Nursing Center At Mercy

Pros

• The facility has good nurses and CNAs.
• The staff is professional, caring, and accommodating.
• The residents are happy with the care provided.
• The facility is clean and offers outdoor seating.
• There is a nice recreation room with daily activities.
• The food is always on time, hot, and well-managed.
• Friendly faces greet visitors at the facility.

Cons

• The clerk is the worst employee they have ever seen in their life, treating family members, residents, and workers poorly.
• There were some assistants with attitudes who didn't want to help and required multiple calls to attend to her mother's needs.
• The staff's response time on weekends was very poor.
• Communication with nurses was difficult due to language differences, as most only spoke Spanish or had strong accents that made it hard to understand them.
• None of the nurses spoke clear English, frustrating the mother who couldn't comprehend them.
• The facility lacks adequate support for a hospitable environment.
• Inconsistent care provided by the staff on different days or shifts.
• The lack of clear English-speaking nurses affected proper communication and understanding between staff and residents/patients.
• Limited assistance and availability from staff members on weekends impacted the quality of care provided.
• Despite having good features like a nice recreation room and outside seating area, there were still negative experiences with certain staff members and language barriers affecting communication.

Review

The Nursing Center at Mercy is a facility that has received mixed reviews from its residents and their families. While some aspects of the facility are praised, there are also concerns raised about certain staff members and the level of care provided on weekends.

One reviewer starts off by emphasizing the positive aspects of the facility, particularly the nursing staff and Certified Nursing Assistants (CNAs). They describe them as good and professional, providing excellent care to the residents. However, they express dissatisfaction with one particular employee, the clerk, who they consider to be the worst employee they have ever encountered. They suggest that a visit from the Equal Employment Opportunity Commission (EEOC) would reveal a hostile environment due to the behavior of this clerk.

Another reviewer shares their experience with their mother's stay at The Nursing Center at Mercy. They found most of the staff to be professional, caring, and accommodating. However, there were a few assistants who seemed unhelpful and had an attitude. This reviewer had to repeatedly call for assistance for their mother's needs. Despite these concerns about some staff members, overall, they felt that their mother was happy in the facility and enjoyed the food. They also note that renovations are currently taking place.

The third review highlights both positive and negative experiences at The Nursing Center at Mercy. On weekdays, the staff was described as great help; however, on weekends, response times were poor. Communication with nurses proved difficult due to language differences; most spoke only Spanish or had accents that made it challenging for residents and families to understand them. Outdoor seating areas were appreciated by residents who enjoyed being outside, while a recreation room provided daily activities. The review concludes by commending clean facilities and friendly faces greeting visitors.

In summary, opinions on The Nursing Center at Mercy vary among reviewers. While there are many positive attributes highlighted such as good nurses, caring CNAs, accommodating staff during weekdays, timely meal service with hot food and prompt tray removal, and clean facilities, there are also concerns raised about specific staff members' attitudes and the level of care provided on weekends. Communication barriers due to language differences were also a frustration for some residents and families. Renovations at the facility indicate an ongoing commitment to improvements.

This part of Miami, Florida offers a diverse range of amenities and services suitable for senior living. With a selection of restaurants offering various cuisines, pharmacies conveniently located within close proximity, and cafes for socializing or enjoying a cup of coffee, residents have easy access to daily essentials. The area also boasts several parks for leisurely walks or outdoor activities, as well as reliable transportation options including the MDT Metrorail and Brightline stations. For spiritual needs, there are nearby places of worship such as Gesu Catholic Church and St Dominic's Catholic Church. Additionally, medical care is readily available with reputable physicians and hospitals like University Of Miami Hospital and Nicklaus Children's Hospital nearby. For entertainment, seniors can visit the AMC Sunset Place 24 theater just a short drive away. Overall, this neighborhood provides a convenient and welcoming environment for seniors looking to settle in Miami.

Restaurants

• Monty's Stone Crab (1.2 miles)
• Old's Havana Cuban Bar & Cocina (1.7 miles)
• Barsecco (1.9 miles)
• Barracuda Taphouse & Grill (1.9 miles)
• Marion (2 miles)
• Greenstreet Cafe (2 miles)
• Sergio's Coral Way (2.1 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Winn-Dixie (2.1 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Starbucks (1.5 miles)
• La Estacion Cafe (2 miles)
• Casa Tua Cucina (2.2 miles)
• Crema Gourmet Espresso Bar (2.7 miles)

Parks

• Regatta Park (1.6 miles)
• Peacock Park (1.9 miles)
• Douglas Park (2.4 miles)
• Bayfront Park (2.7 miles)
• Margaret Pace Park (4 miles)

Transportation

• MDT Metrorail - Government Center Station (2.7 miles)
• Brightline MiamiCentral (2.9 miles)
• Brightline Miami (3 miles)
• American Airlines (3.9 miles)
• Miami Airport Tri-Rail Station (4.6 miles)
• Bus Station (4.6 miles)
• Hertz Rent A Car (4.8 miles)

Places of Worship

• Gesu Catholic Church (2.8 miles)
• St Dominic's Catholic Church (5.4 miles)

Physicians

• University Of Miami Doctors Office (3.2 miles)
• Nicklaus Children's Hospital (4.9 miles)

Hospitals

• University Of Miami Hospital (3.3 miles)
• Veterans Administration Hospital Miami (3.4 miles)
• Jackson Memorial Hospital (3.5 miles)
• Doctors Hospital (3.8 miles)

Theaters

• AMC Sunset Place 24 (5 miles)