North Atlanta Church of Christ (4.3 miles)
• St Brigid Catholic Church (4.3 miles)
• North Point Community Church (4.8 miles)
• Congregation Etz Chaim (6.7 miles)

Parks

• Morgan Falls Overlook Park (4.7 miles)
• Georgetown Park (6.9 miles)
• Union Hill Park (7.3 miles)