Consulate Health Care Of Vero Beach

1310 37Th Street, Vero Beach, FL 32960

For more information about senior living options: (844) 490-3973

3.7 from 95 reviews
5 stars
53
4 stars
13
3 stars
3
2 stars
1
1 stars
25

Skilled Nursing Facility

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    Overall Review of Consulate Health Care Of Vero Beach

    Pros

    • pro The facility is very clean, and the staff are attentive and hard-working.
    • pro The facility is clean, and the staff are nice and very helpful.
    • pro The staff show care and consideration to residents; the physical therapists are wonderful, patient, and thorough.
    • pro The staff were cordial and professional.
    • pro Some staff were very helpful and greeted visitors warmly.
    • pro So far, the stay has been amazing; the resident has become more active, enjoys everyone there, and loves the food.
    • pro The administrator, nursing, and rehab team have gone above and beyond to make her stay comfortable and help her get stronger each day.
    • pro The nurse in charge of room 130 was wonderful, helpful, warm, and caring.
    • pro The food is delicious.

    Cons

    • pro The facility was described as filthy and unhygienic, with dirty floors and unsafe conditions.
    • pro It was perceived as severely understaffed, leading to long response times to patients' needs.
    • pro Communication was poor; calls often rang endlessly and voicemails went unanswered.
    • pro Medication management was criticized, with nurses arguing about meds and failing to administer PRN doses when needed.
    • pro Discharge planning was mishandled, delaying transfer even when the patient could be discharged.
    • pro Patients were exposed to unsafe conditions, such as injuries from rusty chairs and delayed medical attention.
    • pro Call lights were left unanswered for extended periods, causing fear for patients' safety.
    • pro Some staff were perceived as rude, dismissive, or unhelpful toward patients and visitors.
    • pro Insults or humiliating comments about patients were reported by staff in front of others.
    • pro A change in ownership was associated with a perceived decline in quality, with the facility described as "toilet grade" and "horrible."

    Review

    What emerges from these many firsthand reflections is a facility that lives in stark, sometimes jarring contrast. On one hand, there are notes of reverence and gratitude - claims of care that feels personal and attentive, moments when staff are described as cordial, professional, and genuinely invested in helping residents get stronger, fed, and happy. In several entries, families speak about clean spaces, helpful front desk staff, and therapists who are patient, thorough, and skilled. A few reviewers highlight bright moments: the physical therapy team doing an excellent job, the center staying clean and lively, and even music and entertainment helping lift spirits. Some families recount that their loved ones have become more active, healthier, and more engaged, with meals that are described as delicious and the atmosphere as supportive. One reviewer from a Missionary Department notes a faith-centered, comforting message - reminding readers that "our theme? this world is not our home" and praising the care as part of a larger sense of purpose and protection in God's hands.

    But these positive notes sit alongside a wide array of deeply troubling experiences that several families say far outweighed the good. A recurring thread is under staffing and the consequences that follow. Multiple reviewers describe long wait times for responses to call buttons, with some reporting minimum thirty-minute delays and instances where no one answers the phone or returns messages. One family member says the facility was impossible to reach and that this lack of communication left them feeling concerned for a loved one's well-being. The sense of being unable to reach someone who can provide timely updates or make decisions about a loved one's care is a common gripe, amplified by reports that family members, medical proxies, and power of attorney holders were not consistently consulted or informed about important decisions.

    Medication management and medical responsiveness also surface as serious concerns. A number of reviews recount experiences where medications listed as "PRN" were not administered in a timely manner, or where nursing staff appeared to be uncertain or dismissive when asked about a patient's meds. One troubling account describes an ER visit triggered by a medication issue, followed by a lack of follow-up from the medical team. In several entries, families describe disagreements with staff over discharge timing and home-health arrangements, with social workers and administrators giving conflicting information or delaying discharge even when a resident appeared ready to leave. There are mentions of misunderstandings about who determines discharge - "the social worker" versus the physician or doctor's orders - leaving families feeling trapped and frustrated.

    Safety and cleanliness concerns also appear with frequency. A few reviewers point to rusty wheelchairs, inadequate supervision, and "filthy" conditions, with needles, wrappers, and other debris on floors, creating an alarming sense of neglect. There are testimonies about broken or under-maintained equipment, incessant alarms, and rooms that felt cramped or poorly designed for safe use with walkers and oxygen devices. Some families describe feeling unsafe as their loved ones experienced health scares or necessary care tasks that were not promptly addressed, including oxygen needs and changes in oxygen bottles. In one especially pointed negative review, the facility is described as having "gone to hell" since a change in ownership, with a caller labeling it "toilet grade" and urging state investigation.

    No shortage of strong opinions exists about staff culture and the day-to-day climate. Some reviewers contrast the compassionate, engaged caregivers - named individuals like a CNA named Lindsay/Lindsey who stood out for her dedication - with others who seemed indifferent, distracted, or overly casual about patient well-being. Comments about staff attitudes range from praise for greeting patients warmly and being helpful to criticisms that some staff "looked at you crazy" or treated visitors like an inconvenience. One reviewer even recounts an extremely negative interpersonal exchange, including a staff member shouting at a patient in front of others, underscoring the emotional toll these moments can take on families who are already anxious about a loved one's health.

