Community Care & Rehab Ctr in Riverside, CA

Pros

• The staff are helpful and professional.
• Laura provided clear instructions to students.
• The wound care team has shown the students the ropes.
• The social services department provides exceptional attention and care and makes families feel at home.
• The facility is inviting and has amazing staff.
• The facility helped my grandfather regain his health.
• The mom received amazing care and the family was very grateful.
• The physical therapists were very good to residents.
• The staff are wonderful and treat residents with the utmost respect.
• Darvy puts her heart into her work, ensuring residents are comfortable and well cared for.
• Peter and Angelica greet families with genuine smiles.
• The center has excellent nurses, CNAs, and supervisors.

Cons

• They claim the facility neglected their loved one, with staff ignoring concerns and never calling a doctor despite serious symptoms.
• They say their father experienced major hallucinations and memory decline that were dismissed by the staff.
• They report their relative was left in urine for over an hour and treated roughly during bathing.
• They describe nurses as rude, unhelpful, and unwilling to answer questions or provide information.
• They warn others not to send loved ones there, calling the place unsafe and not recommended.
• They criticize discharge instructions as incorrect and medications or instructions as inconsistently communicated.
• They note a strong odor in the facility and delays in starting essential therapies.
• They complain about poor food quality and dietary adjustments not being followed.
• They report bedsores and insufficient turning or rehab care, leading to harm.
• They highlight safety concerns, including broken equipment, mismanagement of lines (PICC/IV), and poor infection control.
• They point to the State Auditor rating of 1 out of 5 and claim staff theft of belongings as a risk.

Review

This community is best suited for families seeking a rehab- and therapy-forward stay where the care team can rally around recovery, with particular appreciation for strong social-work support and a warm, attentive front-line staff. The rehab side earns frequent praise for its therapists and nurses who focus on getting residents moving again, and families often sing loud about the engagement of the resident-relations hierarchy, especially the presence and accessibility of leadership like the director of guest relations. For someone prioritizing hands-on rehabilitation, clear communication about progress, and a welcoming atmosphere, this facility can deliver meaningful gains. Those evaluating it should note, however, that the experience is not uniformly consistent, and a segment of reviews flag serious concerns about medical oversight and day-to-day reliability.

The strongest caveat to consider is whether consistent, high-stakes clinical oversight is non-negotiable. A pattern of negative experiences centers on frustration with communication, delayed responses to nursing needs, and occasional gaps in monitoring that elevate anxiety for families, particularly when a loved one has complex medical needs. Several accounts describe discharge and medication issues, missed updates, and a sense that frontline staff are spread too thin at times. External reviews also reference audits and?? concerns that suggest this is not uniformly trusted as a flawless medical environment. Families with loved ones who require meticulous, predictable supervision should proceed with heightened diligence or explore options with stronger, steadier clinical governance.

On balance, the pros align closely with rehab-minded goals. The facility's rehab team is repeatedly described as knowledgeable, patient, and capable, with therapists who push recovery in practical, hands-on ways. The wound care unit and post-acute rehab work receive particular praise, as do the day-to-day interactions from CNAs and LVNs who demonstrate genuine warmth and professionalism. The social-services and resident-relations apparatus is a standout strength; residents and families frequently highlight Darvy Perez and other advocates for accessibility, listening, and purposeful problem-solving. The environment in many reviews feels clean, organized, and respectful, with praise also directed at kitchen and activity staff who contribute to a sense of normalcy and comfort during longer rehab stays.

Yet the same reviews reveal a troubling inconsistency in care quality. A sizeable portion of families recount experiences where information did not flow, requests were delayed, or staff responses fell short of expectations. Specific concerns include rough communication with families, incomplete or incorrect discharge instructions, and alarming anecdotes about patient discomfort or neglect. High-stakes incidents - missed medical questions, delays in turning or assisting residents, and problems with wound or IV management - appear in multiple testimonies. In short, the rehab strengths exist in tandem with a reliability gap in other nursing and medical areas, which means the facility can be excellent for targeted rehab but risky for residents needing steady, round-the-clock medical confidence.

The decisive question for families is whether the rehab-centric strengths justify the potential gaps in everyday medical oversight. For those whose priority is restorative therapy and a compassionate, approachable staff, the offset can be substantial: scheduled PT/OT, a responsive social-work function, and a culture that tends to treat families with care and respect. For others, especially those with complex chronic conditions, fragile health trajectories, or a need for rigorous day-to-day nursing supervision, alternatives with more consistent clinical governance and incident-tracking may be prudent. The market readers consistently report both bright spots and serious red flags; the right fit depends on which needs carry the most weight during the care trajectory.

Bottom line: this community offers a compelling rehab-centric option bolstered by strong social-work leadership and palpable dedication from many care team members. If recovery, movement, and person-centered attention are the defining criteria, it is reasonable to move forward with a careful, guided tour and a frank discussion about staffing levels, care plans, and transparency mechanisms. Prospective families should press for a current, detailed care plan focused on medical oversight, medication administration, and incident response. If those assurances cannot be documented with confidence, or if a loved one requires unwavering 24/7 nursing reliability, it is prudent to explore alternatives that deliver steadier clinical continuity. The facility can be exceptional in the right context, but the decision should be anchored in the primacy of reliable, ongoing medical oversight.

Hospitals

• Riverside Center (0.1 miles)
• Empire Imaging (1.5 miles)
• Windsor Cypress Gardens Healthcare (3.3 miles)
• Parkview Community Hospital Medical Center (3.4 miles)
• Molina Medical Center (7 miles)
• Kaiser Permanente Fontana Medical Center (8 miles)

Theaters

• Regal Riverside Plaza (0.5 miles)
• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (4.8 miles)

Pharmacies

• Central Best Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Sav-On Pharmacy (2.7 miles)
• Walgreens (2.9 miles)

Restaurants

• Islands Restaurant Riverside (0.5 miles)
• Chick-Fil-A (0.6 miles)
• In-N-Out Burger (1.8 miles)
• Plant Power Fast Food (1.9 miles)
• Taco Station (2 miles)
• The Old Spaghetti Factory (2.1 miles)
• Donut Tyme (3.8 miles)

Places of Worship

• Riverside Community Church (0.7 miles)
• The Refuge Bible Fellowship (3.8 miles)
• The Grove Community Church (6.2 miles)
• Azure Hills Seventh-Day Adventist Church (7 miles)

Physicians

• University Pain Consultants (0.8 miles)
• Loma Linda University Plastic Surgery Group (1 miles)
• Jeffrey M Deledonne Dr DDS (1.3 miles)
• Riverbrock Neuro Sciences (1.3 miles)
• Riverside Community Hospital Transplant Center (1.4 miles)
• Tang Ashley, MD (1.5 miles)
• Maguire, Gerald Ucr Health Comprehensive Psychiatric Services (2 miles)

Parks

• Mount Rubidoux (1.6 miles)
• Andulka Park (2.8 miles)
• Sycamore Canyon Wilderness Park (4.8 miles)
• Towngate Memorial Park (7.5 miles)
• Vernola Family Park (8.6 miles)

Cafes

• Starbucks (2.3 miles)
• Wanda's Cafe (2.8 miles)
• Starbucks (3.8 miles)
• Starbucks (6.9 miles)
• The Coffee Bean and Tea Leaf (7 miles)
• Starbucks (7.9 miles)
• Starbucks (8.6 miles)

Transportation

• The Colton Diamonds (8.4 miles)