Presbyterian Intercomm Hospital
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12401 Washington Boulevard, Whittier, CA 90602
For more information about senior living options: (844) 490-3973
The nurses on both shifts were very professional, making the birth experience very good. Admission was quick and the care was beautiful; the staff were patient and skilled, especially with anxiety. Serena at Women's Prenatal was very helpful, considerate, and professional. The ER staff were amazing, with a staff member named David described as a sweet guy. PIH Whittier delivers an amazing labor/delivery/postpartum experience thanks to the caring staff. The labor and delivery team, including Anabel, Karen, Val, Gemma, Olivia, and Dr. Hallmark, provided compassionate and skilled care. Anaissa Puccio, NP, and Dr. Gray are praised as exceptional providers. The postpartum team (Maybelline, Shante, Jessica, Brianna, Aracely, Abby, Xinya) were attentive and supportive. The care saved the patient's life after coming from Bakersfield ER; the hospital is described as a blessing.
The case manager ICCY was vague, arrogant, and cold, with no real sympathy, making the encounter feel like talking to a computer. The billing department's wait times were excessively long, often around 24 minutes or more. Security guards in the ER were rude and demonstrated no patient or customer service skills. There is a systemic problem getting timely care, as non-emergency issues are pushed toward ER or urgent care and patients can't see a doctor for months. MRI scheduling was mishandled, with double-booking and delayed appointments. The hospital discriminates based on appearance/age, treating patients as younger than they seem. PIH is perceived as profit-driven, prioritizing money over actual patient care. The Whittier Emergency Room was described as having poor attention and service. A gastroenterology visit was rushed and unsympathetic; a data breach hindered chart access and led to ongoing billing notices. The admission check-in area lacked enough chairs, forcing waiting patients to stand. A caller waited about 50 minutes on hold to be transferred and was then hung up. A doctor nicknamed "Sporty Michael" allegedly told the patient they had nothing to offer and that returning would yield the same response. A patient had to go to a second hospital due to pneumonia after an initial visit, highlighting a negative experience.Across these accounts, the experience at PIH comes through as a rollercoaster ride: moments of life-affirming, compassionate care - especially in maternity - intermixed with frustration, administrative gaps, and experiences that leave patients feeling unheard. A thread running through the reviews is a strong appreciation for the nursing teams in labor, delivery, and postpartum units, paired with a separate set of complaints about ER transfers, billing, phone hold times, and certain staff attitudes. Taken together, the stories reveal a hospital that can deliver extraordinary bedside care in some departments while struggling with organization and communication in others.
One particularly troubling encounter centers on a case manager named ICCY who was involved in a transfer to a network hospital. Descriptions characterize ICCY as vague, arrogant, and unempathetic, to the point that the reviewer felt they were talking to a machine rather than a human being. The reviewer noted that ICCY would not share a last name, had her ID badge turned around, and left them with a deep sense of coldness. The experience was so disquieting that they planned to file a formal complaint with the Department of Public Health (DCPH). This stands in stark contrast to other stories about PIH staff who exuded warmth and professionalism, suggesting that experiences with administration can vary dramatically depending on who you encounter.
In the realm of maternity care, many readers paint an entirely different picture. For first-time mothers, the hospital was a haven of kindness and professionalism from the start. The prenatal and labor/postpartum teams receive frequent high praise. Serena at Women's Prenatal, for example, is cited as helpful and considerate, with staff described as professional across the board. The labor and delivery experience at PIH Whittier is recounted in glowing detail: Hazel and Veronica helped with easy check-in, Karen is described as a sweetheart and an expert RN, and a supportive team including Val (the charge nurse), Gemma (IV guru), and Olivia (a CNM) contributed to a smooth process. The epidural experience under Dr. Hallmark is portrayed as gentle and reassuring. The postpartum period is celebrated even more, with shifts being described as run by caring, patient, and responsive nurses - Maybelline, Shante, Jessica, Brianna, Aracely, Abby, Xinya, and others all singled out for their attentiveness and warmth. The G.O.A.T. NP Anaissa Puccio, along with Dr. Gray, is applauded for their exceptional care, and there are heartfelt thanks to the entire team for helping new parents feel safe and informed. In short, for many patients, PIH Whittier offers a labor and delivery experience that feels personal, compassionate, and well-coordinated.
Beyond maternity, the hospital's reputation is a patchwork of experiences. Several reviewers highlight long or frustrating interactions with administrative and billing departments. One reviewer recalls a terse warning about a 24-minute wait time for billing calls, followed by experiences of even longer holds and perceived negligence by billers. Another reviewer recounts a systemic issue with secondary insurance data: after years with PIH, a bill arrived noting "no secondary insurance on file," despite prior arrangements. The complaint suggests a need for better systems, staffing, and training to handle billing accurately and promptly. A related note points to a broader experience involving a data breach in December that affected a patient's ability to access their chart and obtain prescription refills, with ongoing notices about payments long after services were paid. Together, these accounts underscore a sense of administrative friction that can color the overall perception of care, even when clinical care itself is competent.
