Fulton Gardens Post Acute

Pros

• The facility was extremely clean.
• The staff and nurses were kind, compassionate and went above and beyond to make residents comfortable in their final days.
• The staff left a positive impact on residents; they were grateful and would recommend the facility.
• The nurses and CNAs were attentive, with wound care that improved dramatically and physical therapy that helped mobility.
• The therapy staff were hardworking and helped residents regain strength.
• Fulton Gardens is absolutely the best; the mother is content staying there, and the facility is run with integrity; it is highly recommended.
• The facility is clean and neat, with kind and courteous staff; residents are friendly and staff know them by name.
• The staff took very good care of the aunt; she was clean, comfortable, and safe; the staff were attentive and caring; she died in peace.

Cons

• They describe the night shift crew as HORRIBLE, with no one answering the phone.
• They call the facility a horrible place of business with poor patient care.
• They say the staff lack adequate knowledge to care for surgical patients, leading to infections and ER visits.
• They depict administration as unaware and unresponsive to family concerns.
• They note staff kept personal items (like a phone charger and an angel figurine) after discharge, signaling disrespect.
• They would not recommend the facility for loved ones, citing neglect and rude staff.
• They call the place the worst place to be and warn others not to take loved ones there.

Review

The collection of reviews paints a facility that can be incredibly reassuring and comforting in some moments, yet deeply concerning in others. On the positive side, many families describe a clean, well-maintained environment where kindness and compassion feel genuinely extended to residents. One reviewer emphasizes how extremely clean the place is and how the staff and nurses consistently went above and beyond to keep a loved one comfortable during his final days. Another family member speaks highly of a veteran uncle who recovered enough to feel cared for, with the VA noting a positive impact from the staff. Across several accounts, the physical surroundings are praised as neat and orderly, and there is a strong sense that some residents are treated with warmth, dignity, and personal attention. In particular, therapy teams earn repeated compliments: speech therapy and physical therapy are described as thorough and patient, helping people regain strength and mobility, sometimes enabling a return home. The same reviewers appreciate staff who know residents by name, participate in group activities, and create a welcoming social atmosphere that makes family visits feel meaningful. For families facing difficult situations, the facility is sometimes framed as a place where their loved ones can be treated with respect, comfort, and consistent care.

Amid the praise, however, are several accounts that raise serious red flags about nighttime operations, responsiveness, and overall communication. A number of reviewers report that the night shift is problematic, with calls to nurses or staff frequently going unanswered. One family member describes repeatedly dialing for their uncle before bed and finding that "no one ever answers," to the point where a patient themselves answered the line and explained that no staff were present. This sense of abandonment at night leads to questions about patient safety in emergencies and the real point of contact for families seeking updates or reassurance. The frustration is strong enough for some to say they would file formal complaints with labor boards, indicating that these perceived gaps in basic communication and responsiveness are taken very seriously by the families affected.

There are also vivid, high-stakes medical anecdotes that underscore the seriousness of the concerns. Several reviews recount infections or medical issues that apparently were not promptly recognized or managed, resulting in unnecessary escalation to hospitals or emergency services. One reviewer cites an infection in a wound that should have been caught sooner, culminating in a hospital pickup for their spouse. Others describe delays in essential testing - such as a urine test for a suspected UTI - that were attributed to heavy workloads or a lack of time, with the result that the patient grew delirious or experienced significant pain before action was taken. In some cases, families felt that staff did not communicate what was happening or why certain steps were being delayed, which compounded fear and distress during already difficult times.

Administrative and leadership concerns recur across several stories. A recurring theme is a disconnect between frontline staff and management, with families feeling that questions about care plans, test results, or the rationale behind decisions were met with evasiveness or a lack of accountability. One reviewer specifically mentions speaking with the facility director, who was described as unaware or uninformed about the problem, and another notes they never heard back despite requests for explanations. The sense that top-level leadership is slow to respond or dismissive of concerns contributes to a perception that the facility's governance and follow-through could be improved. There are also poignant reminders of the human cost of these gaps: loved ones who feel neglected, or who recount experiences that left them worried about whether their relatives were receiving the attention they deserved.

