Consulate Health Care Of Melbourne

Pros

• The nursing staff and aide staff at Consulate Health Care have gone the extra mile to ensure residents receive the care they need.
• Management is hands-on and responsive to family members’ questions and concerns about resident care.
• The facility has seen many improvements, with cleaner environments and pleasing decorations.
• Residents enjoy engaging activities like bingo and special holiday celebrations that contribute to their well-being.
• Family members appreciate the effort made by the staff to improve the overall experience for their loved ones.
• A resident expressed happiness about their stay, indicating a positive outlook on their experience at the facility.
• Physical therapy services are conveniently located within the building, making it easy for residents to attend sessions as needed.

Cons

• The facility's staff displayed a lack of concern for residents' well-being, with multiple accounts of patients feeling like burdens rather than cared-for individuals.
• A healthcare official expressed shock at the poor practices observed within the facility, highlighting unacceptable staff interactions with residents and families.
• Staff failed to respond promptly to calls for assistance, leading to serious health complications for residents, including life-threatening conditions.
• Residents experienced inadequate assistance with basic needs, such as food and hygiene, resulting in extended periods of discomfort and neglect.
• Communication from the facility was poor, with staff being unreachable or unhelpful when family members attempted to inquire about their loved ones' care.
• Complaints regarding terrible food quality and lack of engaging activities were common among residents and their families.
• There were numerous reports of items disappearing from patient rooms, adding frustration to the already challenging experience for families visiting loved ones.
• Families felt disregarded in their input regarding care decisions and were often left without important information about meetings or care plans for their loved ones.

Review

The experiences shared by residents and their families at Consulate Health Care of Melbourne paint a troubling picture of a facility where the quality of care and patient treatment often falls short of expectations. Multiple individuals have reported alarming incidents that highlight serious concerns regarding the competence and attentiveness of the staff. One individual described an ordeal in which they were admitted after suffering from a stroke and found themselves feeling more like a burden than a patient deserving care. Despite pleading with staff for assistance, their calls for help went unanswered until family intervention brought about emergency medical attention. The subsequent diagnosis revealed two life-threatening blood clots in their lungs, leading to severe complications—this narrative underscores not only a lack of urgency in addressing serious health issues but also a systematic failure to prioritize patient welfare.

Family members echo similar sentiments regarding their loved ones’ experiences within the facility. A brother’s tragic passing after being left unattended for hours while he reported impending seizures raises grave questions about the responsiveness and accountability of the staff. With no doctor arriving through an unresponsive system, his transportation to a nearby hospital came too late to save him. The guilt experienced by family members is palpable as they lament having trusted this institution with their loved one’s care, emphasizing an alarming disregard for critical medical conditions.

Residents report frustrations not just with emergency situations but also with everyday operations within the nursing home. One review highlights instances where aides displayed rudeness and belligerence when helping patients with basic needs such as accessing television or obtaining drinks. A deep dissatisfaction extends beyond interpersonal interactions; residents complained that food served was frequently unfit for consumption, coupled with almost nonexistent therapy services. This pervasive sentiment reflects an overarching belief that profits take precedence over genuine patient care—a view corroborated by numerous accounts indicating systemic neglect.

Moreover, personal hygiene issues are recounted starkly, illustrating how some residents have been left in unsanitary conditions including sitting in urine and feces without adequate attention from caregivers. Families express dismay over communication breakdowns related to important meetings or decisions affecting care plans, noting that when inquiries are made, responses are often vague or nonexistent—creating an environment fraught with confusion and anxiety rather than reassurance.

Contrasting these negative reviews are voices suggesting improvements within Consulate Health Care of Melbourne and acknowledging compassionate efforts made by some staff members. Family members mention positive changes witnessed over time—refinements in cleanliness, decoration upgrades, and increased engagement from management responding to concerns about residents' care needs. It's noted that there is some level of effort from nursing aides who appear genuinely invested in helping residents adjust to life within the facility despite systemic challenges persisting.

However, mixed messages persist regarding meal quality and availability of activities designed to enhance resident satisfaction; while some families recognize strides being made toward improvement, others remain frustrated by cold meals served late or poorly managed dietary options. Particular concern continues around outdated furnishings impacting comfort levels—in particular aging mattresses needing replacement—pointing towards broader infrastructural neglect alongside personnel issues facing consistent performance challenges.

Overall, these accounts create a complex tapestry woven from despairing tales weighed against glimmers of hope distinguishing individual staff members’ dedication amidst deeply rooted operational shortcomings at Consulate Health Care of Melbourne. Ultimately, many families urge prospective patients or their relatives to conduct thorough research before considering this facility as options presented may leave vulnerable individuals at great risk when it comes to essential health services meant to safeguard dignity during challenging times.

Restaurants

• Del Taco (0.2 miles)
• McDonald's (1.3 miles)
• McDonald's (1.4 miles)
• Taco Bell (1.7 miles)
• Old Village Restaurant (2.3 miles)
• Frigate's Waterfront Bar and Grill (2.7 miles)
• Pane E Vino Italian Restaurant, Deli & Bakery (2.7 miles)

Physicians

• Esmat Asham Gayed (0.5 miles)
• Spine Orthopaedic (0.8 miles)
• Dr Manohar G Reddy (0.8 miles)
• Angela Aboutanos, MD (0.8 miles)
• Brevard Health Alliance (1.1 miles)
• Brevard Clinical Research Center (1.2 miles)
• Medical Associates of Brevard (1.2 miles)

Pharmacies

• Melbourne Discount Pharmacy (0.6 miles)
• Medicine Shoppe (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Coastal Pharmacy Services (1.7 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Blue Sky Discount Pharmacy (2.8 miles)

Hospitals

• Melbourne Regional Medical Center (0.8 miles)
• Wuesthoff Medical Center-Melbourne (0.8 miles)
• Apollo Surgery Center (1.3 miles)
• Kindred Hospital Melbourne (3.2 miles)
• Heart Center At Holmes Regional Medical Center (4.3 miles)

Places of Worship

• People of Destiny Christian Fellowship (2.1 miles)

Parks

• Wickham Park (2.6 miles)
• Lake Washington Park (4.1 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (3 miles)
• Starbucks (3.4 miles)
• Panera Bread (3.8 miles)

Transportation

• Apex Executive Jet Center (3 miles)
• Melbourne International Airport (MLB) (3.3 miles)
• Hertz Car Rental - Melbourne - Harbor City HLE (3.5 miles)

Theaters

• Cinemaworld 16 (3.4 miles)