Overall Review of Extended Care Hospital Of Riverside
caveat5 reviews mention this
Communication is a common complaint
Many reviewers say it can be difficult to reach staff and get timely updates.
Several reviewers describe trouble getting through by phone, including long holds and not receiving responses after repeated calls. Others say social work or case management was hard to reach when they needed help, or that they received little clarity about discharge and care updates. A few also mention concerns about being redirected or treated as if their questions werenât being handled.
caveat6 reviews mention this
Care and staffing quality feels uneven
Some residents and families describe neglect or lapses that affected safety and comfort.
A recurring negative theme is that some patients werenât monitored closely enough, with reviewers citing falls, delayed attention, and situations where they felt basic needs werenât handled promptly. Other reviewers describe more serious concerns, including malnutrition or dehydration, wounds, and medication-related problems. On the other hand, the reviews also include many accounts of attentive, respectful care, which suggests experiences can vary by situation and unit.
common7 reviews mention this
Therapy is widely praised
Physical therapy and rehab staff are frequently described as helpful and encouraging.
Many reviewers highlight rehabilitation as a bright spot, especially physical therapists and the overall therapy team. Several families describe regular updates and supportive therapy sessions that helped residents regain strength and feel comfortable during recovery. A few reviewers also note that therapy-related care stood out compared with other parts of the experience.
common4 reviews mention this
Activities and daily life get mixed notes
Reviews mention scheduled activities, though experiences arenât uniform.
Some residents and families say there are meaningful daily activities, including planned events and group programming, and that staff helped keep people engaged. Others do not focus on activities and instead concentrate on care delivery issues, which makes this theme less consistent. Overall, when activities are mentioned positively, they tend to be linked with the facilityâs daily support.
caveat6 reviews mention this
Cleanliness is both praised and criticized
Reviews describe cleanliness in very different ways across visits.
Some reviewers call the facility clean, organized, and well cared for, including praise for how staff keep rooms and common areas maintained. Other reviews describe unsanitary conditions, odors, and dirty hallways, with complaints about hygiene and room readiness. Together, the feedback suggests cleanliness can depend on the time and situation, with residents and families noticing noticeable differences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
99 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Ontario International (13 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.2 miles)
Sav-On Pharmacy (1.2 miles)
Central Best Pharmacy (1.9 miles)
Walgreens (1.9 miles)
Rite Aid (2 miles)
CVS Pharmacy (2.4 miles)
Walgreens (3.6 miles)
Cafes
Wanda's Cafe (0.5 miles)
Starbucks (4.6 miles)
Starbucks (5.5 miles)
Panera Bread (8 miles)
The Coffee Bean and Tea Leaf (8.2 miles)
Starbucks (8.3 miles)
Starbucks (9.1 miles)
Physicians
Jeffrey M Deledonne Dr DDS (1 miles)
Renaissance Radiology Medical Group (1.1 miles)
Loma Linda University Plastic Surgery Group (1.6 miles)
University Pain Consultants (1.8 miles)
Asthma & Allergy Medical Group (3.2 miles)
Li Doris MD Mission Surgical Clinic (3.6 miles)
Riverbrock Neuro Sciences (3.6 miles)
Restaurants
In-N-Out Burger (1.1 miles)
McDonald's (2 miles)
Chick-Fil-A (2.1 miles)
Islands Restaurant Riverside (2.1 miles)
Taqueria 2 Potrillos (2.5 miles)
Yard House (2.6 miles)
TGI Friday's (2.6 miles)
Hospitals
Parkview Community Hospital Medical Center (1.1 miles)
Windsor Cypress Gardens Healthcare (1.5 miles)
Riverside Center (2.4 miles)
Empire Imaging (3.8 miles)
Molina Medical Center (4.7 miles)
Places of Worship
Riverside Community Church (1.9 miles)
The Refuge Bible Fellowship (6 miles)
The Grove Community Church (6.6 miles)
Theaters
Regal Riverside Plaza (2.3 miles)
AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (2.5 miles)
Extended Care Hospital Of Riverside on seniors.fyi includes 5 photos including images showing interior, living room, decor, artwork, outdoor furniture, patio, bedroom, rehabilitation, and more.
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