Not all reviews end in disappointment. A number of accounts emphasize that, despite the flaws, many staff members - nurses, CNAs, therapists, and aides - were kind, patient, and genuinely invested in their residents' well-being. Some families describe moments of real comfort and relief: a sister finding the facility clean and organized, a mother receiving attentive care from therapy and nursing staff, and a patient who was able to die with dignity surrounded by family and compassionate caregivers. There are also mentions of dedicated team members who go above and beyond - the kind of praise that highlights specific individuals by name and acknowledges the positive impact they had on rehabilitation, mobility, and daily life. In these stories, the facility's strengths lie in the people who stay late, listen carefully, and treat residents as individuals with histories, preferences, and needs.

Overall, the reviews present a facility that is clearly capable of excellent, compassionate care in the right circumstances, but one that is hindered by serious and persistent issues around nighttime responsiveness, timely medical attention, and transparent communication. Families who have experienced the positive side of the staff's empathy and the benefits of therapy and clean, welcoming spaces report strong gratitude and willingness to recommend when the care environment feels stable and supportive. Those who encountered communication breakdowns, delayed medical actions, and administrative disconnect cast strong warnings to others, sometimes going so far as to advise against placement for loved ones, especially when the loved ones require reliable, vigilant attention around the clock. The overall impression is that this is a facility with real potential and dedicated people, but one that needs meaningful improvements in staffing, accountability, and communication to ensure consistently safe, responsive, and respectful care for every resident.

This part of Stockton, California, offers a range of convenient amenities for seniors looking to settle in the area. With several physicians' offices, pharmacies, and hospitals within close proximity, residents can easily access healthcare services. Additionally, there are various cafes and restaurants nearby for dining options. Parks such as Sherwood Forest Park and Victory Park provide green spaces for relaxation and outdoor activities. For entertainment, there is a theater nearby as well. Overall, this neighborhood provides essential services and recreational opportunities that cater to the needs of older adults.

Physicians

• Stockton Pediatrics (0.7 miles)
• Valley Mri Center (0.8 miles)
• Gurtej Malhi, MD (1 miles)
• Stockton Orthopedic Medical Group (1 miles)
• Plastic Surgery Center of Stockton (1 miles)
• Plastic Surgery Associates (1 miles)
• Mdsi Physician Group (1.1 miles)

Cafes

• Starbucks (1 miles)
• Dutch Bros Coffee (1.2 miles)
• Starbucks (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (2.9 miles)

Pharmacies

• March Lane Medical Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Safeway Pharmacy (2.2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Kaiser Pharmacy 1 (2.3 miles)

Hospitals

• St. Joseph's Medical Center (1.1 miles)
• St Joseph's Medical Center (1.1 miles)
• Childrens Health Services Of San Joaquin General Hospital (1.2 miles)
• Katalysis Partnership Inc. (1.4 miles)
• Dameron Hospital Association (1.7 miles)
• Port City Health (2.4 miles)
• 5th Street Medical Clinic (3.6 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.1 miles)
• Chipotle Mexican Grill (1.3 miles)
• In-N-Out Burger (1.4 miles)
• Romano's Macaroni Grill (1.6 miles)
• Pacific Avenue Bowl (1.9 miles)
• El Pollo Loco (1.9 miles)
• Angelina's Spaghetti House (2.1 miles)

Parks

• Sherwood Forest Park (1.4 miles)
• Victory Park (2.1 miles)
• Angel Cruz Park (2.5 miles)
• Fritz Grupe Park (3.4 miles)

Theaters

• Regal Cinemas Stockton Holiday 8 (1.9 miles)

Places of Worship

• Calvary Presbyterian Church (2.5 miles)

Transportation

• Amtrak Stockton (2.8 miles)