Folkston Park Care And Rehabilitation Center

Pros

• The staff, including nurses Sarah, Jennifer, and Niki, consistently provided care with smiles and kindness, making the family feel welcome.
• Mr. Fred was proactive in addressing concerns and showed a commitment to improving communication and support for families.
• The facility made efforts to keep residents groomed by providing regular showers and haircuts.
• The staff developed strong emotional connections with residents, treating them like family, which was evident during difficult times.
• Communication from the nursing home regarding the resident's well-being was timely and informative, ensuring peace of mind for the family.
• The staff demonstrated a caring attitude by promptly notifying family members about any falls or injuries.
• Overall, the family's experience reflected a positive environment where both residents and their loved ones felt valued and cared for.

Cons

• The initial communication from the staff was poor, with calls often going unreturned.
• Clothes belonging to the resident were frequently misplaced, causing frustration for the family when inquiring about them.
• The laundry staff displayed a rude attitude when asked about missing clothing items.
• There was a lack of empathy from management during a meeting regarding complaints about care.
• The business manager failed to follow up as promised, leading to further disappointment for the family.
• The facility had issues getting residents out of bed regularly; the reviewer noted their loved one was always found in bed during visits.
• Residents' clothing often got mixed up, with personal items disappearing or being mismatched.

Review

The experience of caring for a loved one in a nursing facility can be filled with challenges and emotional turmoil, as highlighted by a family member’s account of their father's stay since July 2023. Initially hopeful for improved care, the journey taken by the reviewer was fraught with frustration and concern regarding communication and the overall wellbeing of their father. The absence of timely responses from staff, especially during critical moments when questions arose about his care, led to a growing sense of helplessness. As they attempted to engage with different staff members, they often found themselves being referred from one person to another without adequate resolution or support.

During these initial visits, the reviewer took it upon themselves to maintain their father’s cleanliness by regularly cleaning his room. They expressed an emotional need to connect personally with their father by bringing their own chair to sit comfortably beside him. However, frustrations escalated when clothing mismanagement occurred; on one particular visit, the reviewer discovered that their father was wearing ladies' jeans and someone else's shirt, which sparked feelings of anger and disappointment that were compounded by an unsatisfactory response from laundry staff who exhibited a dismissive attitude when confronted about missing clothes.

In September 2023, after persistent efforts and direct communication with Mr. Fred—a staff member identified as pivotal in addressing concerns—the reviewer felt that some progress was being made. Although Mr. Fred reached out following a formal complaint lodged due to the inappropriate attire issue, the initial interaction lacked empathy on his part according to the reviewer. Tensions escalated further when they met him and Ms. Butler in-person at their father's oncologist appointment. In this meeting, while expressing deep-seated worries about their father’s declining health, the reviewer felt overwhelmed with emotion but still wanted clarity on how best to navigate the facility’s communications system.

The relationship between family members and nursing home staff is crucial for ensuring quality care; therefore, it was heartening for the reviewer to note improvements in communication following their complaints. They acknowledged feeling better about interactions moving forward but indicated that many issues persisted earlier in their experience—like missed meetings promised by staff or lack of outreach from certain management personnel despite multiple requests for assistance. Nevertheless, they commended specific night nurses like Sarah, Jennifer, and Niki for consistently offering smiles and kindness while caring for residents.

While setbacks marred aspects of care—such as frequent instances where patients remained in bed rather than getting up for activities—the overall sentiment conveyed was overwhelmingly supportive of how deeply caring the nursing staff were towards residents like their father. Even during difficult moments such as his passing away at night—a heartfelt experience where staff showed genuine emotion—it was evident that bonds had formed between caregivers and residents alike; something rare in nursing homes which imbued comfort amidst grief.

In summary, although there were significant hurdles encountered throughout this caregiving journey—from clothing mix-ups to inadequate mobility support—the review ultimately emphasizes an appreciation for discovering compassionate individuals within the facility's team who treated not just patients but families with dignity and warmth. Thus far into this journey together at what could have been just another nursing home environment transformed into something resembling familial connection through shared experiences among caretakers and residents alike has positioned them favorably towards positive reflections on this community-centered approach toward elder care—even amid imperfections along the way.

Physicians

• Folkston Family Practice (0.4 miles)
• Conviva Care Center Hilliard (11.3 miles)
• Callahan Family Practice (21.6 miles)
• Powell Total Medical (21.8 miles)

Transportation

• Folkston Railroad Depot (0.5 miles)
• Folkston Funnel Train Watching Platform (0.6 miles)
• Hertz Rent A Car (0.9 miles)
• U-Haul (1.3 miles)
• U-Haul Neighborhood Dealer (9.1 miles)
• Railroad (14.2 miles)

Pharmacies

• Walgreens (0.5 miles)
• Folkston Pharmacy (0.5 miles)
• Hilliard Pharmacy (11.5 miles)
• Winn-Dixie (13.1 miles)
• Callahan Pharmacy (21.6 miles)
• Winn-Dixie (21.7 miles)
• Walgreens (21.8 miles)

Restaurants

• Whistlin Dixie (0.5 miles)
• Los 3 Mariachis (0.5 miles)
• Quick-Chic of Folkston (0.5 miles)
• Thai Smile (0.5 miles)
• Train Station Cafe (0.5 miles)
• Okefenokee Restaurant (0.6 miles)
• Subway (0.7 miles)

Places of Worship

• Philadelphia Freewill Bapt Chr (0.5 miles)
• People's Baptist Church (0.5 miles)
• Calvary Baptist Church (0.7 miles)
• Jerusalem Holiness Church (0.7 miles)
• First Baptist Church Pastorium (0.7 miles)
• Southern Baptist Convention (0.8 miles)
• Mt New Home Baptist Church (0.8 miles)

Cafes

• Kubs Coffee & What Not Shop (0.6 miles)
• R & R Wing Cafe (11.3 miles)
• Panera Bread (21.7 miles)

Parks

• Veterans Park (0.6 miles)
• D.H. “Buck” Buchanan Town Square Park (11.5 miles)
• Ralph E Simmons State Forest (12.9 miles)

Hospitals

• Charlton Memorial Hospital (0.7 miles)