Integrated Health Svc in Clearwater, FL

Pros

• The facility has been wonderful, with nurses and administrators working hard to improve residents’ physical and mental health.
• The staff are kind, caring, and treat residents like family, with clear and consistent communication.
• The admissions team and leadership, including the Admissions Director and Director of Nursing, are praised for making processes smooth and comforting.
• The building is clean and welcoming, and meals are served in good portions and taste terrific.
• The activities staff are some of the nicest and most engaging people, bringing joy to residents.
• The care teams—nursing and therapy—are outstanding and provide compassionate, attentive care every day.
• The DON’s leadership makes the facility feel like home.
• Families feel supported and reassured by the entire team, who keep them informed.
• The facility has shown improvements under new management, including better upkeep and upgrades to the building.
• Kensington Gardens is described by many as one of the best options in the area, with dedicated, patient-centered care.

Cons

• The rooms look run down and outdated, with dressers that have holes in the drawers, making them unusable.
• Some staff are extremely rude or uncaring; for example, a nurse showed a disgusted face before assisting in the bathroom.
• A nurse humiliated a resident by spraying air freshener around her room.
• Beds are not neatly made and little effort is made to present them; the setup is often minimal.
• Small requests take multiple reminders and long waits, sometimes not fulfilled at all.
• Laundry mistakes resulted in lost dresses, with no follow-up on recovery.
• Discharge planning is mishandled, leaving families to coordinate aftercare and delaying doctor visits.
• The facility is filthy with roaches and pests; bathrooms and rooms are dirty.
• The building is in disrepair—outlets not working, walls damaged, floors worn, with staff overstretched and maintenance lacking.

Review

This Clearwater community is best suited for families that prize hands-on nursing leadership and a warm, caregiver-centered culture, even when the building shows its age. The strongest case for Integrated Health Svc rests on the personal connections families describe with front-line nurses and administrators who communicate consistently, take concerns seriously, and stay engaged in a resident’s daily care. When leadership is aligned and nurses are attentive, care can feel cohesive and responsive, with discharge planning and aftercare coordination handled in a manner that reduces family stress. It is not a facility for those seeking a pristine, showroom-like environment or perfectly predictable operations every day; rather, it rewards families who stay involved, ask questions, and value a community where staff know residents by name and staff teamwork is palpable.

On the other hand, potential residents and their families should consider alternatives if cleanliness, physical upkeep, and flawless daily operations are non-negotiable. The most persistent red flags across reviews are issues with the building’s condition, pest sightings, and inconsistent housekeeping. Several families report broken or aged furniture, rooms that feel old, and maintenance gaps that colors the overall impression of the facility. Front-desk accessibility and timely return calls are also concerns in some threads, and when medical or discharge-related needs arise, the coordination can feel reactive rather than proactive. For families needing a consistently spotless environment, guaranteed prompt med delivery, or a highly predictable routine, this community may not meet those expectations.

Yet the positives are real and meaningful where they land: compassionate staff, professional leadership, and a teamwork ethic that residents and families repeatedly praise. Families frequently highlight specific caregivers and leaders who go the extra mile, including nurses who listen, explain treatment plans clearly, and coordinate with families to keep everyone informed. The care teams, including therapists, are described as steady and capable, with residents making measurable progress in rehab or daily functioning when attention is sustained. Nutritious, substantial meals and engaging activities also surface in many accounts, contributing to a sense of normalcy and belonging. When these elements align, even a facility with aging infrastructure can feel like a steady, capable home for weeks, months, or longer.

The main drawbacks, however, are consequential enough to temper the overall appeal. The most weighty concerns center on the physical plant’s condition and the consistency of daily operations. Reviewers point to older, worn spaces, maintenance that lags, and pest issues that undermine dignity and comfort. Staffing pressures are a recurring theme, with reports of high patient loads that stretch aides and nurses thin, delaying requests, and complicating routine tasks like baths and simple exchanges. Communication gaps, whether with front-office staff or with medical teams, also appear at times, affecting discharge planning, appointment scheduling, and timely medication administration. Taken together, these factors create a risk–reward equation: the warmth and competence of staff can mitigate issues, but the environment and operational volatility can undermine trust if not continually addressed.

