Regal Heights Healthcare & Rehab Center

Pros

• Mary appreciated the great staff and effective physical and occupational therapy that helped her recover after spinal surgery.
• One reviewer noted that Regal Heights Healthcare & Rehabilitation Center had a beautiful exterior and a clean environment, creating an inviting atmosphere.
• A daughter found the staff to be very nice and helpful, noting that they kept her informed about her mother's care.
• Another reviewer highlighted the variety of activities available for residents, such as bingo and crafts, which kept their family member engaged.
• The facility encouraged residents to socialize and provided opportunities for outdoor activities, contributing to a positive experience for families visiting their loved ones.
• A family member described the nurses and assistants as incredibly kind-hearted and patient, especially in addressing the specific communication needs of their grandmother.

Cons

• The staff at Regal Heights Healthcare & Rehabilitation Center did not provide the proper attention needed, leading to neglect in personal hygiene and clothing changes for residents.
• Many belongings, including clothes and personal items, were lost or destroyed during the laundry process, causing frustration for families trying to reclaim their loved ones' possessions.
• Residents felt like they were in a prison rather than a supportive care environment, leading to dissatisfaction with their overall experience.
• There were serious concerns about patient care and respect for residents' wishes, as one individual was pushed into a hospice program against their desire.
• The interior of the facility had an unpleasant smell, detracting from the overall atmosphere despite the attractive exterior.
• Activities and interaction for residents dwindled significantly during lockdown periods, leaving them feeling isolated and unengaged.

Review

Regal Heights Healthcare & Rehabilitation Center has garnered a mix of reviews from families and patients, with experiences ranging widely from positive endorsements to serious concerns regarding care. On one hand, some families have expressed gratitude for the attentive staff and clean facilities that contribute to a rehabilitative atmosphere conducive for recovery. Mary shared her positive experience of undergoing 10 days of rehabilitation after spinal surgery, praising the physical therapy (PT) and occupational therapy (OT) services offered daily, which helped her regain mobility successfully. She noted that while the food was hit-or-miss, overall she would recommend Regal Heights to friends and family as a viable option if rehabilitation is necessary.

Conversely, there are stark criticisms from other reviewers who experienced significant shortcomings in care standards at Regal Heights. For instance, one review described the disheartening situation where a husband received insufficient attention—reflected in hygiene issues where he went without a shower for days and remained in the same clothes. This reviewer characterized his experience as one akin to imprisonment despite the facility's appealing exterior. Such accounts highlight how important consistent personal care is within nursing facilities; neglect in this area can dramatically affect residents' quality of life.

The frustrations intensify with another account concerning lost personal belongings during discharge processes. A family member detailed their distressing experience after trying to retrieve their mother's things following her stay at Regal Heights. They reported that many items were missing or damaged upon discharge, rather than being returned as per their requests. These issues underline an alarming lack of organizational efficiency concerning personal items and laundry management, contributing to feelings of distrust among families seeking care for loved ones.

In contrast, some reviews highlighted more favorable impressions of activities and engagement available at Regal Heights. One daughter expressed satisfaction regarding her mother’s involvement in diverse activities such as bingo sessions and crafts designed to keep residents engaged—even emphasizing how beneficial these sessions were for cognitive stimulation among older residents like her mother. Moreover, she commended the staff's communication efforts by keeping families informed about assessments and plans for their loved ones’ care—a crucial aspect that can help alleviate anxiety during difficult transitions into long-term facilities.

However, even amidst positive feedback about activities and staff interactions, food seems to emerge consistently as an area needing improvement across several reviews. Many individuals remarked on the menu discrepancies where certain items did not meet resident expectations or preferences—leading some like a concerned family member to note dissatisfaction on behalf of her mother who had sporadic complaints about meals served during her time there.

Lastly, it is evident through these reviews that while Regal Heights offers services aimed at wellness and reintegration into everyday living, experiences vary significantly based on individual needs and circumstances. The contrasting testimonials portray a facility striving toward excellence but grappling with operational challenges that can undermine its dedication to caring for vulnerable populations like elderly residents recovering from medical procedures or chronic conditions. Moving forward, potential clients must weigh these varied perspectives while considering Regal Heights Healthcare & Rehabilitation Center for themselves or their loved ones.

This part of Hockessin, Delaware, offers convenient access to a variety of amenities that may be of interest to seniors. There are several pharmacies and medical facilities nearby, including eye surgeons, pain management specialists, and hospitals. Additionally, there are a few restaurants within a short driving distance for dining out. Residents can enjoy spending time in the nearby parks for outdoor activities or relaxation. For those who enjoy entertainment, there is a movie theater not too far away. The area also provides easy access to transportation options like the railroad station for travel purposes. Overall, this part of Hockessin offers a mix of healthcare services, dining options, recreational opportunities, and convenient transportation options for seniors looking to live in the area.

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Rite Aid (4.4 miles)

Physicians

• Delaware Eye Surgeons (1.8 miles)
• Julie Prosseda MD - Rebecca Jaffe & Associates (2.5 miles)
• Aspire Aesthetics (2.5 miles)
• Stephen J Kushner (2.5 miles)
• Eric W. Schwarz, DO (2.5 miles)
• Bianchi Alex (2.8 miles)
• Brandywine Pain Management (2.9 miles)

Restaurants

• McDonald's (2.5 miles)
• Woodside Farm Creamery (3.5 miles)
• McDonald's (3.8 miles)
• Rooney's Deli (4.4 miles)
• Delaware Park (4.4 miles)
• Legends (4.4 miles)
• Miller's Ale House - Christiana (5.2 miles)

Parks

• Brandywine Creek State Park (2.7 miles)
• Alapocas Woods Park (4.7 miles)
• Brandywine Park (5.4 miles)
• Talley Day Park (6.3 miles)

Hospitals

• Wilmington VA Medical Center (3.1 miles)
• Limestone Medical Center (3.2 miles)
• St Francis Hospital (4.8 miles)
• Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (4.9 miles)
• ChristianaCare Christiana Hospital Emergency Department (5.5 miles)
• Medical Arts Pavilion 1 (5.6 miles)
• Christiana Medical Center (6.2 miles)

Cafes

• HAC Cafe (3.5 miles)
• Border Cafe (5 miles)
• Panera Bread (6 miles)
• Starbucks (6.3 miles)
• Starbucks (6.6 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (5.8 miles)

Theaters

• Cinemark Christiana and XD (5.9 miles)