Heartland Health Care And Rehabilitation Center

Pros

• Some staff members were friendly and provided helpful care.
• A few nurses demonstrated kindness despite being overworked.
• The appearance of the facility was pleasant, reflecting a retro charm from the 70s.
• There were moments when family members could assist residents in need, forming a supportive community atmosphere.
• The staff's intention to provide care was evident, even if execution fell short at times.

Cons

• The level of care provided to patients was consistently poor and required family members to intervene frequently.
• The facility misrepresented the patient-to-staff ratio during the interview process, leading to unmet care needs.
• Staff doctors were often non-existent, providing minimal oversight and being difficult to contact when needed.
• Medication management was inadequate, with necessary changes not being implemented despite agreement from the doctor.
• Cleanliness was severely lacking, as seen when a soiled floor went unattended for over nine hours after a request for cleanup.
• Response times to calls for assistance were alarmingly slow or non-existent, leaving residents without help during crucial moments.
• Rehabilitation services were subpar, failing to meet the needs of recovering patients effectively.
• Food quality was consistently criticized as cold and lacking flavor, contributing to dissatisfaction among residents.
• Equipment failures further delayed proper care and responses during emergencies, jeopardizing patient safety.
• The facility appeared more focused on securing Medicaid funding than providing quality care and attention to residents' needs.

Review

The experiences shared by former patients and their families at Heartland reveal a concerning picture of the level of care provided in this facility. Family advocacy appears to be a constant necessity, as many felt compelled to monitor their loved ones closely due to inadequate care. The disparity between what was promised during the admission interviews and the reality of patient care became starkly apparent. Allegations have surfaced regarding an alarming patient-to-staff ratio that reportedly reached over 20 patients for each nurse, making it logistically impossible for staff members to provide adequate attention and compassion to individual patients.

The nursing staff, while generally friendly, were described as severely overworked, forced into a system that didn’t allow them the time or support they needed to deliver quality care. This strain on personnel was compounded by challenges posed by aides who exhibited a lack of professionalism and empathy. Complaints about rudeness and poor attitudes among some aides created an environment that felt less like healing and more like an obligation for both staff and patients alike. These interactions fostered a sense of neglect that permeated the atmosphere within the facility.

Another significant concern echoed throughout these reviews was the lack of presence from the attending physician. Reports indicated that doctors would make fleeting visits—often at inconvenient hours—and then vanish for most of the day to attend to other commitments outside the facility. Communication with this doctor proved difficult; respondents described conversations where medical professionals appeared curt and dismissive. This left families grappling with confusion when trying to address concerns regarding medication management. An example highlighted was where unnecessary medications were prescribed despite family objections, leading caregivers to take matters into their own hands just to ensure their loved ones received appropriate treatment.

Moreover, cleanliness standards fell short in critical situations. One reviewer recounted an incident involving a roommate’s soiled floor which remained unaddressed for over nine hours despite repeated requests for assistance from staff members. This incident not only reflects underlying issues related to hygiene but also encapsulates a broader theme: calls for help often went unanswered within this facility. It became necessary for family members to intervene directly in caregiving situations, leading them on multiple occasions to escalate issues directly with administration before any action was taken on behalf of residents.

For another patient’s journey at Heartland, similar frustrations emerged relating specifically to facilities' operational shortcomings both in equipment and responsiveness during emergencies. Delayed responses contributed further distress after one instance where a patient suffered injuries resulting in hospitalization days later due solely attributed failing protocols within Heartland itself—highlighting lapses in emergency response capabilities which should ordinarily prioritize resident welfare above all else.

Despite recognizing some dedicated staff members striving hard under challenging circumstances, these individual efforts did little against prevailing trends of inconsistency across much of Heartland's operations—from deficient food quality complaints suggesting meals were served cold or blandly flavored—to inadequate rehabilitation services being offered periodically throughout stays leading families questioning overall resident recovery journeys at such establishments.

In conclusion, transparency between healthcare providers and families remains crucial concerning expectations around quality standards delivered within assisted living facilities like Heartland—what may initially feel comforting can quickly devolve into disillusionment if proper resources aren’t allocated efficiently towards patient needs fostering trust instead dread during vulnerable health moments requiring attention most urgently available therein when suffering arises daily amidst everyday struggles faced within these walls seemingly lacking sufficient oversight management promising better days ahead instead leaving behind troubling tales hurting reputations faced onward risking all involved impacted sadly along together collectively enduring hardships shaping lives forevermore changed because voices yearning heard louder needing outcomes rich finally deserving respite fought tirelessly aspiring toward hope lighting rooms darkened too long needing change perseveringly hopeful souls restored back once nourished revived anew than ever known!

Restaurants

• McDonald's (0.2 miles)
• City Fish Market (1.5 miles)
• Casa Tequila (1.7 miles)
• Saiko-i Sushi Lounge & Hibachi (1.8 miles)
• McDonald's (2 miles)
• The Capital Grille (2.1 miles)
• Chick-Fil-A (2.1 miles)

Physicians

• RevaMed Primary Care Associates (0.3 miles)
• Boca General & Family Medicine (3.4 miles)
• Retina Group of Florida (3.5 miles)
• Baptist Health Marcus Neuroscience Institute | Boca Raton (3.6 miles)
• Aker Kasten Eye Center (4.4 miles)
• Florida Endovascular A (4.4 miles)
• Steiger Facial Plastic Surgery: Dr. Jacob D. Steiger (4.7 miles)

Pharmacies

• Winn-Dixie (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.2 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)

Places of Worship

• B'nai Torah Congregation (1.4 miles)
• Congregation B'nai Israel (3.6 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.4 miles)
• Starbucks (2.5 miles)
• The Seed (4.3 miles)
• Starbucks (4.6 miles)
• Starbucks (4.7 miles)
• Starbucks (7.4 miles)

Hospitals

• West Boca Medical Center (2.6 miles)
• Christine E. Lynn Womens Health Center (3.7 miles)

Theaters

• Regal Shadowood (3 miles)
• Cinemark Premier (3.5 miles)

Parks

• Boca Tierra Park (3.1 miles)
• Mizner Bark Dog Park (3.3 miles)
• Powderhorn Park (4.4 miles)
• South County Regional Park (5 miles)
• Terramar Park (5.6 miles)
• Spanish River Park (6.8 miles)
• Pine Trails Park (7 miles)