    Discharge planning and transitions add another layer of complexity to the picture. Several reviews depict a disjointed process where families felt misled or blocked from timely discharge or transfer to home health care. The tension between inpatient care and the desire to move a patient home when appropriate is palpable. Some reviews specifically mention the trial of coordinating with social workers, doctors, and home-health agencies, and being told conflicting information about when and how a patient could be discharged. In contrast, a few other reviews recount excellent coordination, with administrators and rehab teams going "above and beyond" to ensure a smooth and comfortable stay for a loved one, including making sure rehab goals are pursued and that the patient feels supported.

    The overall mosaic suggests a facility that has temporarily bright spots and consistent care in certain units or shifts, alongside serious, widely reported failures in other times and areas. A number of families emphasize the essential truth that care quality can vary dramatically depending on staffing levels, management, and the specific caregivers assigned to a resident. Some reviewers draw comfort and resolve from faith-filled perspectives or from experiences of steadfast devotion among particular staff members, while others urge vigilance and advocacy - warning prospective families that strong, persistent advocacy is often necessary to secure attentive care, timely communications, and safe conditions. In this complex landscape, the underlying message is clear: care quality is not monolithic here. It fluctuates with leadership changes, staffing realities, and the day-to-day temperament of those entrusted with residents' health and safety.

    Features

    Housing

    • 159 resident community capacity 159 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Located in Vero Beach, FL, Consulate Health Care is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. For convenience and relaxation, the community provides a beauty salon, fully furnished accommodations with private bathrooms, and access to cable or satellite TV. Residents can also enjoy spending time outdoors in the garden or outdoor spaces provided. To promote an active lifestyle, Consulate Health Care offers various activities such as fitness programs, resident-run activities, and planned day trips. Additionally, there is a gaming room, small library, and computer center for entertainment and leisure. With a focus on wellness, the community has a fitness room and wellness center available for residents. Alongside this, there is also a restaurant-style dining area where residents can enjoy delicious meals prepared by the staff who cater to special dietary restrictions such as diabetes diet needs. Consulate Health Care prioritizes its residents' safety by providing 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. The community assists with medication management and offers a mental wellness program to support emotional well-being. In terms of transportation services, Consulate Health Care arranges both non-medical transportation for general needs as well as transportation to doctor's appointments for residents' medical requirements. Additionally, there are numerous nearby amenities including cafes, parks, pharmacies, physicians' offices hospitals nearby which provide further convenience for residents' needs. The community aims to provide high-quality care in a comfortable environment where seniors can thrive while enjoying an array of amenities and services tailored to their unique needs.

    Nearby Places of Interest

    Physicians

    • Tim Ioannides, MD (0 miles)
    • The Advance Center for Surgery (0.1 miles)
    • Vero Cosmetic Surgery and MediSpa - Bailor MD Frazier MD (0.1 miles)
    • Indian River Gynecology MD FACOG (0.2 miles)
    • Cardiology Associates (0.2 miles)
    • Indian River Primary Care (0.2 miles)
    • Indian River Cardiac Rehab Center (0.2 miles)

    Hospitals

    • Medical Specialty Procedures L.C (0.1 miles)
    • Indian River Memorial Hospital Heliport (0.1 miles)
    • Indian River Memorial Behavioral (0.2 miles)
    • Labor And Delivery (0.3 miles)
    • Indian River Medical Center (0.3 miles)

    Pharmacies

    • Miller's Health Mart Pharmacy (0.7 miles)
    • Jmac Partners (1.8 miles)
    • Walgreens (2 miles)
    • Osceola Pharmacy (2 miles)
    • Health Mart Pharmacy (2 miles)
    • Walmart Pharmacy (2 miles)
    • CVS Pharmacy (2 miles)

    Places of Worship

    • Trinity Episcopal Church (1.3 miles)
    • Calvary Chapel Vero Beach (1.9 miles)

    Transportation

    • Vero Beach Municipal Airport (VRB) (1.3 miles)
    • Vero Beach Municipal Airport (KVRB) (1.4 miles)
    • Avis Rent A Car (1.5 miles)
    • Paris Air (1.8 miles)

    Parks

    • Pocahontas Park (1.4 miles)
    • Riverside Park (2.1 miles)

    Restaurants

    • Larry's Roadside Family Restaurant (1.4 miles)
    • The Grove (1.5 miles)
    • The Italian Kitchen (1.5 miles)
    • Pizzoodles (1.5 miles)
    • Mr Manatee's Casual Grille (1.5 miles)
    • Kata By Sake (1.5 miles)
    • Blue Agave (1.6 miles)

    Cafes

    • Riverside Cafe (1.8 miles)
    • Panera Bread (1.8 miles)
    • The Original Brooklyn Water Bagel Co. (2 miles)
    • Rio Coco Beans (2 miles)

    Theaters

    • The Majestic 11 (2.2 miles)

    Frequently Asked Questions

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