New Hope Post Acute Care

Pros

• Some of the staff at New Hope Post Acute Care were described as great and demonstrated a caring attitude towards their patients.
• The facility was noted to be clean and offered spacious shared rooms compared to hospital settings.
• The recreation activities at the facility, such as bingo and outings to the mall and movies, received positive feedback from residents and their families.
• One family member mentioned that certain staff members genuinely loved their patients and provided comforting care.
• With some intervention, one resident improved significantly in mobility and engagement after being provided with specific nutritional support.

Cons

• The facility exhibited blatant disregard for patients' care and safety.
• Staff were slow to respond to calls for help, leaving residents waiting for hours.
• Many staff members were underqualified, lacking necessary degrees or licenses.
• The food served was of poor quality and unappetizing, with complaints of rat droppings found in a meal.
• The environment was uncomfortable due to inadequate air conditioning, leading to severe health issues for residents.
• Communication from the staff was lacking, contributing to families feeling uninformed about their loved ones' care.
• There was insufficient staffing, resulting in patients having to wait long periods for assistance with basic needs.
• Incidents of injury or neglect went unreported by the facility.

Review

The experiences shared by family members regarding care facilities highlight a concerning narrative of neglect and dissatisfaction. A patchwork of reviews from different individuals paints a troubling picture of the challenges faced by residents in places that are meant to provide support, rehabilitation, and care during vulnerable times. From inadequate attention to urgent medical needs to alarming cleanliness issues, these narratives serve as cautionary tales for those considering similar options for their loved ones.

One individual recounted the unfortunate experience of their uncle who lived with stage 4 cancer and dementia. The care facility reportedly lost track of him for five hours before anyone noticed he was missing. When contacted after midnight following an ambulance discovery, the facility displayed a blatant disregard for his wellbeing. The family was left grappling with questions about how he managed to lose his front teeth and personal belongings without any incident reports filed. The response from staff—that he was on hospice and therefore not their concern—was particularly jarring, creating a sense of helplessness and frustration among family members who were paying for his care.

Another review centered on a grandmother who had been placed in New Hope Post Acute Care for rehabilitation but ended up exhibiting violent behavior towards staff when they attempted to assist her with exercises. Although some staff members were praised for their efforts and compassion, significant issues emerged around communication and response times. Family members observed that they often had to leave their loved ones' rooms and seek help in the hallways due to long waits for nurses to respond. This lack of timely assistance created additional stress in an already challenging situation.

A contrasting account involved a father who found himself at New Hope Post Acute Care following acute dehydration. Initial attempts at engagement with healthcare decisions regarding a do-not-resuscitate (DNR) order highlighted concerns over patient autonomy amidst distressing circumstances surrounding health decline assumptions. While this individual successfully advocated for nutritional support through Ensure, resulting in improved mobility, it also raised alarms about the qualifications of the staff attending their loved one’s care—many being assistants without formal licensed training. Despite having good intentions, inconsistencies in quality care appeared more pronounced among those higher up in management.

In stark contrast to the hopeful recovery showcased by one family member's advocacy was another profound tragedy: a father's demise attributed directly to neglectful conditions within his facility. Desperate pleas echoed as family sought answers; reports indicated days spent without air conditioning during heat spells exacerbated complications tied to diabetes, resulting ultimately in hospitalization due to untreated symptoms like food rotting on his tongue—a horrifying testament to inadequate monitoring and intervention efforts at such critical moments.

The collective grievances extend beyond medical mishaps; many families painted bleak pictures concerning meal quality as well. Reports described substandard food offerings leading some families to suggest inmates might be enjoying better meals than residents within these facilities—the insinuation highlighting serious lapses not just in healthcare but also basic human dignity standards when caring for individuals unable to advocate adequately for themselves due solely to age or illness.

Overall, while there were redeeming qualities mentioned such as recreational activities available like bingo or city tours, the prevailing sentiment leaned toward disappointment rooted deeply within systemic failures reflected across multiple accounts of caregiving inadequacies pervasive throughout these establishments seeking accountability yet falling short consistently when it mattered most: ensuring respect, safety, comfort—and above all else—dignity remained prioritized within the caring hands designated explicitly for our vulnerable loved ones entrusted into such environments filled with hope but marred by pain far too often experienced instead.

Restaurants

• Taco Bell (0.2 miles)
• In-N-Out Burger (0.5 miles)
• Wendy's (0.5 miles)
• Jorge's El Tapatio (1.1 miles)
• La Villa Mexican Restaurant (1.1 miles)
• La Costa (1.2 miles)
• Chili's Grill & Bar (1.2 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Save Mart Supermarkets (2.2 miles)
• Walgreens (3.1 miles)

Physicians

• Brookside Oral & Maxillofacial Surgery (0.4 miles)
• Golden State Dermatology (0.7 miles)
• Aibar Huatuco MD (0.7 miles)
• Pacific Sleep Disorders Center Tracy (0.8 miles)
• Sutter Gould Medical Foundation (0.8 miles)
• Robert Williams, MD (0.8 miles)
• I-Hsuan Shen, DO (0.8 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.5 miles)
• Bagel Street Cafe (1.5 miles)
• Panera Bread (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (3.1 miles)
• Starbucks (9.2 miles)

Hospitals

• Sutter Tracy Community Hospital Lab (0.8 miles)
• Satellite Dialysis of Tracy (1.4 miles)
• Kaiser Permanente - Emergency Room (10.5 miles)
• San Joaquin County Alcohol Services (12.1 miles)
• San Joaquin County Hospital (12.1 miles)

Parks

• Lincoln Park (1 miles)
• Poet Christian Sports Fields (2.4 miles)
• Central Community Park (6.3 miles)
• Woodward Park (12.4 miles)

Places of Worship

• Sequoia Heights Baptist Church (11 miles)

Theaters

• AMC Showplace Manteca 16 (11.3 miles)