Residents and families describe both very caring staff and staff who seem indifferent.
Many reviews praise staff for kindness, compassion, and hands-on help, including nurses and CNAs who residents felt truly looked after them. Several families also talk about staff helping with therapy progress and keeping people engaged in activities.
On the other hand, a cluster of one-star reviews say communication is poor and care feels neglectful, including rude or aggressive interactions and reports that staff do not properly respond to needs.
caveat12 reviews mention this
Hygiene and cleanliness complaints
Multiple reviews raise serious concerns about cleanliness and hygiene.
A number of reviews describe filthy rooms or unacceptable hygiene, including odors and dirty conditions. Several also mention issues like dermatitis, wounds or sores developing during the stay, and neglect behaviors such as long periods in soiled diapers or missed bathing.
Other reviews add pest concerns and examples of residents not getting showers, which further reinforces the cleanliness complaints in the negative feedback.
differentiator3 reviews mention this
Rehabilitation outcomes split sharply
Therapy and rehab results are described very differently by different families.
Some families say rehabilitation support helped a loved one make meaningful gains, including returning to walking and recovering after a serious health event. These reviews describe patient, hands-on therapy and nursing help with day-to-day needs while recovering.
Other reviewers report that rehabilitation did not help as expected, including staying unable to walk after months and describing rehab as ineffective.
common7 reviews mention this
Dining and food experiences differ
Dining is a mixed experience, with praise for food and concerns about getting enough to eat.
Several residents and families talk positively about meals and the dining experience, including enjoying the dining room with other residents and praising how dining has been revamped. Others specifically say the food is good and that staff help make sure residents get to activities and meals.
At the same time, some one-star reviews include complaints about feeding and meal support, with claims that residents were not getting cared for during meals or were not being fed appropriately.
caveat5 reviews mention this
Communication troubles come up often
Several reviews describe difficulty getting timely communication and follow-through.
A recurring complaint is that families cannot reach someone when they call, with mentions of phone mailboxes not working and staff not responding. Others describe missed updates and communication problems that affected their ability to coordinate care during a stay.
Even when some staff members are described as kind, the negative reviews emphasize that basic responsiveness and coordination were not consistent.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
St. Petersburg-Clearwater International (4 miles away)
Tampa International (13 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Mercel's Bake Shop (0.5 miles)
Burger King (0.5 miles)
Pollo Tropical (0.9 miles)
McDonald's (1 miles)
Chick-Fil-A (3.1 miles)
Noble Crust (3.3 miles)
Courtside Grille (3.6 miles)
Parks
Freedom Lake Park (0.8 miles)
Fossil Park (3.5 miles)
Northwest Park (4.2 miles)
Crescent Lake Park (5.2 miles)
Azalea Park (5.3 miles)
Largo Central Park (5.9 miles)
Cafes
Panera Bread (1 miles)
Kristina's Cafe (3.3 miles)
Mazzaro's Italian Market (4.2 miles)
Bula Kafe (5.3 miles)
Panera Bread (5.4 miles)
Bandit Coffee Co. (5.7 miles)
Starbucks (5.8 miles)
Theaters
Regal Park Place & RPX (1.1 miles)
Places of Worship
Christ The Cornerstone (1.8 miles)
Allendale United Methodist Church (4 miles)
Pharmacies
CVS Pharmacy (2.1 miles)
Walgreens (2.4 miles)
Winn-Dixie (2.5 miles)
CVS Pharmacy (2.8 miles)
CVS Pharmacy (2.9 miles)
Walgreens (2.9 miles)
Winn-Dixie (3.1 miles)
Physicians
Wellspring Cancer Center (2.5 miles)
Carillon Sports & Family Medicine (2.6 miles)
Skin Wellness Center (2.6 miles)
Village Family Practice (3.4 miles)
Ear, Nose and Throat Associates (3.5 miles)
Bay Area Medical (3.6 miles)
Updegraff Laser Vision (3.8 miles)
Transportation
St Pete-Clearwater International Airport (PIE) (3.9 miles)
Gateway Care Center on seniors.fyi includes 10 photos including images showing bedroom, landscaping, water, windows, healthcare, flag, swimming pool, interior, and more.
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Healthcare
Water
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
St. Petersburg-Clearwater International (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Comprehensive amenities, 24/7 care, and engaging activities.
Weight Training for Seniors: Building Strength and Vitality
Understanding the Sandwich Generation: Stress and Responsibilities for Multigenerational Caregivers
8 Essential Assistive Devices for Older Adults
