Douglasville Nursing And Rehabilitation Center

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Pros

• Ms. Emily, Ms. Nedwin, and Ms. Keke provided exceptional care for patients, going above and beyond their duties to ensure their loved ones were well taken care of.
• Evyonne, the social worker, demonstrated outstanding empathy and kept family members informed about their loved ones' progress.
• The nursing staff at Douglasville Nursing and Rehab showed compassion and competence, providing a comforting environment during difficult times.
• Many visitors noted the cleanliness of the facility and the friendly demeanor of both the staff and administration.
• Recent changes in administration have led to a more welcoming atmosphere and improvements in patient care, as observed by families touring the facility.
• Families expressed gratitude for positive experiences and indicated they would return to Douglasville Nursing and Rehab if needed in the future.
• The physical therapy team received praise for effectively helping patients regain mobility after surgery or illness.

Cons

• The facility lacked cleanliness and adequate care for patients, with staff being described as uncaring and irresponsible.
• A patient experienced neglect, including going two days without medications and being left in soiled bedding overnight.
• Communication issues were prevalent, with families not being updated about their loved ones' conditions or receiving timely responses from the staff.
• A family member found their loved one incoherent and unresponsive after a 25-day stay, raising concerns about the quality of care received.
• There were reports of understaffing, leading to poor patient supervision and inadequate attention to medical needs.
• Multiple reviews indicated negative experiences related to miscommunication regarding a patient's status and necessary care procedures.
• One reviewer stated they would never recommend the facility due to severe negative experiences with patient treatment and communication breakdowns.
• A visitor witnessed staff members not adhering to safety protocols during the COVID-19 pandemic, indicating a lack of responsibility on the part of management.

Review

The reviews for Douglasville Nursing and Rehabilitation Center present a complex picture of the facility, oscillating between commendation for individual staff members and concerns regarding overall care quality. Several families expressed profound gratitude toward specific employees who provided exceptional care during difficult times. For instance, one review highlighted the exemplary service of Ms. Emily (Head Nurse), Ms. Nedwin (Social Worker), and Ms. Keke (Nurse), who went above and beyond in caring for a patient over three months, even coming in on their days off to ensure his well-being. This family felt immense appreciation for the dedication, concern, and patience demonstrated towards their loved one daily, noting that such efforts should be applauded as part of outstanding healthcare.

However, this praise stands in stark contrast to alarming accounts from other reviewers who reported distressing experiences regarding patient care at Douglasville. One individual recounted the heartbreaking moment they discovered their mother in her last stages of life without prior notification from the staff—a situation compounded by several other negative encounters leading up to that point. Such incidents raise significant concerns about communication practices within the facility and suggest systemic issues that potentially compromise patient safety and dignity.

Further grievances involved inadequate attention to patients' medical needs and lack of responsiveness from nursing staff. One review detailed how a mother-in-law's condition deteriorated noticeably during her stay, raising red flags about the monitoring protocols or general oversight provided by nursing personnel. The tale of another family member encountering confusion regarding treatment—missing eyeglasses and misinformation about mobility—underscores the apparent lapses in both care coordination and communication prevalent at Douglasville.

In contrast, there were also positive notes highlighting improvements within the facility since new management came on board. Some visitors remarked upon cleaner environments, an inviting atmosphere with smiling staff members, and responsive admission teams dedicated to enhancing visitor experiences—a sign indicative of positive changes stemming from recent administrative shifts. These sentiments indicate that while families have had contrasting experiences historically at Douglasville Nursing & Rehab Center, there is hope among some visitors for an upward trajectory resulting from these changes.

Nevertheless, not all feedback post-management change was encouraging; some reviews suggested ongoing staffing shortages which led to critical gaps in patient care continuity. A reviewer recounted harrowing instances where a loved one went without medication due to mix-ups amid understaffing conditions while enduring unsanitary situations despite being under specialized respiratory care—a disturbing narrative alarming enough to compel a family advocate into action against what they perceived as negligence in eldercare practices.

Ultimately, these varied perspectives provide essential insight into Douglasville Nursing & Rehabilitation Center’s operations: remarkable acts from certain dedicated caregivers exist alongside systemic failures needing urgent attention. While some families left with confidence in returning should additional rehabilitation services be required—thanks notably attributed to proactive individuals like Evyonne—the prevailing anxiety surrounding insufficient staffing levels or poor communication remains unresolved for many others looking for reliable elderly care options.

As prospective residents consider placements at Douglasville Nursing & Rehab Center or similar facilities across regions grappling with elderly care challenges influenced by staffing crises exacerbated by recent events like the pandemic—reviews indicating both personalized devotion alongside criticism serve as valuable beacons guiding families seeking compassionate environments conducive to healing rather than hindrance amidst vulnerable transitions experienced later in life.

Restaurants

• Subway (1.3 miles)
• Farmer's Table (1.5 miles)
• Chick-Fil-A (2.5 miles)
• Red Lobster (2.6 miles)
• Sea Breeze (2.7 miles)
• Atlantic Buffet (3.2 miles)
• Cracker Barrel (3.3 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.4 miles)
• Apothecary Shoppe Pharmacy (4.7 miles)
• Medicine Shoppe (4.9 miles)
• Douglas Discount Drugs (5.4 miles)

Physicians

• New Vision Optical (2 miles)
• Kaiser Permanente Douglasville Medical Office (3.3 miles)
• Boulevard Smiles (3.4 miles)
• Nayak & Nayak: Nayak Mina MD (4.2 miles)
• Wellstar Douglas Surgical Associates (4.2 miles)
• Atlanta West Gastroenterology (4.2 miles)
• Advanced Neurology Center (4.2 miles)

Parks

• Hunter Park (3.7 miles)
• Cochran Mill Nature Center (9 miles)
• Gold Dust Park (9.2 miles)
• Sweetwater Creek State Park (10 miles)
• Stonewell Park (11.4 miles)

Theaters

• Regal Arbor Place & IMAX (3.8 miles)

Cafes

• Panera Bread (4.1 miles)
• Starbucks (4.2 miles)

Hospitals

• WellStar Douglas Hospital (4.8 miles)
• Tanner Medical Center Newborn Nursery (8 miles)

Places of Worship

• Church At ChapelHill (5 miles)
• Lithia Springs United Methodist Church (10.2 miles)
• Southern Baptist Convention (10.3 miles)
• Atlanta West Pentecostal Church (10.8 miles)
• Peachtree Community Church (10.9 miles)
• Linked UP Church (12.1 miles)