The ER and urgent-care experiences run a similar gamut. Some patients report being seen quickly or having positive interactions with providers when time is of the essence, including statements like "they took me within minutes" and "beautiful care" for those dealing with anxiety or panic attacks. Others report negative experiences: long waits on hold when trying to navigate urgent care versus ER, or staff who appear dismissive or insufficiently empathetic. There are also critiques of security staff, with a reviewer urging that guards should stay "security guards" and avoid dashing patients' expectations about wait times, suggesting that customer-service training for security personnel is lacking. Another review laments not receiving clear guidance on navigating appointments, noting that calling the duty nurse about a non-emergency issue left them with the impression that ER or urgent care would be a faster route to care, only to learn that these are different types of visits.
A few narratives are particularly pointed about doctors outside of maternity. One patient describes a Whittier gastroenterology visit as disappointing: a doctor who appeared rushed, did not listen well, and failed to address the presenting insomnia and itching, ultimately deferring to cognitive-behavioral therapy without relief for symptoms. The same reviewer mentions moving away and continuing to receive notices for services already paid, illustrating ongoing frustration with the administrative and medical records system. Taken together, these stories emphasize that while PIH can provide outstanding clinical care in some departments, missteps in scheduling, chart access, and follow-through on non-maternity services can significantly detract from overall patient satisfaction.
Despite the mixed reviews, the most consistent, glowing notes come from maternity care experiences. For many patients, PIH Whittier's labor, delivery, and postpartum units feel like a sanctuary during a pivotal life moment. The detailed commendations - from Hazel and Veronica at intake to the many postpartum nurses who supported breastfeeding, hydration, education, and comfort - paint a picture of a hospital that can be exceptionally nurturing and professionally competent. The collective sentiment is that the hospital's strongest assets lie in its nursing staff, CNMs, and physicians who perform procedures with care, humor, and diligence, making new mothers feel seen and supported even during a time of vulnerability. When these teams work together, the care feels not only technically proficient but also emotionally resonant, creating memories that many patients carry with them long after discharge.
In sum, the narratives reveal a bifurcated image of PIH: outstanding, patient-centered care in childbirth and newborn support, paired with administrative, clerical, and communication challenges that can deprive patients of a smooth and fully confident experience in other departments. The maternity units are repeatedly praised for their warmth, expertise, and teamwork; the ER, billing, and certain administrative interactions show room for improvement, particularly in areas of empathy, consistency, and system reliability. For patients navigating PIH, the takeaway is clear: you may encounter superb care and compassionate professionals - especially if you're delivering a baby - while others may encounter frustrating wait times, ambiguous guidance, and encounters with staff who may not meet the same standard of empathy. The hospital's strongest advocates are the families who feel truly cared for during one of life's most meaningful moments, and they hope that the rest of the experience can rise to that same standard.
35 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Long Beach (Daugherty) (12 miles away) Los Angeles International (21 miles away) John Wayne Orange Co (23 miles away) Burbank-Glendale-Pasadena (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Presbyterian Intercomm Hospital in Whittier, CA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.
The community provides fully furnished accommodations with cable or satellite TV, allowing residents to enjoy their favorite shows and movies in the privacy of their own rooms. A dining room is available for communal meals, where residents can socialize with each other while enjoying delicious and nutritious food prepared by the staff.
A kitchenette is also provided in each resident's room for those who prefer to prepare their own meals or snacks. The community has a restaurant-style dining experience, ensuring that residents receive high-quality meals that cater to their special dietary restrictions.
Residents can take advantage of the beautiful outdoor spaces and garden areas, which provide a serene and peaceful environment for relaxation or walks. Additionally, there is a small library on-site for those who enjoy reading.
The community offers housekeeping services to ensure that residents have a clean and organized living space. Wi-Fi/high-speed internet is available throughout the premises, allowing residents to stay connected with loved ones or engage in online activities.
For individuals requiring assistance with daily tasks such as bathing, dressing, and transfers, 24-hour supervision is provided by trained staff members. Medication management is also offered to ensure proper administration of medications. The community has a mental wellness program in place to support the emotional well-being of its residents.
Residents can participate in resident-run activities as well as scheduled daily activities organized by the staff. This promotes engagement and socialization among the residents.
In terms of location, there are two parks nearby where residents can enjoy outdoor activities or picnics. Additionally, there are six pharmacies located nearby for convenient access to medications and healthcare supplies. For entertainment options, there is one theater nearby where residents can enjoy movies or live performances. Furthermore, having four hospitals nearby provides peace of mind knowing that medical assistance is readily available if needed.
Overall, the Presbyterian Intercomm Hospital in Whittier, CA offers a comprehensive range of amenities and care services to create a comfortable and supportive environment for its residents.
Presbyterian Intercomm Hospital is located at 12401 Washington Boulevard, Whittier, CA 90602 in Los Angeles County, California
Presbyterian Intercomm Hospital on seniors.fyi includes 3 photos including images showing architecture, healthcare, building, and more.
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