San Jose Healthcare & Wellness Center

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  • Interior

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  • Building

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  • Architecture

    A charming residential house surrounded by lush greenery.

  • Bedroom

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  • Dining

    A cozy outdoor space featuring a gazebo with seating, surrounded by lush greenery.

  • Kitchen

    A home space combining kitchen and gym equipment for multi-purpose use.

  • Exercise Equipment

    A well-equipped indoor gym space, perfect for a variety of workouts.

  • Dining Table

    A dining table set for four with elegant plates, cutlery, and a vase of flowers as a centerpiece.

  • Healthcare

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San Jose Healthcare & Wellness Center

75 North 13Th Street, San Jose, CA 95112

For more information about senior living options: (844) 490-3973

2.9 from 27 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
2
1 stars
12

Skilled Nursing Facility

Overall Review of San Jose Healthcare & Wellness Center

Pros

  • pro The newly renovated facility is bright, clean, and aesthetically pleasing.
  • pro Staff greet patients warmly and make them feel welcomed.
  • pro It is highly recommended for anyone seeking a positive skilled healthcare experience.
  • pro The staff are nice, caring, and professional.
  • pro The facility has been described by reviewers as the best nursing home and the best healthcare service in the city.
  • pro The care team includes wonderful staff: caring nurses, loving CNAs, and thorough, knowledgeable administrative personnel.
  • pro The physical therapists are patient and encouraging.
  • pro Visiting hours are great.

Cons

  • pro The facility is described as lacking decorum, professionalism, tact, dignity, and empathy.
  • pro The staff are accused of being thieves and prioritizing money over patient well-being.
  • pro Patients are reportedly left in soiled diapers, leading to bedsore formation and neglect.
  • pro Communication is nearly impossible, with staff rarely answering the phone.
  • pro Wound care is described as neglectful, with MRSA patients shared in rooms and wounds not properly cleaned.
  • pro Pain medications are allegedly withheld because orders were missed, despite discharge paperwork.
  • pro The facility supposedly denies advertised IV therapy and refuses necessary treatments.
  • pro Basic hygiene practices are not followed: unclean blood pressure cuffs, dusty curtains, hot rooms, and infrequent sheet changes.
  • pro Personal belongings are alleged to be stolen, with social services unresponsive.
  • pro Administration is described as lacking dignity and honesty.

Review

San Jose Healthcare Wellness comes across in many accounts as a facility that has been recently renovated and can feel inviting at first glance. Several reviewers noted that the building is bright, clean, and aesthetically pleasing, and that the staff generally greeted patients warmly and made them feel welcome. In some statements, people even recommended the place to others and described experiences with compassionate nurses and caring aides who stood out positively. A few reviews highlighted that the therapists were patient, encouraging, and that visiting hours could be convenient for families, portraying moments of genuine care within the system.

However, underneath the initial impression, a large number of reviews tell a troubling story about care quality, safety, and basic hygiene. Widespread concerns center on the idea that medications were not consistently administered on time, and that nutrition and dietary needs were not adequately met. Several accounts described patients receiving meals that did not meet their medical or nutritional requirements, with critics explicitly pointing to insufficient nutrition and even inappropriate preparation practices. The complaints extended to the physical setup of the facility - multiple patients sharing rooms, with bathrooms that were used by people from adjacent rooms, and rooms described as dusty or poorly maintained.

Infection control and wound care emerged as particularly distressing themes. There are multiple assertions that patients with serious infections or wounds did not receive proper attention: mentions of MRSA in shared rooms, delayed suctioning for a roommate who choked on phlegm, and a wound care approach described as rushed or inadequate. One reviewer claimed a wound nurse was overly confident yet ineffective, and another noted that a dressing or wound cleansing protocol was not followed, with a surgeon eventually recommending hospitalization after the patient's condition deteriorated. The use of non-sterile supplies and practices - such as reusing blood pressure cuffs on different patients without proper sanitization - was cited as a routine concern, along with situations where soiled linens and meals were not promptly replaced or cleaned.

