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2.8 from 26 reviews
5 stars
10
4 stars
1
3 stars
1
2 stars
3
1 stars
11
Overall Review of Harbor Healthcare & Rehab Center
caveat7 reviews mention this
Care is delayed and inconsistent
Residents and families describe long waits for help with care needs.
Several reviews report getting help later than expected, including extended waits for basic needs and periods of being neglected for hours. Some residents describe situations where toileting or bathing assistance was not timely, and that understaffing was blamed. Others mention that calls for assistance did not lead to prompt follow-up, even after supervisors were contacted.
caveat8 reviews mention this
Communication falls short for families
Families describe difficulty getting clear answers and updates.
Multiple reviews say they struggled to get timely responses at the nurses station and front desk, including not being told about changes such as patient moves. Others describe communication as poor or spin-oriented, with limited clarity on progress and discharge timing. A few reviews are more positive, saying staff kept family members informed and that reception helped with questions, but those comments do not outweigh the complaints.
caveat7 reviews mention this
Toileting and hygiene are criticized
Residents and families raise concerns about bathing, toileting, and cleanliness.
Some reviews describe issues with being left in urine or soiled briefs, with laundry and changing care not happening as expected. There are also accounts of rough or inadequate bathing, including skin irritation and sores. Separate reviews mention an odor in rooms and hallways, while a minority of families report residents were kept clean and well fed.
caveat2 reviews mention this
Food quality is a common complaint
Reviews frequently mention problems with meal quality and temperature.
At least a couple of reviews describe food as poor and served cold, including complaints that meals were not appetizing. These comments appear alongside broader concerns about delays and staffing, suggesting food experiences were part of a bigger service breakdown for some families.
common3 reviews mention this
Therapists are a brighter spot
Many reviewers single out physical and occupational therapy for better care.
Even among negative overall experiences, some reviewers say occupational and physical therapists went out of their way to help. There are also positive mentions of therapy continuing during the stay, including residents being back in physical therapy. These comments stand in contrast to complaints about delays and daily assistance.
caveat3 reviews mention this
Cleanliness varies by experience
Some reviews describe strong odors, while others describe residents staying clean.
One review reports noticeable urine odor in rooms and hallways, and another describes smelling like urine after missed changing and care needs. On the other hand, a couple of family members say their loved one was kept clean and well fed, including frequent bathing. Taken together, the reviews suggest cleanliness is not consistent across experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Harbor Healthcare & Rehab Center on seniors.fyi includes 13 photos including images showing interior, building, dining, decor, exercise equipment, outdoor, healthcare, architecture, and more.
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179 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Excellent access to nearby dining, healthcare, transportation, and places of worship.
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