Cross Gardens Care Center

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Cross Gardens Care Center

Cross Gardens Care Center

190 North East 191St Street, Miami, FL 33161

For more information about senior living options: (844) 490-3973

2.3 from 23 reviews
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Skilled Nursing Facility

Overall Review of Cross Gardens Care Center

Pros

  • pro The employees make this care center 5 stars.
  • pro They are very people-based and compassionate.
  • pro Gail the receptionist is on point.
  • pro The staff at Cross Gardens have been a big relief to the family in providing long-term care.
  • pro Brandy the activities director is bouncy, friendly, and full of smiles and life.
  • pro The therapy team is incredible.
  • pro Gail, Norlene, and Cassie the speech therapist are incredible.
  • pro The nursing station is the best I have seen in teamwork, commitment, and understanding.
  • pro This facility has heart.
  • pro The staff here are heroes in providing care.
  • pro Very organized.
  • pro The facility is noted for preventative COVID-19 measures.

Cons

  • pro The facility is dirty and smells strongly of urine.
  • pro Residents are neglected and left in their feces for hours.
  • pro Call lights do not work for extended periods, compromising safety.
  • pro Pests like roaches and bedbugs (and even rats) infest the rooms.
  • pro Staff are disrespectful, incompetent, and fail to treat residents with dignity.
  • pro The care has caused medical harm, including infections and near-sepsis.
  • pro Management misleads families and fails to provide promised supplies.
  • pro Food served is unsanitary and unappetizing (nasty brown salads).
  • pro The building is in disrepair and needs renovation.
  • pro The facility is deemed unsafe and should be shut down by authorities.

Review

The collection of accounts paints a consistently harrowing portrait of care that families say is unsafe, unsanitary, and mishandled. Multiple reviewers begin with blunt warnings: this place is "super nasty," and they urge others not to bring loved ones here. The strongest messages are a chorus of fear and frustration from families who felt their relatives were endangered by neglect, poor infection control, and a disturbing lack of basic dignity. One reviewer doesn't hold back: if there were negative stars, they would go there, and another simply declares that the facility deserves zero stars and should not be in business. The prevailing mood among these voices is not merely disappointment but alarm that the safety and well-being of residents were at real risk.

Numerous stories center on medical neglect and dangerous oversights. A son who spent only a few weeks there ended up in the hospital near sepsis, with a fungal infection on his side and a startlingly abnormal red blood cell count described as four times the normal level. The patient spoke repeatedly about abnormal discharges and wanted to be transferred to a hospital, only to be told it wasn't deemed necessary. When his wife finally stepped in, a doctor allegedly redirected him to care at a hospital the same evening after receiving alarming photos showing purulent discharge. The sequence of ignored medical signals, delayed transfers, and a lack of timely escalation forms a core grievance for many families.

There is also a pervasive narrative about the day-to-day living conditions and the level of supervision. Families recount rooms where people who aren't the patient's roommates roam in and out at all hours, and where paralyzed residents are left for hours in their own feces because they cannot use a toilet without assistance. Food, when it arrives, is described as problematic or spoiled - one account mentions a "nasty brown salad," while other meals are simply labeled as inadequate. In addition to care-related concerns, the environment is depicted as unsafe and unsanitary: smells of old urine, dirty walls, and a building that feels depressing. Reviewers also report pests such as roaches and bedbugs, with balconies of neglect that extend to routine maintenance - elevators that creak and emit burning smells, and a maintenance culture that seems slow to respond.

Infection control and device management appear as particularly troubling pressure points. A patient's pancreatic drain becomes infected and is not properly cared for, and there are persistent claims that discharge problems were not promptly acknowledged or treated. In one instance, health authorities even found rat traps placed in a patient's room, underscoring a broader sense of serving as a place where basic cleanliness and safety standards are frequently bypassed. The atmosphere of fear is reinforced by reports of staff conversations around patients - nasty things said within earshot of residents - further eroding trust in the care environment. There is also a clear sense that basic supplies and catheters (critical for certain patients) were not always available, with contradictory statements from staff about what was on hand.

Management and staff dynamics feature as both a source of despair and, in some cases, a glimmer of resilience. Several accounts fault leadership - describing a director of nursing who may have misrepresented patient needs - as well as a general sense that the facility's structure and communication are inadequate. One family describes a decisive moment when a call-light system failed for days, highlighting gaps in staffing, supervision, and accountability. Yet within the same broad critique, there are pockets of praise for specific individuals: receptionists, therapy teams, and certain nurses are highlighted as compassionate, responsive, and skilled, suggesting that the quality of care may vary significantly by staff on duty, shift, or unit. In short, the records present a landscape of inconsistent care, where some staff members are celebrated as heroes and others are accused of neglect or disrespect.

Regulatory and public safety concerns loom large in several reviews. The presence of the health department, the call for investigations, and explicit demands that authorities shut the facility down are recurrent themes. Stories emphasize the urgency of inspections and accountability, cautioning families to thoroughly research and physically inspect places before placing a loved one. The overarching fear is that the problems described are not isolated incidents but indicative of systemic failures in safety, sanitation, and patient rights, with potential consequences as severe as death or serious infection.

