Empress Care Center in San Jose, CA
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Palm Trees
1299 South Bascom Avenue, San Jose, CA 95128
For more information about senior living options: (844) 490-3973
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The staff provided tender loving care and were always smiling, cheering residents on. The rehab team helped patients regain walking ability, with Vickie and Rowena making a real difference. The facility is clean, welcoming, and staffed by exceptionally caring and attentive team members. It is a place where questions are welcomed and concerns are addressed, helping visitors feel comfortable. The environment feels like home, with a positive atmosphere and genuine concern for residents' welfare. The resident spaces, such as the flower pots area, offer charming opportunities for creativity. Tours reveal staff across nursing and housekeeping who consistently greet visitors with smiles. The care and services are top-notch, earning high praise and strong recommendations.
A family member had a bad experience where their mother could not move her arm and was left alone all night. They do not recommend the facility. A patient was neglected for over an hour at night, fell, and had to return to the hospital. Nurses reportedly did not call a doctor and did not document the complaint, and the family was not informed. The office allegedly could not hold a bed for the patient because of hospitalization and lack of secondary insurance, with poor communication about the issue. Staff were rude to the patient, making dismissive remarks about needing to get needles themselves. Communication was poor and staff gave unhelpful responses, with suggestions that workers should quit. The facility felt hospital-like and institutional, with little privacy in shared rooms. Service was very slow, requiring repeated requests before anyone would listen.This community is best suited for families that prioritize aggressive rehabilitation and a deeply hands-on, nurturing staff. Empress Care Center shines in physical therapy and daily caregiving, with a clean, welcoming environment that feels purpose-built for recovery. The rehab team - including the standout therapists and the dependable nursing and activity staff - consistently earns praise for helping residents regain mobility and confidence. The facility's atmosphere also supports daily engagement, from resident-led greenery projects to structured activities that create a sense of home. For families seeking visible progress in mobility and a caring, approachable staff, this campus is a practical, results-oriented choice.
Still, a clear segment should consider alternatives. The most salient caveat concerns privacy and the overall feel of the space. Several reviews describe Empress as hospital-like and relatively large, with shared rooms that limit private space for residents and their families. Other families flag slower service at times and communication gaps, noting instances where concerns were not promptly documented or addressed. Cost considerations also surface in some commentary, with private rooms priced at a premium and questions raised about value compared to smaller, more home-like settings. These factors make alternatives worth evaluating for those prioritizing privacy, streamlined responsiveness, or a quieter, less institutional environment.
The strongest positives of Empress offset some of the potential downsides through tangible care quality. A robust rehab culture translates directly into improved walking ability and renewed independence for residents, supported by a cohesive team that communicates well with families during recovery. The consistently warm, attentive attitude of nursing and support staff enhances daily life, while long-tenured employees contribute to reliability and steadiness in routines. The facility's cleanliness and the palpable dedication of caregivers create a reassuring backdrop for families navigating transitions, and the visible commitment to resident comfort - whether through responsive assistance or thoughtfully maintained common spaces - adds up to meaningful, everyday value.
Further strength lies in the broader care philosophy reflected in multiple testimonials. Families repeatedly describe the staff as genuinely caring, with staff members going the extra mile to create a welcoming, supportive home-like atmosphere within a larger care campus. The presence of dedicated roles and coordinators in activities, paired with opportunities for resident creativity (such as the flower pots program), signals an environment that treats emotional well-being as part of healing. A sense of continuity - staff members who have been with the center for extended periods - also emerges as a recurrent theme, reinforcing trust and predictability for residents and families.
Nevertheless, the record does include serious cautions. Notable incidents of neglect or slow responsiveness, including a reported delay in medical assessment and communication lapses that left a family uncertain about a resident's condition, underscore the importance of vigilance. Complaints about rude bedside interactions or friction with staff further temper the otherwise strong care narrative. The hospital-like layout, coupled with shared rooms and the related privacy trade-offs, can be difficult for residents who prize personal space. Weighing these concerns against the clear rehab strengths is essential when aligning this option with family goals and resident preferences.
In the end, Empress Care Center is a compelling fit for families chasing sustained rehabilitation momentum, dependable daily care, and an empathetic, resident-centered culture. For those prioritizing private rooms, streamlined service, or a more intimate, non-institutional vibe, alternatives should be explored with equal rigor. Prospective families should schedule a focused tour that emphasizes rehab planning, nurse call responsiveness, and room configurations, and should speak directly with the rehab team about realistic timelines and goals. Compare rates and room options, request recent client references, and probe how medical oversight is structured day-to-day to ensure a fit that matches both clinical needs and personal preferences.
67 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Jose International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Empress Care Center in San Jose, CA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community is equipped with a beauty salon, allowing residents to pamper themselves and maintain their personal appearance. Residents can also enjoy their favorite shows and movies with the access to cable or satellite TV.
Transportation is readily available as the community provides community-operated transportation for residents' convenience, ensuring they have easy access to local destinations such as shopping centers or social activities. Additionally, transportation arrangement for non-medical purposes and doctor's appointments can be arranged.
The Empress Care Center features various facilities to cater to residents' interests and needs. A computer center is available for residents who want to stay connected with their loved ones or engage in online activities. A fitness room allows residents to stay active and improve their physical well-being. The gaming room provides opportunities for recreational activities and social interaction among residents.
Residents can relax and enjoy the outdoors in the beautiful garden or outdoor spaces provided by the community. Housekeeping services are offered to ensure a clean and comfortable living environment for all residents. Each resident's privacy is valued, with private bathrooms available in each unit.
Meals at Empress Care Center are served restaurant-style in an elegant dining room. Special dietary restrictions are accommodated, including diabetes diets, ensuring that all residents receive nutritious meals tailored to their specific needs.
For intellectual stimulation, there is a small library where residents can indulge in reading books and magazines at their leisure. Telephone service is provided for easy communication with family and friends, while Wi-Fi/high-speed internet ensures residents can stay connected online.
Care services at Empress Care Center include 24-hour call system and supervision, providing peace of mind knowing that assistance is always available if needed. Trained staff members are on hand to provide assistance with daily living activities such as bathing, dressing, transfers, and medication management. A mental wellness program is in place to support residents' emotional and psychological health.
Residents can also enjoy a variety of activities organized by the community, such as fitness programs, planned day trips, and resident-run activities. Concierge services are available to cater to residents' specific needs and preferences.
In terms of convenience, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals located nearby for easy accessibility.
The Empress Care Center strives to provide a comfortable and vibrant community where residents can live independently while receiving the necessary care and support they need in a welcoming environment.
Empress Care Center is located at 1299 South Bascom Avenue, San Jose, CA 95128 in Santa Clara County, California
Empress Care Center on seniors.fyi includes 6 photos including images showing interior, building, lighting, office, architecture, garden, road, palm trees, and more.
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Interior
Decor
Building
Architecture
Lighting
Palm Trees
