Overall Review of Integrated Health Svc
common
16 reviews mention this
Staff support is often praised
Many residents and families describe staff who are kind and responsive to needs.
Across reviews, people repeatedly say staff are friendly, helpful, and engaged with residents. Several mention specific caregivers and also describe clear communication during difficult situations, or prompt follow-through when issues come up. That said, a smaller set of reviews also describe moments when getting help is hard, suggesting the experience can vary by shift and staffing level.
caveat
9 reviews mention this
Communication can be hard to get
Several families report difficulty reaching the nurses station by phone.
Multiple reviewers describe long waits or no answer when calling the facility, including not getting responses even after repeated attempts. Some also describe needing to pay or coordinate outside support simply to confirm what was happening with a loved one. Taken together with other complaints about responsiveness, the theme that comes through is that families can feel stuck when they most need updates.
caveat
13 reviews mention this
Cleanliness and pests are a split issue
Some reviews describe strong cleanliness problems, including pests.
While some people say the building is clean and mention low or improving odors, others report filthy conditions and recurring pest problems. The negative reviews describe roaches, insects in rooms or on beds, dirty floors, and rooms that feel poorly maintained. A few also connect these cleanliness concerns to broader worries about how well residents are being cared for day to day.
caveat
7 reviews mention this
Food quality and portions vary
Food reviews range from positive portions to frequent complaints about quality.
Several residents and visitors mention that meals are good, hot, or portioned well, and one review specifically describes enjoying lunch. At the same time, other reviews complain about awful food, limited coffee, and patients complaining about meals daily. Overall, the dining experience in reviews appears inconsistent rather than uniformly positive.
caveat
7 reviews mention this
Staffing strain affects care
Some reviewers say staffing levels can leave residents waiting or uncovered.
A recurring concern in reviews is that the facility can feel understaffed or stretched thin, which reviewers connect to delayed attention and unmet basic needs. Some describe locked doors earlier than expected visitation time due to staffing, and others mention long waits for even small requests. There are also reviews praising care, but these negative accounts suggest staffing pressure can change what families and residents experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
St. Petersburg-Clearwater International (6 miles away)
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