Discharge experiences and administrative communication were frequently faulted. Several reviewers described being discharged or asked to leave while the patient could not safely ambulate, with families forced to physically assist or carry their loved ones outside. There were reports of unresponsiveness from social services and administration, delayed or unclear responses to calls, and even allegations of theft of personal belongings during transfer or discharge. One reviewer recounted trying to collect over-the-counter wound care supplies and other valuables, only to encounter inconsistent and incomplete assistance, with social services failing to provide a timely resolution and staff offering evasive or indifferent responses. The impression left by these narratives is that administrative and logistical coordination often failed patients and families in key moments of need.

The reviews also reveal a stark variance in experiences that makes the overall picture complex. A subset of comments lauds the facility as the "Best nursing home" or praises specific employees and the positive impact of family involvement. Some families described long-term relationships with caregivers who knew their loved ones well, with nurses and aides who seemed genuinely compassionate and dedicated. There are mentions of thorough and patient-focused physical therapy and consistent support from administrative staff in certain positive accounts. Yet, even among these approving voices, there is a thread of concern about financial motives, with one account noting that, after a loved one passed, there was a perceived emphasis on money rather than ongoing condolence or support for families.

Against the more positive narratives, the majority of reviews paint a troubling picture of systemic issues. The administration is described as aloof and detached, with language barriers complicating communication and a sense that some staff were overworked and undertrained. Reports of open medical lines and devices left unattended, such as a PICC line, and conditions described as unsanitary - dusty curtains, unclean rooms, and bathrooms that carry odors - underscore a fear that basic safety and infection prevention protocols were not being followed. There are pointed accusations of neglect, including being provided with rotten milk, lukewarm water for drinking, and a general sense that hygiene and patient dignity were not being safeguarded. Even advertized services, like IV therapy, were claimed to be denied in practice, further fueling distrust and frustration among families.

Overall, the collection of experiences presents a facility that can embody both welcome warmth and alarming neglect, depending on who is sharing the story and when. For some families, San Jose Healthcare Wellness offered moments of genuine care from certain CNAs, therapists, and staff members who formed meaningful connections with patients. For many others, the facility is remembered as a place where essential elements of safe, respectful, and attentive care were inconsistent at best and dangerously inadequate at worst - from medication timing and wound care to infection control, discharge handling, and sensitive communication with families. The recurring themes - shared rooms with limited privacy, insufficient hygiene practices, delayed or obstructed escalation to medical intervention, and concerns about theft or mismanagement - underscore a need for substantial improvement in both culture and operations.

As potential patients and their loved ones consider this facility, the picture that emerges is one of a stark contrast between aspirational facility upgrades and deeply troubling day-to-day realities. The positive anecdotes about kindness and professional effort offer glimmers of what good care could look like, but the overwhelming weight of the criticisms emphasizes serious safety and quality-of-care gaps that cannot be ignored. If evaluating this facility, families would be well advised to weigh the personal stories of compassionate caregivers against the documented concerns about infection control, medication management, hygiene, room cleanliness, and administrative responsiveness, and to seek out independent, up-to-date assessments or visits to form a well-rounded view of what their loved one might experience there.

Features

Housing

  • 58 resident community capacity 58 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Jose International (3 miles away) San Jose International (3 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The San Jose Healthcare & Wellness Center in San Jose, CA offers a wide range of amenities and care services for seniors in need of assisted living. This fully furnished community provides a comfortable and nurturing environment for residents.

The amenities offered at this center aim to enhance the quality of life for residents. A beauty salon is available on-site for personal grooming needs, while cable or satellite TV ensures entertainment options. Community-operated transportation is provided, allowing residents to easily access nearby destinations. The computer center enables residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining experiences, while the kitchenette allows for personal meal preparation if desired. Outdoor spaces such as gardens provide peaceful areas for relaxation. Housekeeping services ensure that living spaces are kept clean and tidy. Wi-Fi/high-speed internet is also available throughout the community.

