Integrated Health Svc in Clearwater, FL

Pros

• The staff are professional, courteous, and take their time with residents.
• The Nursing Director explains treatment details with patience.
• The nursing and therapy teams provide compassionate and attentive care every day.
• Kayla, the Admissions Director, makes the process smooth and comforting and treats families like part of the care team.
• Jennifer, the Director of Nursing, is professional, kind, and detail-focused, keeping families at ease.
• The staff are welcoming and help residents feel comfortable leaving loved ones in their care.
• Kensington Gardens feels like home thanks to caring leadership and teamwork.
• The building is warm and the staff work well together to support residents.
• The food is delicious and thoughtfully prepared.
• The facility is clean and well-maintained, with upgrades that improve the resident experience.
• On-site therapies, including respiratory therapy, enhance the scope of care.
• The care team goes above and beyond to help residents walk again, recover, and feel supported.

Cons

• The facility is filthy, with roaches in rooms and pervasive cleanliness issues.
• The building is old and in disrepair, with leaks, peeling paint, and unfinished repairs.
• The staff is chronically understaffed, causing long waits and missed or delayed medications.
• Communication is horrible; the front desk and nurses do not respond promptly or keep families informed.
• Residents are left in soiled diapers and lack basic personal care.
• The food quality is poor and not up to standard for a rehabilitation facility.
• The administration is unresponsive and the facility should be shut down due to neglect.

Review

Kensington Gardens Health and Rehabilitation in Clearwater is best suited for families that prize a warm, home?like atmosphere where nursing leadership is visible and care feels personal. Across multiple reviews, the Nursing Director and Director of Nursing emerge as touchpoints for high standards, with staff taking time to explain treatments, welcome relatives, and coordinate a patient?centered plan. Admissions personnel - like Kayla - are repeatedly praised for smoothing a stressful transition, while the therapy and nursing teams are lauded for collaboration that supports mobility and daily well?being. When the core goal is restoration and reassurance - the sense that a loved one is in capable, compassionate hands - this community often delivers, and residents frequently speak of a staff that treats them like family.

However, the facility is not uniformly reliable across all dimensions. A sizeable portion of reviews flag serious cleanliness and maintenance gaps, including roaches and unkempt rooms, odors, and dated surroundings. Several families report backlogs in communication, with front?desk responsiveness and caregiver updates falling short during busy periods. Medication delays and gaps in basic daily care also appear in multiple accounts, sometimes tied to staffing strains that leave nurses stretched to the limit. The building itself shows wear in places, from parking lots to walls and room furnishings, and some families question whether the environment matches the care promise. For households prioritizing spotless facilities and seamless operational flow, alternatives deserve serious consideration.

On the positive side, the pros consistently center on the people. Reviewers repeatedly describe staff as kind, patient, and genuinely dedicated, with leadership that fosters teamwork and a patient?first ethos. The care teams - nurses, therapists, and aides - are praised for compassion, attentiveness, and a willingness to go the extra mile for residents and families. Rehab?focused outcomes come up in several experiences, with therapy helping residents regain walking ability and independence. The admissions and family?involvement pieces can also be strong, and when management is aligned, the facility operates as a cohesive unit. In short, talent in caregiving is real here, and it makes a meaningful difference where it counts.

Yet the cons carry real weight. The most alarming patterns involve cleanliness and safety - persistent pest reports, unresponsive calls to front desk, and rooms that need serious upkeep. Understaffing surfaces in comments about nurse?to?patient ratios and delayed care, creating situations where daily tasks and med administration are inconsistent. Some families recount missed baths, degraded rooms, and a sense that residents are warehoused rather than nurtured. The contrast between short?term positives and ongoing operational gaps can jar families who expect reliability from a senior living partner. Building improvements and investment have been noted by some, but not universally, and that inconsistency undermines trust for those seeking long?term stability.

For families willing to lean into the positives, several steps can tilt the odds toward a favorable experience. Schedule a face?to?face with the Director of Nursing and the administrator to review staffing levels, care plans, and the cadence of routine updates. Request current patient?to?staff ratios, observe a therapy session, and walk rooms to judge cleanliness and maintenance firsthand. Ask about medication administration practices, wound and diabetes care, and pest control history. If the facility demonstrates sustained responsiveness and shows ongoing improvement efforts - past and present - it can be a solid choice for rehab?focused care and daily warmth, provided there is an active, informed family partner watching over the process.

Bottom line: Kensington Gardens can be a compelling fit for families that prize compassionate caregiving and a responsive, team?based approach, provided there is tolerance for inconsistency in cleanliness, maintenance, and operations. For those prioritizing a consistently pristine environment, transparent communication, and strict adherence to daily care standards, exploration of alternatives is prudent. Prospective clients should demand concrete assurances - clear care plans, staffing commitments, and recent facility upgrades - before committing. With due diligence and active family involvement, Kensington Gardens offers genuine warmth and capable rehab potential, but the decision should hinge on a direct assessment of current staffing, cleanliness, and the administrator's track record.

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.2 miles)
• Walgreens (3.5 miles)

Physicians

• Clearwater Pediatric Care (1.6 miles)
• Florida Department of Health, Pinellas County Health Department, Clearwater Center (2 miles)
• Academic Alliance in Dermatology (2.5 miles)
• Dunedin Pediatrics (2.5 miles)
• Virginia Street Dermatology (2.7 miles)
• Bay Dermatology & Cosmetic Surgery (4 miles)
• The Heart Institute at Largo (4.7 miles)

Restaurants

• Chick-Fil-A (2.1 miles)
• Cristino's Coal Oven Pizza (2.6 miles)
• The Living Room on Main (2.9 miles)
• Casa Tina Mexican & Vegetarian Cuisine (2.9 miles)
• Blur Nightclub (2.9 miles)
• Strachan's Ice Cream & Desserts (3 miles)
• McDonald's (3 miles)

Parks

• McMullen Booth Tennis Center Clearwater FL (2.2 miles)
• Eagle Lake Park (2.9 miles)
• Kapok Park (3.1 miles)
• Dog Run (3.2 miles)
• Sand Key Park (4.1 miles)
• Cooper Bayou Park (4.4 miles)
• Stirling Park (4.7 miles)

Hospitals

• Morton Plant Hospital (2.9 miles)
• Morgan Heart Hospital (2.9 miles)
• Mease Countryside Hospital (5.6 miles)
• Mease Countryside Hospital-Medical Arts Building (5.6 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (3.3 miles)
• Belleair Coffee Company (5.1 miles)

Theaters

• Regal Largo Mall (5.8 miles)
• AMC Woodlands Square 20 (6.6 miles)

Transportation

• St Pete-Clearwater International Airport (PIE) (6.5 miles)