Overall Review of Palace At Kendall Nursing And Rehabilitation Center
common
46 reviews mention this
Compassionate, professional staff is frequent
Residents and families frequently describe staff as attentive, kind, and professional.
Across many reviews, families say the staff took time to respond, provide support, and treat residents with dignity. Several reviewers name nurses, CNAs, therapists, and social services as especially caring or responsive. A smaller set of reviews describe problems with care and communication, including concerns that patients were not checked on when expected.
differentiator
18 reviews mention this
Rehab and therapy can drive progress
Rehabilitation therapy is a major focus, with many reviewers describing real functional gains.
Many reviews talk about physical therapy working day to day, including helping residents rebuild strength, mobility, and the ability to walk or return home. Several reviewers tie progress to therapists and rehab staff being effective, supportive, and knowledgeable. A few negative reviews raise concerns about whether therapy and supervision were handled appropriately, including incidents involving patient safety.
common
16 reviews mention this
Food and diets are commonly addressed
Meals come up often, with many reviews praising food quality and diet handling.
Multiple reviews say residents enjoyed the food, described it as excellent or comforting, and noted that dietary needs were considered. The community also offers restaurant-style dining and lists special dietary restrictions and diabetes diet support in its dining details. On the other hand, a few reviews complain about neglect in daily care routines and do not describe food positively.
common
12 reviews mention this
Activities help residents stay engaged
Residents are kept busy with scheduled activities and social events.
Reviews frequently mention engaging activities such as group exercises, arts and crafts, music, and scheduled day-to-day programming. Families also describe the activities team as inclusive and a reason residents are more active and comfortable during their stay. This aligns with the community’s listed approach, including community-sponsored activities, resident-run options, and day trips.
common
14 reviews mention this
Clean environment appears both praised
Many reviewers describe the facility as clean and well maintained.
A large share of reviews highlight cleanliness, saying rooms look clean, the building smells pleasant, and the facility is well kept. Residents and families also mention the environment feeling orderly and comfortable. Some reviewers disagree, describing run-down conditions, sanitation concerns, and unpleasant odors in certain rooms or bathrooms.
caveat
11 reviews mention this
Supervision issues show up in some reviews
A recurring complaint involves not being checked on overnight or when help was needed.
Several negative reviews describe situations where residents were not monitored or attended to, especially overnight, leading to injuries or emergency follow-ups. These complaints are often paired with broader concerns about neglect, lack of communication, and staff not responding to call buttons. At the same time, other reviews describe attentive daily support, including nurses and CNAs being present and quick to inform families about changes.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.