The care services provided cater to individual needs and promote independence. A 24-hour call system ensures that assistance is readily available whenever needed, while 24-hour supervision provides peace of mind for both residents and their families. Assistance with daily activities such as bathing, dressing, and transfers is offered by trained staff members. Medication management ensures that residents receive their medications as prescribed. Special dietary restrictions are accommodated with diabetes diets and other specific meal plans.

A variety of activities are organized to keep residents engaged and entertained. Concierge services are available to assist with any requests or inquiries. Fitness programs promote physical well-being, while planned day trips allow residents to explore new places within the surrounding areas. Resident-run activities encourage socialization among peers, fostering a sense of community spirit. Scheduled daily activities further enrich the lives of residents by providing opportunities for learning, recreation, and creativity.

In terms of convenience, various essential establishments are located near this assisted living community. There are five cafes nearby where residents can enjoy a cup of coffee or a light snack with friends or family members. Eleven parks offer opportunities for outdoor activities and relaxation. Twenty-five pharmacies ensure that medications can be easily accessed. Eight physicians are located nearby, providing medical care when needed. Twenty-two restaurants offer dining options beyond the community, allowing residents to explore various cuisines. Transportation options are also available within close proximity, making it easy for residents to get around as desired. Additionally, there is a place of worship and theater nearby for spiritual enrichment and entertainment. Four hospitals provide access to medical care in case of emergencies or ongoing healthcare needs.

The San Jose Healthcare & Wellness Center provides a comprehensive assisted living experience, offering amenities, care services, and convenient access to essential facilities in the surrounding area.

Nearby Places of Interest

Physicians

  • San Jose Medical Center (0.2 miles)
  • Regional Medical Center (2.1 miles)
  • South Bay Allergy and Asthma Group (3.5 miles)
  • Santa Clara Valley Speciality Center (3.5 miles)
  • Shen Medicine Pediatrics and Associates (4.3 miles)
  • Obstetrix Medical Group (4.6 miles)
  • Golden Hills Optometry (4.6 miles)

Pharmacies

  • Walgreens (0.3 miles)
  • Walgreens (1.4 miles)
  • Elemental Wellness (1.4 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (2.1 miles)
  • Caliva (2.1 miles)
  • Walgreens (2.3 miles)

Restaurants

  • Flames Eatery & Bar (0.6 miles)
  • Mosaic (0.9 miles)
  • Haberdasher (1 miles)
  • Jack's Bar & Lounge (1.1 miles)
  • BJ's Restaurant & Brewhouse (1.4 miles)
  • Duc Huong Gio CHA Sandwiches (1.6 miles)
  • Luna Mexican Restaurant (2.1 miles)

Cafes

  • Nirvana Soul (0.9 miles)
  • Roy's Station Coffee & Tea (0.9 miles)
  • Starbucks (1.8 miles)
  • Starbucks (2.5 miles)
  • Philz Coffee (4.8 miles)
  • Starbucks (5.2 miles)
  • Coffee & Water Lab (5.7 miles)

Transportation

  • San Jose Diridon Station (1.5 miles)
  • Norman Y. Mineta San Jose International Airport (SJC) (3.2 miles)
  • The Club at SJC (3.2 miles)
  • Santa Clara Caltrain Station (3.2 miles)
  • Santa Clara Transit Center (3.2 miles)
  • Terminal A (3.4 miles)
  • Milpitas BART Station (4.7 miles)

Hospitals

  • Carbon Health (1.9 miles)
  • Valley Medical Center Clinic (3 miles)
  • O'Connor Hospital (3.4 miles)
  • Valley Health Center Bascom (3.5 miles)

Places of Worship

  • Calvary United Methodist Church (2.3 miles)

Parks

  • Townsend Park (2.7 miles)
  • San Jose Municipal Rose Garden (2.7 miles)
  • AT Dog Park (3.1 miles)
  • Penitencia Creek Park (3.3 miles)
  • Reed Street Dog Park (3.9 miles)
  • Frank M Santana Park (3.9 miles)
  • Vieira Park (4 miles)

Theaters

  • Pruneyard Cinemas (4.8 miles)
  • Century 20 Great Mall and XD (5.3 miles)

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