Harbourwood Care Center

Pros

• The physical therapy team at Harbourwood worked hard to help residents regain their strength and provided a positive experience.
• Many staff members were described as friendly, patient, and dedicated to providing quality care to the residents.
• The facility was noted for being clean and well-maintained, creating a pleasant environment for residents.
• Residents appreciated the availability of activities like bingo and live music, contributing to a vibrant atmosphere.
• Some family members expressed gratitude for the care their loved ones received in their final days, highlighting the exceptional support provided by the staff.
• The organization and management of the facility received praise for being efficient and structured in their operations.
• Positive experiences included effective communication from some staff members who kept families informed about their loved ones’ care.

Cons

• The resident was not given the necessary five days of therapy after surgery due to difficulties with temporary aides.
• There were issues with cleanliness, including the presence of ants in beds and poor food quality.
• The facility failed to inform family members when a resident was sent to the hospital, leading to confusion and lack of proper care.
• Management showed little concern for residents' needs and did not effectively communicate important information.
• The staff exhibited unprofessional behavior, treating others poorly and displaying negative attitudes towards residents and their families.
• Medications were improperly managed, resulting in a resident becoming sick due to missed treatments.
• The atmosphere outside the building resembled that of a "flop house," raising concerns about overall care standards.
• There seemed to be a shortage of staff, impacting the quality of care provided to residents who do not have family checking on them regularly.

Review

The experiences of residents and their families at HarbourWood Health and Rehabilitation Center vary significantly, showcasing a complex picture of care and service. While some individuals share positive memories, highlighting friendly staff and clean facilities, others express grave concerns about neglect, mismanagement, and inadequate medical attention. This disparity raises questions about the operational consistency within the facility, especially with regards to the quality of care provided to vulnerable populations.

One common thread among several reviews is the disappointment regarding communication from management. A family member of a 91-year-old woman expressed outrage over her grandmother being sent to an emergency room without any prior notification. Despite assurances that staff would accommodate her needs following surgery, the family received no warning when her condition was deemed unmanageable. The lack of proper documentation sent with her also meant that crucial medical history was omitted. Such incidents point to a troubling breakdown in communication protocols that can compromise patient safety and care continuity.

On the other hand, some reviewers painted a vastly different picture of their experiences at HarbourWood. A user praised the "incredible place" for its compassionate caregivers who eased their family's journey through a difficult time. The positive comments often centered on individual staff members' attentiveness and dedication to providing comfort in challenging circumstances. Additionally, aspects such as cleanliness in rooms, engaging activities like live music sessions, and overall organization were highlighted by those who had positive interactions with staff.

However, another recurring theme was dissatisfaction with food quality and menu options available to residents—an aspect critical to resident satisfaction that can deeply impact overall well-being. Many described meals as unappetizing or poorly served; one reviewer recounted how their loved one found solace only in the food during his stay but indicated it was otherwise not adequate for satisfactory nourishment.

Issues related to medication management also surfaced palpably across reviews. One account detailed an alarming scenario where necessary medications were either mismanaged or completely withheld upon discharge—a serious violation that contributed to the individual's poor health post-stay. With reports varying drastically between families emphasizing attentive care versus accounts of neglectful practices related to medication distribution, there appears to be significant inconsistencies depending on staffing levels or shift assignments.

While some families seemed content with continuous oversight and daily inquiries aiding communication—with one relative noting needing to be "hands-on" for essential tasks—it raised concerns about those residents without advocates actively involved in their care. This seeming reliance on familial engagement suggests potential gaps within staffing levels or resource allocation at HarbourWood that could leave many vulnerable individuals lacking crucial support needed for day-to-day living.

Ultimately, while HarbourWood presents affirmatives such as cleanliness and dedicated staff willing to provide compassionate care amidst systemic challenges—the stark contrast between positive experiences shared by some versus negative feedback from others reflects an urgent need for increased accountability within this long-term care center. Whether through improved training programs for temporary staff or enhanced communication strategies with families about patient status updates—addressing these disparities could create more consistent standards across all operations moving forward.

This area of Clearwater, Florida offers a variety of convenient amenities for those considering senior living. With multiple dining options such as McDonald's, Chick-Fil-A, and P.F. Chang's China Bistro nearby, residents can enjoy a range of cuisine choices. Numerous parks like Kapok Park and Largo Central Park provide opportunities for outdoor recreation and relaxation. Medical services are easily accessible with several physicians' offices and pharmacies located within a few miles. The presence of Morton Plant Hospital, Morgan Heart Hospital, and Mease Countryside Hospital ensures quality healthcare facilities in close proximity. Additionally, transportation options are available with St Pete-Clearwater International Airport nearby. Overall, this area offers a convenient and well-rounded environment for seniors looking to settle in Clearwater.

Restaurants

• McDonald's (0.2 miles)
• Chick-Fil-A (0.7 miles)
• McDonald's (2.9 miles)
• Bar Fly (3 miles)
• Duff's Buffet (3.6 miles)
• Chick-Fil-A (3.9 miles)
• P.F. Chang's China Bistro (4.1 miles)

Parks

• McMullen Booth Tennis Center Clearwater FL (1 miles)
• Kapok Park (1.3 miles)
• Dog Run (1.4 miles)
• Cooper Bayou Park (2.6 miles)
• Eagle Lake Park (3.2 miles)
• Largo Central Park (4.8 miles)
• Sand Key Park (6.6 miles)

Physicians

• Clearwater Pediatric Care (1.3 miles)
• Premier Miller (3 miles)
• Bay Dermatology & Cosmetic Surgery (4.3 miles)
• Academic Alliance in Dermatology (4.5 miles)
• Florida Department of Health, Pinellas County Health Department, Clearwater Center (4.6 miles)
• Pinellas County Environmental Health (4.9 miles)
• Virginia Street Dermatology (5.2 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.2 miles)
• Winn-Dixie (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.3 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (4.7 miles)
• Belleair Coffee Company (6.5 miles)

Transportation

• St Pete-Clearwater International Airport (PIE) (4 miles)

Hospitals

• Morton Plant Hospital (5 miles)
• Morgan Heart Hospital (5 miles)
• Mease Countryside Hospital (5.6 miles)
• Mease Countryside Hospital-Medical Arts Building (5.7 miles)

Theaters

• Regal Largo Mall (5.9 miles)
• AMC Woodlands Square 20 (6.6 miles)