Community Care & Rehab Ctr

Pros

• The staff at the facility, including the social worker and nurses, are dedicated and doing their best under new administration.
• The day nursing care staff has impressed residents and families with their efforts.
• Quick responses to repair requests were made after family contact, ensuring a better environment for patients.
• The social worker is appreciated for their support and assistance.
• Many individuals have found value in the care provided despite some challenges mentioned in reviews.

Cons

• The nighttime staff is inconsistent and sometimes frightening, leading to concerns for vulnerable residents without advocates.
• The NOC RN attempted to push a pulled PICC line back in, which posed a significant danger.
• Staff failed to properly swab the hemovac drain before reassembling it, increasing the risk of infection.
• There were multiple days with no drainage from the hemovac drain, and staff did not respond to requests for assessment.
• Maintenance issues, such as an unsteady bed and malfunctioning heater, went unaddressed for months until family intervention occurred.
• The NOC staff was noisy during their shifts, disrupting residents' rest.
• The food served was described as "horrible" and very bland.
• The facility lacked necessary equipment, like a wheelchair with an IV pole, resulting in inadequate care solutions.
• Frequent long hold times and inadequate communication left family members frustrated and uninformed about their loved one's care.
• Night staff required reminders for proper hand hygiene and protocol adherence when changing IV bags.
• Care schedules were inappropriate, causing excessive disturbances during nighttime hours despite requests for better timing.
• An outside ARNP left a wound open after changing the dressing without informing anyone at the facility.

Review

The experience of patients and their families in healthcare facilities can vary significantly, leading to highly polarized opinions. A recent review of a care facility illustrates this divergence, where one individual expresses satisfaction with the staff while another shares serious concerns regarding safety and quality of care.

One reviewer begins by stating that despite the prevalence of negative feedback about the facility, their personal experience has been quite positive. They express gratitude toward various staff members, including social workers, registered nurses (RNs), licensed vocational nurses (LVNs), and certified nursing assistants (CNAs). The reviewer highlights that under new administration, the staff seems committed to providing high-quality care for residents, making them feel confident recommending the facility for loved ones needing assistance.

In stark contrast, another reviewer details their father’s ongoing care situation in the same facility, which has unfortunately led them to be deeply concerned. Their father is receiving treatment for wound care and continuous intravenous antibiotics after living independently prior to his admission. While he finds some nursing staff satisfactory during the day shift, he reports troubling experiences with night staff. This particular reviewer sounds alarms about incidents involving inadequate assessments and alarming negligence, especially pointing out a dangerous episode where a night nurse attempted to push back an improperly displaced PICC line—a procedure fraught with risks if not done correctly.

The review continues with a series of grievances regarding specific instances that raised red flags about safety and sanitation practices at the facility. Among these are issues surrounding his hemovac drain—first being reassembled without proper swabbing (which could lead to infection) and later requiring his son's assistance due to insufficient response from the staff when drainage issues arose. This narrative raises concerns about how well-staffed and trained employees are in responding promptly and appropriately.

Additionally, there are significant complaints concerning the physical environment of the patient's room. Upon arrival, critical repairs had apparently gone unattended for months despite requests from other residents. These included a non-locking bed, malfunctioning heater above his bed that would not turn off, and an unsecured toilet bowl—all issues that point towards potential negligence in maintaining safe living conditions for patients.

As if these concerns weren't sufficient on their own, further dissatisfaction is voiced regarding nighttime disturbances caused by noisy NOC (Night Operations Crew) staff who appeared unprofessional in demeanor—indicating an unpleasant atmosphere during what should be restful hours for recovering patients. Food quality was also criticized heavily as “horrible” and bland—a fundamental aspect of patient care often overlooked yet vital for recovery.

Finally, communication appears severely lacking within this facility's operations according to this reviewer; phone calls frequently involve long hold times or repeated transfers without resolutions or updates on patient status changes. Furthermore, they express frustration over improper scheduling procedures that disrupt sleep patterns essential to recovery—and disturbingly highlight lapses in hygiene priorities among evening staff—an area crucially connected to patient health outcomes.

In conclusion, while there exists a perspective rooted in appreciation for certain aspects of care provided within this facility under new management conditions—suggesting improvements may already be underway—the negative reviews reflect substantial risks related to staffing consistency, operational communication standards, environmental maintenance issues, nutrition quality assessments alongside direct patient handling protocols that remain unaddressed. The contrasting experiences underline an urgent need for facilities like these to recognize feedback as vital insight necessary not only for maintaining but also enhancing safety measures geared towards nurturing a genuinely supportive environment aimed at effective healing processes.

Hospitals

• Riverside Center (0.1 miles)
• Empire Imaging (1.5 miles)
• Windsor Cypress Gardens Healthcare (3.3 miles)
• Parkview Community Hospital Medical Center (3.4 miles)
• Molina Medical Center (7 miles)
• Kaiser Permanente Fontana Medical Center (8 miles)

Theaters

• Regal Riverside Plaza (0.5 miles)
• AMC Tyler Galleria 16, NEW RESERVED SEATING: Save your favorite seat in advance (4.8 miles)

Pharmacies

• Central Best Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Sav-On Pharmacy (2.7 miles)
• Walgreens (2.9 miles)

Restaurants

• Islands Restaurant Riverside (0.5 miles)
• Chick-Fil-A (0.6 miles)
• In-N-Out Burger (1.8 miles)
• Plant Power Fast Food (1.9 miles)
• Taco Station (2 miles)
• The Old Spaghetti Factory (2.1 miles)
• Donut Tyme (3.8 miles)

Places of Worship

• Riverside Community Church (0.7 miles)
• The Refuge Bible Fellowship (3.8 miles)
• The Grove Community Church (6.2 miles)
• Azure Hills Seventh-Day Adventist Church (7 miles)

Physicians

• University Pain Consultants (0.8 miles)
• Loma Linda University Plastic Surgery Group (1 miles)
• Jeffrey M Deledonne Dr DDS (1.3 miles)
• Riverbrock Neuro Sciences (1.3 miles)
• Riverside Community Hospital Transplant Center (1.4 miles)
• Tang Ashley, MD (1.5 miles)
• Maguire, Gerald Ucr Health Comprehensive Psychiatric Services (2 miles)

Parks

• Mount Rubidoux (1.6 miles)
• Andulka Park (2.8 miles)
• Sycamore Canyon Wilderness Park (4.8 miles)
• Towngate Memorial Park (7.5 miles)
• Vernola Family Park (8.6 miles)

Cafes

• Starbucks (2.3 miles)
• Wanda's Cafe (2.8 miles)
• Starbucks (3.8 miles)
• Starbucks (6.9 miles)
• The Coffee Bean and Tea Leaf (7 miles)
• Starbucks (7.9 miles)
• Starbucks (8.6 miles)

Transportation

• The Colton Diamonds (8.4 miles)