Village Square Nursing and Rehabilitation Center

Pros

• The rehab department at the facility is marvelous and has helped patients regain mobility after surgery.
• The community is very nice, well-maintained, and offers good food.
• Some employees are very nice, contributing to a calm environment for rehabilitation.
• Patients received good care during their rehabilitation process.
• The facility successfully helped a patient transition from using a walker to walking with a cane within weeks.

Cons

• No one answered the phone when calls were made regarding a patient on the 3rd floor, raising concerns about communication and availability.
• The facility was described as chaotic, with staff running around and poor communication regarding patient care.
• A violent incident occurred when a staff member threw a glass in another patient's face, which was not adequately addressed by management.
• There was an unpleasant smell on the second floor, similar to feces, contributing to an unsanitary environment.
• Patients appeared neglected, with unkempt hair and messy clothing.
• A sister had to be removed from the facility via a 911 call due to severe neglect of her condition; she had been suffering from a UTI for two weeks without proper attention.
• Assistance lights were not responded to promptly, indicating inadequate staffing or attentiveness by the staff.

Review

The reviews of the rehabilitation facility in question present a starkly divided perception of care and environment. While some patients and their families have had positive experiences, others report severe deficiencies that raise significant concerns about patient welfare. The contrasting assessments highlight the complexities and challenges often faced in such healthcare settings.

Several reviewers expressed frustrations about communication issues within the facility. One individual recounted an experience where they called to inquire about a patient’s condition but were transferred multiple times without anyone ever answering. This lack of responsiveness can create feelings of distress for families trying to ensure their loved ones are receiving adequate care. The sentiment was shared among others who noted that their attempts to connect with staff were met with silence, raising doubts about whether any personnel were available or attentive to patients' needs.

On the contrary, some reviews laud the rehabilitation department for its effective treatment regimens and skilled staff members. A grateful former patient detailed an inspiring recovery journey after surgery, indicating that they received significant support during their two-month stay. Their ability to transition from using a walker to walking with a cane was attributed directly to the quality of care received at the facility, suggesting that there are pockets of excellence within its operations.

However, these positive anecdotes stand in stark contrast to numerous accounts highlighting lackluster conditions on other floors of the facility. One alarming review described witnessing unprofessional behavior among staff and inadequate attention given to patient hygiene and overall comfort. Specific grievances included instances where patients appeared neglected—showing up with unkempt hair or soiled clothing—and an unpleasant smell permeating the environment itself. Such descriptions evoke a troubling image of neglect exacerbated by chaotic staffing situations where employees may be overwhelmed or not adequately trained.

Another disturbing account detailed a situation where a family member was readmitted via emergency services due to untreated medical needs, specifically pointing out delays in addressing what turned out to be a urinary tract infection (UTI). This alarming testimony underscores possible systemic failures within the facility's healthcare monitoring protocols—an issue compounded by reports from other relatives who perceived indifference toward deteriorating conditions experienced by their loved ones.

Overall, while there are commendable aspects regarding physical therapy services and positive interactions reported by some residents, it is clear that significant gaps exist in operational efficiency and basic patient care standards in this facility. Families considering this rehab center for their loved ones may want to tread cautiously based on collective testimonies emphasizing both commendable service and deeply concerning neglectful behaviors observed during stays at various times. Balancing these experiences is essential as prospective residents weigh their options for rehabilitation care amidst conflicting accounts of service quality and attentiveness within this healthcare context.

This particular area of San Marcos, California, offers a convenient and diverse range of amenities for senior living. There are several pharmacies nearby, including CVS Pharmacy and Walgreens, ensuring easy access to medications and health supplies. The neighborhood also boasts a variety of dining options such as Raising Cane's Chicken Fingers, In-N-Out Burger, and Players Sports Bar for enjoyable meals out. For medical care, there are reputable physicians at Kaiser San Marcos and Scripps Coastal Medical Center within a few miles' radius. Additionally, there are beautiful parks like Santa Fe Hills Park and San Elijo Hills Park for leisurely strolls and outdoor activities. With transportation options like the Vista Transit Center and hospitals like Palomar Medical Center Escondido in close proximity, this area provides both convenience and essential services for seniors looking to settle down in a vibrant community.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.4 miles)

Theaters

• Regal Edwards San Marcos (0.6 miles)
• Cinépolis Vista (5.3 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.8 miles)
• In-N-Out Burger (1.5 miles)
• McDonald's (1.7 miles)
• Players Sports Bar (2.2 miles)
• Mrs. Taco (2.5 miles)
• San Marcos Community Center (2.6 miles)
• Eureka (3.3 miles)

Physicians

• Kaiser San Marcos (1.9 miles)
• Leonid Slavin M.D. (1.9 miles)
• Carolene Grace Madden, MD (1.9 miles)
• Jessica K Laursen M.D. (2.6 miles)
• Scripps Coastal Medical Center (4.4 miles)
• Graybill Medical Group - Vista Office (5.6 miles)
• Stanton Optical (5.7 miles)

Parks

• Santa Fe Hills Park (2.2 miles)
• San Elijo Hills Park (2.3 miles)
• Montiel Dog Park (2.3 miles)
• Alga Norte Community Park (3.6 miles)
• Woodland Park (4.3 miles)
• Olympus Park (6.6 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3.9 miles)
• Starbucks (4.3 miles)
• Starbucks (4.7 miles)
• Panera Bread (5.3 miles)
• Starbucks (7 miles)

Places of Worship

• Mission Hills Church (3.4 miles)

Transportation

• McClellan-Palomar Airport (CLD) (4.6 miles)
• Vista Transit Center (5.5 miles)
• Melrose Sprinter Station (6.9 miles)

Hospitals

• Palomar Medical Center Escondido (4.8 miles)
• Premiere Surgery Center (5.9 miles)
• Tri-City Medical Center (6.3 miles)
• Tri-City Medical Center Registration (6.3 miles)
• North Coast Surgery Center (6.4 miles)
• Eye Surgery Associates (7 miles)