Against this heavy backdrop, one review offers a contrasting note. After initially fearing the worst based on earlier reports, a family member describes Cross Garden as a place where care is being provided and where staff are caring, compassionate, and professional. They acknowledge that some rooms and furnishings feel aged or worn, but emphasize that the attitude and teamwork of the staff - especially in therapy and nursing - play a crucial role in the patient's care. They caution against assuming all stories are uniformly negative and advocate for focusing on staff attitudes and the importance of not overmedicating dementia patients to keep them quiet.

Taken together, the stories present a complex and often troubling mosaic. The dominant thread for many families is a sense of danger: infections not properly managed, cleanliness and sanitation in decline, and daily operations that fail to protect vulnerable residents. The accounts also reflect significant variability in experiences, with some patients receiving attentive, compassionate care from certain individuals, while others experience neglect and fear. For anyone considering this facility for a loved one, these narratives underscore the importance of thorough on-site inspections, open dialogue with the care team, verification of infection control practices, and a clear plan for escalation when concerns arise. The overarching message from these voices is a strong warning to proceed with extreme caution and to prioritize environments where safety, cleanliness, and consistent, respectful care are evidently upheld.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Fort Lauderdale-Hollywood International (9 miles away) Fort Lauderdale-Hollywood International (9 miles away)
  • Miami International (12 miles away) Miami International (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Cross Gardens Care Center is a premier assisted living community located in Miami, FL. Our community offers a wide range of amenities and care services to cater to the unique needs and preferences of our residents.

Our amenities include a beauty salon where residents can get pampered and feel their best, and cable or satellite TV in every room for entertainment. We also provide community-operated transportation for easy access to nearby destinations. For those who enjoy using computers, we have a computer center available.

Dining at Cross Gardens Care Center is an enjoyable experience with our restaurant-style dining room where residents can indulge in delicious meals prepared by our skilled culinary team. We also offer special dietary restrictions for those with specific needs.

Staying active and engaged is important at our community, which is why we provide a fitness room for exercise and wellness activities. Residents can also relax and socialize in our gaming room or outdoor garden space. For those who love reading, we have a small library available.

Our care services are designed to support residents' everyday needs. With 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing is readily available. We also provide assistance with transfers and medication management to ensure the well-being of our residents.

At Cross Gardens Care Center, we prioritize mental wellness with our mental wellness program that promotes emotional health and well-being among our residents. We understand the importance of maintaining proper nutrition, which is why we offer diabetes diets and meal preparation services.

Transportation arrangement is provided both for non-medical purposes as well as transportation to doctors' appointments, ensuring that residents can easily reach their desired destinations. Move-in coordination is also available to make the transition into our community as seamless as possible.

For recreational activities, we offer concierge services to assist residents in planning day trips and organizing resident-run activities. Scheduled daily activities keep everyone engaged and entertained throughout the week.

In addition to the wonderful amenities provided within our community, Cross Gardens Care Center is conveniently located near cafes, parks, pharmacies, restaurants, theaters, and hospitals. Residents have easy access to nearby attractions and necessities.

At Cross Gardens Care Center, we strive to create a welcoming and comfortable environment for our residents. With our comprehensive amenities and care services, we aim to enhance the quality of life and provide peace of mind for both residents and their loved ones.

Nearby Places of Interest

Pharmacies

  • Walgreens (1.1 miles)
  • Winn-Dixie (1.1 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (2.1 miles)
  • Winn-Dixie (3.2 miles)
  • Walgreens (3.2 miles)
  • Walgreens (3.2 miles)

Restaurants

  • Chipotle Mexican Grill (1.9 miles)
  • Houston's (3.2 miles)
  • Mo's Bagels & Deli (3.3 miles)
  • Serafina Miami (3.5 miles)
  • Subway (4 miles)
  • Jackson Soul Food II (4.1 miles)
  • Wendy's (5.1 miles)

Parks

  • Scott Park (2.1 miles)
  • Founders Park (3.7 miles)
  • Poinciana Park (4.6 miles)
  • River Run Park (5.1 miles)
  • South City Beach Park (5.4 miles)
  • Haulover Beach Park (5.7 miles)
  • Harry Berry Park (6.3 miles)

Cafes

  • Rosetta Bakery (3.5 miles)
  • Starbucks (4.8 miles)
  • Starbucks (6.2 miles)
  • Starbucks (6.5 miles)
  • Starbucks (7.3 miles)
  • Starbucks (7.5 miles)
  • Starbucks (8.7 miles)

Theaters

  • AMC Aventura 24 (3.5 miles)
  • AMC Pembroke Lake 9 (8 miles)

Transportation

  • North Perry Airport of Broward County (4.3 miles)
  • Tri-Rail Metrorail Transfer (8.2 miles)
  • Concourse G (8.9 miles)
  • TSA Security Checkpoint (8.9 miles)
  • JetBlue Airways Terminal (9 miles)
  • Spirit Airlines (9 miles)
  • Concourse F (9 miles)

Hospitals

  • Joe DiMaggio Children's Hospital (4.9 miles)
  • Memorial Hospital Pembroke (6.3 miles)
  • Memorial Hospital West (8.2 miles)

Physicians

  • Comprehensive Health & Wellness Center, P.A. (5.7 miles)
  • Stark Vision Hollywood Oakwood Plaza (6.5 miles)
  • Taft Building (8.6 miles)

Places of Worship

  • Mother Of Our Redeemer Catholic Church (8.8 miles)
  • Christ the Rock Community Church (8.8 miles)

Frequently Asked Questions

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Nearby Communities

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