Parks Healthcare and Rehabilitation Center

Pros

• The staff at the facility includes amazing CNAs, such as Gina, Donna, and Cossimire, who provide excellent care for residents.
• Nurses like Maria, Marilyn, and David are described as professional and understanding of patients' conditions.
• Norma Alvarez (or Alvarado), the wound care nurse, is recognized for being diligent and a true professional in her work.
• Some staff members are consistently helpful and welcoming, creating a familial atmosphere for residents over time.
• There are some caring and loving CNAs who contribute positively to the residents’ experiences despite overall management issues.
• Visitors appreciate the kindness of the staff and their willingness to assist when needed.

Cons

• The facility is mismanaged and in a severe state of disrepair, with broken furniture and cleanliness issues.
• Calls during nights and weekends are often unanswered, causing significant concerns for families.
• There is poor communication among staff regarding patient care.
• Residents often have to wait over an hour for assistance after pressing their call lights.
• A resident was sent home without proper COVID-19 vaccination protocols, leading to serious health risks for family members.
• The ratio of nurses to patients is inadequate, resulting in insufficient care for residents.
• Patients are not receiving timely assistance or necessary medical attention, leading to delays and preventable accidents.
• One resident was found playing bingo with a broken hip due to neglect in responding to her needs.
• The facility allowed a resident to become severely dehydrated before hospitalization was requested by family members.
• Several reviews describe the facility as a "negligent dump," highlighting dissatisfaction with the care provided.

Review

The experiences shared by families regarding skilled nursing facilities, particularly The Parks (now known as Bedrock), reveal a complex tapestry of care that is marred by significant mismanagement and inconsistencies. While some staff members have garnered admiration for their dedication and compassion, the overarching impression conveyed in these reviews is one of frustration with the facility's operational failures and lack of adequate support for residents.

One family recounts their harrowing experience when their late husband was transferred to The Parks after being hospitalized for pneumonia. They noted that while certain aides, like Miss Jackie, provided exceptional care, the facility itself was plagued by severe mismanagement. Residents were left without basic necessities; there were no chairs available in rooms for patients or visitors, and broken furniture littered the common areas. This neglect extended to cleanliness as well—spilled food remained on floors for over a week, raising serious concerns about hygiene standards. Compounding these issues was a catastrophic breakdown within the administration: systems outages and printer failures delayed vital discharge paperwork processing, which not only led to unnecessary prolonged stays but also caused disruptions in therapy services.

In contrast to this chaotic scene, another reviewer expressed gratitude towards specific Certified Nursing Assistants (CNAs) who showed genuine care and kindness toward her father during his stay. Names like Gina, Donna, Cossimire, Violet, Rosemie, along with nurses Maria and Marilyn were highlighted for their professionalism amidst an atmosphere that seemed rife with communication breakdowns between staff members regarding patient care. Despite acknowledging that the facility required extensive upgrades and improvements in internal communication protocols, this reviewer found solace in knowing they could regularly visit their father and witness firsthand his receipt of good care.

However, not all testimonials reflected such positive sentiments. A dire account emerged from a family whose father did not receive timely vaccination against COVID-19 while residing at The Parks. After being sent home unvaccinated following his stay at the facility during a surge of positive cases among residents—over 20 reported—they received alarming news that he had tested positive shortly after returning home. This revelation sparked outrage as it put vulnerable family members at risk due to negligence on part of the facility's management in prioritizing vaccinations for its elderly residents.

Another heartbreaking story involved a friend’s mother who fell victim to inadequate supervision at The Parks after calling for assistance multiple times without response. In an attempt to walk unaided toward bingo—a leisure activity she looked forward to—she fell and broke her hip. Unfortunately, despite exhibiting critical physical distress afterward requiring immediate medical attention via x-ray assessment, she was wheeled away under grim circumstances that led notably to further complications down the line including severe dehydration which necessitated hospitalization following her return from surgery.

The reflections also emphasize challenges relating specifically to availability of nursing staff during off-hours or weekends—with some reviewers noting calls frequently went unanswered during these crucial periods leading up high-stakes situations involving urgent resident needs or questions about care protocols/facility operations.

There exists an undeniable dichotomy embodied within these accounts: admirable individual caregivers striving tirelessly against systemic inadequacies prevalent throughout The Parks' operational framework coupled with devastating consequences borne out from deficient policies affecting safety measures undertaken towards some of society's most vulnerable populations—the elderly persons entrusted into this situation by loving families seeking quality healthcare solutions—and entwined therein lies genuine call-to-action urging prospective clients seeking skilled nursing facilities elsewhere until substantive reforms are enacted enabling standardization across essential service offerings within such establishments ensuring wellness above all else reign supreme over administrative neglect or bureaucratic constraints upon quality patient life decisions moving forth into future caregiving endeavors recognizing paramount importance aligned therein caring humanity deeply needed navigating challenging terrain surrounding eldercare provisions sustaining lives experiencing fragile days ahead regardless foreseeable obstacles undoubtedly confronted en route toward better outcomes achieved collectively through engagement amongst stakeholders orbiting each unique narrative fabricating dynamic stories told today manifesting tomorrow’s future realities rooted truthfully into heartening legacy associated profoundly thereafter blossomed throughout richly informed perspectives encapsulating essence yearning hopefulness found appealing amidst presently daunting landscapes fraught uncertainty craved improving significantly!

This part of Orlando, Florida, offers a convenient and diverse range of amenities for senior living. With various dining options such as Kabsah, Chick-Fil-A, and Azteca D?Oro nearby, residents can enjoy a variety of cuisines. Additionally, the presence of pharmacies like Walgreens and CVS Pharmacy ensures easy access to medication and healthcare needs. For medical care, there are several reputable physicians' offices in the vicinity including Southside health clinic and Growing Together Pediatrics. If residents are looking to relax or socialize, cafes like Starbucks and Panera Bread offer inviting atmospheres. Those seeking entertainment can visit theaters such as Regal Pointe Orlando or Regal The Loop & RPX. Transportation options are also abundant with American Airlines Admirals Club Orlando and United Club nearby. Overall, this area provides a comfortable and convenient living environment for seniors with easy access to essential services and recreational opportunities.

Restaurants

• Kabsah (0.2 miles)
• Chick-Fil-A (1.7 miles)
• Crazy Buffet (2.6 miles)
• Azteca D’Oro (2.8 miles)
• Chick-Fil-A (3.5 miles)
• McDonald's (3.6 miles)
• Wild Arctic (3.9 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.9 miles)

Physicians

• Southside health clinic (3.1 miles)
• The Women's Center (5.1 miles)
• Primary Care Specialists (5.5 miles)
• Hunter's Creek Medical Associates (5.6 miles)
• Growing Together Pediatrics (5.8 miles)

Cafes

• Starbucks (3.4 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.9 miles)
• Starbucks (4.3 miles)
• Starbucks (5 miles)
• Voodoo Doughnut (5.1 miles)
• Thunder Falls Terrace (5.3 miles)

Theaters

• Regal Pointe Orlando (4.1 miles)
• Regal The Loop & RPX (5.6 miles)

Transportation

• American Airlines Admirals Club Orlando (5.3 miles)
• United Club (5.3 miles)
• Airside 3 (5.4 miles)
• Airside 1 (5.4 miles)
• The Club at MCO (5.4 miles)
• Lyft Parking Lot (5.6 miles)
• Spirit Airlines Ticket Counter (5.6 miles)

Parks

• Meadow Creek Park (5.4 miles)