That balance must guide a decision: for a resident who thrives on genuine interpersonal care and is willing to monitor and advocate for daily needs, the pros can offset many cons. A strong nursing leadership presence and a culture of responsiveness can produce reliable, compassionate care even amid resource constraints. However, for a resident with extensive medical needs or a family that cannot frequent the facility to oversee care, the ongoing gaps in cleanliness, maintenance, and communication become harder to absorb. The facility’s ability to rebound with better staffing, clearer accountability, and visible environmental upgrades will heavily color outcomes in the long term. In short, the upside rests with relational care and active family involvement; the downside rests with infrastructure, consistency, and operational gaps.

For families weighing whether to commit, a practical plan is essential. Tour the community at multiple times to observe how staff interact with residents, request to meet the director of nursing and the admissions director, and ask for concrete data on staffing ratios by shift, medication delivery timelines, and recent quality or pest-control improvements. Probe how discharge planning works in real time and who coordinates post-acute services; demand transparency about ongoing renovations and maintenance schedules, and insist on a clear escalation path for concerns. If the aim is to avoid frequent transfers or the emotional toll of patchy communication, this facility requires careful monitoring and a willingness to advocate daily. If a more polished environment with consistently brisk response times and immaculate housekeeping is the priority, consider solid alternatives like Aviata at Countryside or other nearby communities that reviewers consistently frame as tighter in execution and upkeep.

Ultimately, Integrated Health Svc can be a workable home for the right resident, one who values authentic, attentive caregiving and accepts that the physical plant and day-to-day operations may not always be pristine. The care team can deliver excellent clinical and personal support when adequately staffed and well-led, but the experience will hinge on ongoing advocacy, attentive family involvement, and clear expectations about maintenance and communication. For families prepared to watch for turning points, insist on measurable improvements, and push for accountability, this community offers genuine potential. For those seeking a consistently flawless environment with uniformly high operational reliability, stronger alternatives exist in the local market. The prudent course is to enter with a clear plan, a list of non-negotiables, and a readiness to act quickly if care quality dips.

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.2 miles)
• Walgreens (3.5 miles)

Physicians

• Clearwater Pediatric Care (1.6 miles)
• Florida Department of Health, Pinellas County Health Department, Clearwater Center (2 miles)
• Academic Alliance in Dermatology (2.5 miles)
• Dunedin Pediatrics (2.5 miles)
• Virginia Street Dermatology (2.7 miles)
• Bay Dermatology & Cosmetic Surgery (4 miles)
• The Heart Institute at Largo (4.7 miles)

Restaurants

• Chick-Fil-A (2.1 miles)
• Cristino's Coal Oven Pizza (2.6 miles)
• The Living Room on Main (2.9 miles)
• Casa Tina Mexican & Vegetarian Cuisine (2.9 miles)
• Blur Nightclub (2.9 miles)
• Strachan's Ice Cream & Desserts (3 miles)
• McDonald's (3 miles)

Parks

• McMullen Booth Tennis Center Clearwater FL (2.2 miles)
• Eagle Lake Park (2.9 miles)
• Kapok Park (3.1 miles)
• Dog Run (3.2 miles)
• Sand Key Park (4.1 miles)
• Cooper Bayou Park (4.4 miles)
• Stirling Park (4.7 miles)

Hospitals

• Morton Plant Hospital (2.9 miles)
• Morgan Heart Hospital (2.9 miles)
• Mease Countryside Hospital (5.6 miles)
• Mease Countryside Hospital-Medical Arts Building (5.6 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (3.3 miles)
• Belleair Coffee Company (5.1 miles)

Theaters

• Regal Largo Mall (5.8 miles)
• AMC Woodlands Square 20 (6.6 miles)

Transportation

• St Pete-Clearwater International Airport (PIE) (6.5 miles)